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IFMA Operations and Maintainence exam with answers
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Which statement best defines the concept of environmental sustainability? A method to relate emissions of volatile organic compounds to equipment performance levels Assuring the creation and use of a built environment that does not harm the natural environment A more intensive maintenance approach to lengthen the working life of a system or equipment A method for comparing the relative value of staff against contractors. - .......🔷 ANSWERS 🔷......✔✔ B Sustainability as an ecologically-based term refers to activities that reduce consumption, waste, habitat and the natural environment. The other choices have no relationship to the term.(Reference: 2-3-2) Chapter 2 Assess and Inspect Facility Needs What best describes the purpose of reliability-centered maintenance (RCM)? It is an alternative model to measuring lowest total cost of ownership (TCO) It is a policy of 100% planned maintenance. It is a way to measure equipment run-to-failure modes. It is a philosophy to balance the total expense of predictive and preventive maintenance against the total cost of breakdown. - .......🔷 ANSWERS 🔷......✔✔ D RCM determines the best mix of preventive/predictive maintenance and proactive/corrective repairs to produce the required availability and functional reliability at the lowest cost and includes TCO factors.(Reference: 3-3-3) Chapter 3 Manage, Oversee, and Monitor O&M of Building, Systems, and Equipment Which statement most correctly describes a competent facility manager's responsibilities relative to operations and maintenance? Develop the facility's ownership strategy Determine type of occupants Decide the facility's mission Develop the highest possible reliability at lowest overall total cost - .......🔷 ANSWERS 🔷......✔✔ D As a cost center, O&M supports the goals and mission of the organization by balancing acceptable costs against suitable occupant service by demonstrating lowest total overall cost; the other ANSWERS reflect strategic planning by ownership.(Reference: 1-1-2) Chapter 1 Introduction to Operations and Maintenance
What best describes the role of incentives relative to operations and maintenance activities? They only work for the short term because they become expected and thus lose their value as incentives. They may be used with staff but are difficult to monitor with contracted services. They may be financial or non-financial to influence a particular behavior or result. They are specific to financial inducements such as bonuses, prizes and gifts. - .......🔷 ANSWERS 🔷......✔✔ C Incentives represent a broad category of rewards and recognition. Descriptions that limit or make assumptions beyond the purpose of influencing specific actions cannot be supported against the correct answer.(Reference: 5-4-5) Chapter 5 Select the Best Resources Which statement more accurately describe the total quality management (TQM) approach? TQM is an organizational business model but not useful for measuring operations and maintenance performance. TQM improves efficiency by anticipating and avoiding problems. TQM is usually applied at the end of a service to measure occupant satisfaction. TQM is a measurement used for contractors but not for staff - .......🔷 ANSWERS 🔷......✔✔ B TQM is a well- known quality approach that competent facility managers use to continuously improve services for the benefit of occupants and the entire organization. As such it becomes part of nearly every aspect and stage of O&M activities.(Reference: 4-2-1) Chapter 4 Manage, Oversee, and Monitor Occupant Services At what point does the work flow process generally begin? It is the ongoing activity of checking work accomplished against performance standards. It has no place in the maintenance work flow because it describes an emergency procedure. It is the activity of greeting maintenance personnel and assigning tasks. It is where work requests are received and collected from the preventive maintenance schedule or help desk (work management center). - .......🔷 ANSWERS 🔷......✔✔ D Competent facility managers may use different terms and have different methodologies for managing maintenance, however all have some method for gathering inputs (work requests) from which to assign work. No other choice offers a credible explanation.(Reference: 3-3-4) What materials are typically used for a bituminous roof? Paving slabs. Felts and small minerals.
