A patient's primary care provider (PCP) prescribes him a new diuretic because of a change in his
insurance. It is intended to replace his previous medication. However, when he gets home, he is
confused and takes both the previous and the new diuretic. He becomes dehydrated and ends up
in the hospital. Which of the following process improvements would have been the best option
for the PCP to prevent this adverse event? ✔✔Using teach-back to confirm patient understanding
According to US studies, approximately what portion of serious adverse events can be linked to
miscommunication between caregivers when patients are transferred or handed over? ✔✔80%
Which of the following is NOT always a key part of the medication reconciliation process?
✔✔Following up with the patient to ensure he or she takes the medication as prescribed
Which is the following statements best describes the role of patients in ensuring safety across the
continuum of care? ✔✔Patients often need to be able to act out precise recommendations when
they leave the health care setting for home.
A primary care provider (PCP) refers her patient to a specialist for a sleep study. Which of the
following steps would represent the END of a closed-loop referral process? (Hint: Think of the
PS 104 /With Actual/ Questions and
Answers(latest update 2025)
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