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Intro to management EXAM 1- Rutgers
Hamilton / Actual Test Questions &
Answers/ Already Graded A+/ 2025.
Terms in this set (61) _____________Quiz____________? Drivers of Management Evolution -
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Businesses exist to: serve the needs of society use resources to create value create jobs and do good _____________Quiz____________? Scientific Management Theory -
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Adam Smith- Job Specialization and division of labor Fredrick Taylor: 4 Principles to increase efficiency The Bilbreaths: Three step process to creating more efficient process
_____________Quiz____________? 4 Principles to increase efficiency -
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- Study the work and experiment with different processes
- Codify the best methods
- Hire and align worker skills with jobs
- Provide fair pay and incentives _____________Quiz____________? The Gilbreath's 3 step approach -
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- Analyze the tasks
- Find better ways to complete the tasks
- reorganize tasks to become more efficient _____________Quiz____________? Administrative theory -
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Max Weber: 5 principles of bureaucracy- developing organization structure Henri Fayol- 14 principles of efficiency _____________Quiz____________?
- the workers working as a team encouraged each other (group dynamics)
- the workers had been engaged by management feedback Human Relations of Behavior Movement _____________Quiz____________? Organizational Environment Theory -
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Open Systems View: Katz, thomson resources come in externally- made internally and sent back out to the open market Contingency Theory- Lawerance Stable environment- mechanistic structure Changing environment - organic structure _____________Quiz____________? Leadership and Innovation -
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Leadership Vs Management- Emotional Intelligence- Leader persuades Importance of Innovation- Impact of disruptive technologies- employee engagement
_____________Quiz____________? Recommendations -
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Better Management More engaged workforce More employee satisfaction More productivity _____________Quiz____________? Customer Value Proposition -
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How the company will satisfy the customer needs and wants at the right price for the value Profit Formula- how well they do it _____________Quiz____________? Value Price Cost -
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Value to the customer > Price of Product Price of product > Cost of product
_____________Quiz____________? Financial vs Strategic Objectives -
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Financial- Annual Growth rate ROI Earnings Strategic- winning market share wider product line _____________Quiz____________? SMART Goals -
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Specific Measurable Actionable Realistic Timely _____________Quiz____________? Deliberate vs Emergent -
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Deliberate-proactive company approach Emergent- reactive strategy
Realized strategy- the two combined _____________Quiz____________? Strategy Review -
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Fit Test - How well the strategy fits the company's situation Competitive Advantage- Performance test- Competitive strength and Market standing Profitability and financial strength _____________Quiz____________? Macro Environment -
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broad environmental context of the company's industry P - Political E - Economic S - Social T - Technological E - Environmental
globalization technological changes societal concerns _____________Quiz____________? Internal Analysis -
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Supply- VRIN- Valuable- Rare- Inimitable- Nonsubstitutable _____________Quiz____________? Value Chain Analysis -
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Primary Activities related to creating customer value _____________Quiz____________? SWOT Anaylsis -
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Strength Weaknesses Opportunities Threats _____________Quiz____________? 5 generic competitive strategies -
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Low-Cost Provider-Lower costs overall than rivals
Broad differentiation- varying products in order to attract more buyers Focused low cost- price-sensitive buyer offers lower price focused differentiation- Niche Markets Best-Cost provider- upscale attributes at a lower price _____________Quiz____________? Value Drivers -
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customer service input quality sales and marketing quality control _____________Quiz____________? Corporate Governance -
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Relationship between shareholders- management and board of directors _____________Quiz____________? 3 main mechanisms of Corporate Governance -
Lack of performance reviews Bad information systems _____________Quiz____________? 3 Broad Strategies for Organizational Control -
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Bureaucratic Control- Uses of top down management- measuring performance- taking action to correct problems Market control- prices, competition, profit centers Clan Control - involves culture, shared beliefs, expectations _____________Quiz____________? Feedforward control -
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Collecting information before a job is completed _____________Quiz____________? Concurrent Control -
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collecting performance data in real time live ways
_____________Quiz____________? Feedback Control -
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Collecting information after a task is being done _____________Quiz____________? Enterprise Risk Management -
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In the ******* name of the term _____________Quiz____________? Organizational Design -
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The process by which manager create specific structure and culture so that it is efficient and effective _____________Quiz____________? 4 steps of organization design -
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- Create productive and meaningful jobs
- group Jobs and create structure
- task and reporting relationships
_____________Quiz____________? Integration Systems -
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Strategy- sets clear priority and goals Incentives-motivates and encourages employees Structure- facilitates linkages throughout the system Culture- encourages collaboration Monitoring- illuminates gaps and breakdowns _____________Quiz____________? Sources of culture -
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Ethics employment relationship Organizational structure characteristics of individuals _____________Quiz____________? Components of HR Management Systems -
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Recruitment & selection Training & Development Performance Appraisal & Feedback
Pay & Benefits Labor Relations _____________Quiz____________? EEO -
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Equal Employment Opportunity _____________Quiz____________? Collective Bargaining -
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Negotiations between company and labor unions _____________Quiz____________? Human Resource Summary -
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HRM includes all the activities managers engage in to attract and retain employees and to ensure that they perform at a high level and contribute to the accomplishment of organizational goals There are five key components of the HRM system: Recruitment & selection; Training & development; Performance appraisal & feedback; Pay & benefits, and Labor relations
_____________Quiz____________? 2 Keys for managers to use for effective Inner Work Life -
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- Enable workers to move forward in their work
- Treat them with respect and dignity _____________Quiz____________? Employee Engagement -
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Employee's state of mind in and behavior in relation to the performance of their formal work role includes behavior _____________Quiz____________? Employee Engagement -
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If they are disengaged they are more likely to make the wrong decisions, less collaborative and invest discretionary effort _____________Quiz____________? Management actions to increase engagement -
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Worthwhile mission well-designed organization positive values and culture proactive HR practices Emotionally Intelligent Supervisors _____________Quiz____________? Practice of Management -
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Implementing process and practices that identify and deliver superior performance in innovative and socially responsible organizations _____________Quiz____________? Business Model -
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how its strategy will create value for the customer and generate revenues to cover costs and realize profit (includes customers value prop and profit formula)