What is not typically negotiated? Legal and regulatory requirements Service level factors such as statement of work and performance minimums Monitoring, reporting, and oversight methods Schedules and standard operating procedures (SOPs - .......🔷 ANSWERS 🔷......✔✔ A. Almost anything that involves the anticipated service work is subject to negotiation; however that flexibility does not extend to codes and regulations.(Reference: 5-3-3) What do damaged equipment, high or low voltage, corrosion, and improper grounding always indicate? Aging electrical equipment. Improper component replacement. Regulatory or code violations. Electrical systems deficiencies. - .......🔷 ANSWERS 🔷......✔✔ D. Damage, voltage, corrosion or failure in electrical systems represent deficiencies but cannot be attributed to any specific reason for the deficiency.(Reference: 2-3-1) What term means the lighting or brightness reflected from a surface? Ambient Lumens Glare Reflectance - .......🔷 ANSWERS 🔷......✔✔ C. Reflectance measures reflected light relative to the total and does not describe reflected light itself. Lumens measure projected light and ambient refers to all light (mechanical and natural) in the surroundings.(Reference: 2-4-1) Why have a complete and accurate inventory/register? To protect against security breaches To satisfy regulatory requirements To eliminate breakdowns To produce the best plan for operations and maintenance - .......🔷 ANSWERS 🔷......✔✔ D. A thorough, detailed understanding the current condition of all physical assets in the infrastructure is the basis for an efficient operations and maintenance plan but does not actively reduce the work of O&M.(Reference: 1- 2-2)
What is NOT part of an active fire protection tool or system? Fire sprinklers Physical barriers to the movement of flames or smoke Fire extinguishers Smoke migration control systems - .......🔷 ANSWERS 🔷......✔✔ B. Active fire protection measures take direct physical action to suppress or eliminate a fire and control migration of smoke. These include fire sprinkler and smoke control systems that receive signals, alert occupants, and start fire control actions. Fire extinguishers are also generally considered part of an active fire protection system.(Reference: 2-3-
Which document formally defines quality expectations for occupant services? Balanced scorecard (BSC) Service level agreement (SLA) Standing work order Job description - .......🔷 ANSWERS 🔷......✔✔ B. The service level agreement is the only document among the choices that specifies and maintains occupant services in their totality; all the others are data gathering or productivity tools.(Reference: 5-1-1) What does the term life-cycle relative to operations and maintenance of assets mean? Initial cost of equipment compared to operating costs Manufacturer's warranty period Estimated life expectancy of a system if no maintenance is performed Useable life span - .......🔷 ANSWERS 🔷......✔✔ D. The broad and most realistic definition of the life cycle of an asset is its useful operational life. The alternative ANSWERS are inaccurate or unrelated.(Reference: 3- 1-2) If a complete, accurate inventory/register is not available, what is a reasonable approach to producing that knowledge? Conduct a tour to assess and update inventory condition. Estimate the age and condition of major systems by talking with maintenance staff. Acquire spare parts so that any breakdown can be addressed using existing inventory.
Other facility managers Testimonials in marketing materials Industry associations Manufacturer specifications - .......🔷 ANSWERS 🔷......✔✔ B. Virtually any trust worthy source can supply information about potential maintenance, as long as that source also considers some relationship to life cycle.(Reference: 3-1-3) What is NOT a typical maintenance category? Unplanned Preventive Passive Planned - .......🔷 ANSWERS 🔷......✔✔ C. Typical maintenance activities divide between those planned and those unplanned. Preventive maintenance is a type of planned maintenance. Passive is not a typical maintenance category. (Reference: 1-2-4) What services should remain staff responsibilities instead of contracted out? Services that require rapid, flexible, highly experienced response such as fire-rescue Services such as landscaping and custodial that are labor intensive Services that represent the organization's core mission Highly technical services that require certification or special licensed workers - .......🔷 ANSWERS 🔷......✔✔ C. When considering whether to contract or staff for services, the competent facility manager reviews and compares cost, response, safety and other key factors. However when staff are part of the service package, their first responsibility should be to services that are vital and productive to the core mission. (Reference: 5-2-1) Which statement more accurately depicts the facility manager's responsibilities regarding work performed by contractors and staff? Should be limited to non-critical occupant services such as custodial, grounds maintenance and typical facility support activities. Should be limited to security and safety activities that are critical to human health and protection. Should be self-monitored through service level agreements without facility manager oversight Should be represented through the work plan and monitored/overseen by the facility manager
the work is going, where it is occurring, how projects are tasked and what priorities or exceptions exist. It is not a self-running system, nor is it limited to the type of activity being performed.(Reference: 4-2-1) 30 out of 39
Measure the current performance. Assign the task to someone. Input data into the system. - .......🔷 ANSWERS 🔷......✔✔ A. Assess occupant needs. (correct)
Evaluating and verifying newly installed systems for operational performance as designed.
Movement and/or relocation of occupants within the organization. Expansion or contraction of facility equipment or space needs. Changes in facility mission that reorders priorities and personnel. Anticipated changes in leadership. - .......🔷 ANSWERS 🔷......✔✔ D. Anticipated changes in leadership. (correct)