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ISO 9001-2015 International Standard
Typology: Lecture notes
Uploaded on 08/03/2019
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ISO 9000 Family
ISO
9001:
Developments
Procedures
Preventive
Action
Process
Approach
Process Approach & PDCA ISO
Risk and Opportunities
Key Improvements of ISO
9001:
customers need.
organization’s context and objectives
system requirements
All of these add value for the organization
What is Quality?
Requirements
provides
Products/services
How was
it?
Satisfied? Not Satisfied?
Customers
Organization
results
Customer Satisfaction
Continuous improvement
‘’Degree to which a set of inherent characteristics fulfils requirements”.
What is Quality Management System
QMS: 3 Core
Concepts…
‘’Continually monitor the Risk
or improvement
of goods and services
and satisfaction
probably do already
and improves preparedness
objectives
results
QMS: 3 Core
Concepts…
PDCA”.
Plan – establish the objective of
the system and its processes.
Do – Implement what was planned.
Check – monitor and measure
processes.
Act – take actions to improve
performance, as necessary.
Why there
is an
Internal
audit?
Continual
improvemen
t Concept
Plan
Do
Check
Act
Establish objectives and processes needed to
deliver results
(in line with the QMS)
Take actions to continually
improve the QMS
Implement the needed
processes of the QMS
Check the processes against policy, objectives, targets,
regulations and result of the audit
Audit findings
How to
handle
Audit
Session?