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IHI PS 104 Teamwork and
Communication in a Cultural Safety
Answer:
A, B, D. ✔✔In healthcare effective teamwork and communication skills contribute to safely. These skills are important to: Select All that apply.
A. Help groups navigate competing priorities
B Manage dynamic situations effectively
C. Have a leader that instructs the team members
D. Over-come error prone human psychology
A group of people who work together in a coordinated way, to maximize each team member's strengths and achieve a common goal.
o Teamwork must be intentional and systematic. ✔✔What is a team?
False
Communication is a critical part of effective teamwork. ✔✔True or Flase:
A team can function effectively without communication.
True
As a member of a patient care team, you have a responsibility to communicate effectively and value the contributions of other team members. ✔✔True or False:
In a culture of safety, each person who works in that organization must understand that his or her actions contribute to safety or the lack of safety.
A culture of safety is an atmosphere of mutual trust in which all staff members can talk freely about safety problems and how to solve them, without fear of unfair blame or punishment. ✔✔What is a culture of safety?
A, Psychological safety: People know their concerns will be received openly and treated with respect.
B. Active leadership: Leaders actively create an environment where all staff are comfortable expressing their concerns.
D. Transparency: Team members have a high degree of confidence that the organization will learn from problems and use them to improve the system.
E Fairness: People know they will not be punished or blamed for system based errors. ✔✔What are some of the characteristics of a safety culture? Select all that apply.
A. Psychological safety
B. Active leadership
o Debriefing: a concise exchange that occurs at the completion of an event to identify what happened and what could be done better next time.
o SBAR (situation, background, assessment, recommendation): a structured communication tool that standardizes how team members relay critical information.
o Repeating back: a communication tool in which information is explicitly acknowledged and restated to assure mutual understanding. ✔✔Which of the following is not a structured communication technique or behavior used but effective teams.
A. Two Rule Challenge
B. Critical Language
C. Reflective Listening
D. Repeating Back
False
SBAR is a STRUCTURED communication tool that standardizes how team members relay critical information. ✔✔True or False:
SBAR is an unstructured communication tool that standardizes how team members relay critical information.
