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Improving Patient Safety through Effective Communication, Exams of Communication

The importance of effective communication between healthcare providers and patients in ensuring patient safety. It highlights the role of teach-back methods, medication reconciliation, and closed-loop referral processes in preventing adverse events. The document emphasizes the need for healthcare providers to use clear and simple language when communicating with patients, especially those with limited understanding of medical terminology. By addressing these key communication-related process improvements, healthcare providers can enhance patient safety and reduce the risk of adverse events, which are often linked to miscommunication between caregivers. Valuable insights into the critical role of effective communication in delivering high-quality, safe patient care.

Typology: Exams

2024/2025

Available from 10/15/2024

Holygrams
Holygrams 🇺🇸

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A patient's primary care provider (PCP) prescribes him a new diuretic because of a change in his
insurance. It is intended to replace his previous medication. However, when he gets home, he is
confused and takes both the previous and the new diuretic. He becomes dehydrated and ends up
in the hospital. Which of the following process improvements would have been the best option
for the PCP to prevent this adverse event? ✔✔Using teach-back to confirm patient understanding
According to US studies, approximately what portion of serious adverse events can be linked to
miscommunication between caregivers when patients are transferred or handed over? ✔✔80%
Which of the following is NOT always a key part of the medication reconciliation process?
✔✔Following up with the patient to ensure he or she takes the medication as prescribed
Which is the following statements best describes the role of patients in ensuring safety across the
continuum of care? ✔✔Patients often need to be able to act out precise recommendations when
they leave the health care setting for home.
A primary care provider (PCP) refers her patient to a specialist for a sleep study. Which of the
following steps would represent the END of a closed-loop referral process? (Hint: Think of the
PS 104 /With Actual/ Questions and
Answers(latest update 2025)
Already Passed
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A patient's primary care provider (PCP) prescribes him a new diuretic because of a change in his insurance. It is intended to replace his previous medication. However, when he gets home, he is confused and takes both the previous and the new diuretic. He becomes dehydrated and ends up in the hospital. Which of the following process improvements would have been the best option for the PCP to prevent this adverse event? ✔✔Using teach-back to confirm patient understanding According to US studies, approximately what portion of serious adverse events can be linked to miscommunication between caregivers when patients are transferred or handed over? ✔✔80% Which of the following is NOT always a key part of the medication reconciliation process? ✔✔Following up with the patient to ensure he or she takes the medication as prescribed Which is the following statements best describes the role of patients in ensuring safety across the continuum of care? ✔✔Patients often need to be able to act out precise recommendations when they leave the health care setting for home. A primary care provider (PCP) refers her patient to a specialist for a sleep study. Which of the following steps would represent the END of a closed-loop referral process? (Hint: Think of the

PS 104 /With Actual/ Questions and

Answers(latest update 2025)

AlreadyPassed

nine-step process this lesson recommends). ✔✔The PCP discusses the treatment plan with the patient, after communicating about it with the specialist. When speaking with a patient who has limited understanding of health care terminology, which of the following words would you likely want to avoid? ✔✔ALL THE ABOVE