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Prof. Arun Vaki delivered this lecture at Bharathidasan University for Management course. Its main points are: Management, Japanese, Style, Common, human, Emploment, Middle, Career, Company, Quality, Knowledge, Guru
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Limited scope for continued expansion with
existing managerial capacity
Relative difficulty in transferring Japanese
management style across cultures
continued growth will be difficult; long term
problem is new competitors allowed to
establish themselves or if existing
competitors were allowed to grow in strength
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High wages based on seniority (including
substantial bonuses)
Structured managerial career paths
Employment security (for regular
employees)
Company-sponsored welfare systems (I.e.
subsidized housing, recreational facilities, etc.)
Wide involvement of middle management in
decision making
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Quality Guru
Kaoru Ishikawa
Father of Quality Circle
Launches Japan’s Quality Movement in 1960s.
Series of Articles in his Magazine “ Gemba to Q A”
Fish Bone Diagram
Quality circle was first piloted at Nippon Telegraph & Cable company in 1962 - …1978- One Million QC’s - 10 million employees. …2000- Two Million QC’s- 20 million employees.
Book “ What is TQC?”
Given Seven basic tools for Quality- 1. Pareto Analysis 2.Fish Bone Diagram
3 Stratification 4.Tally chart
5 Histograms 6.Scatter Diagram
7 Control Charts
Book Guide to Quality Control in 1974
Binomial Probability & Sampling
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In the early 1970s Taguchi developed the concept of the "Quality Loss Function" and by the end of that decade was highly acclaimed in his own country.
It was not until 1980 that Western companies, particularly in the USA began to implement Taguchi's methods. The most notable of these being Xerox, Ford and ITT.
Taguchi had made little impact in Europe until the Institute of Statisticians organised a conference in London in 1987 to discuss his methods
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TQM DEFINED
TQM IS A COST EFFECTIVE SYSTEM FOR
INTEGRATING THE CONTINUOUS
QUALITY IMPROVEMENT EFFORTS OF
PEOPLE AT ALL LEVELS IN THE
ORGANISATION TO DELIVER
PRODUCTS AND SERVICES WHICH
ENSURE CONSUMER SATISFACTION.