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IFMA Operations and Maintainence exam with answers, Exams of Project Management

Miami University - OxfordProject Management

IFMA Operations and Maintainence exam with answers

Typology: Exams

2023/2024

Available from 08/28/2024

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IFMA Operations and Maintainence exam
with answers
Which statement best defines the concept of environmental sustainability?
A method to relate emissions of volatile organic compounds to equipment performance levels
Assuring the creation and use of a built environment that does not harm the natural environment
A more intensive maintenance approach to lengthen the working life of a system or equipment
A method for comparing the relative value of staff against contractors. - .......🔷ANSWERS🔷......✔✔ B
Sustainability as an ecologically-based term refers to activities that reduce consumption, waste, habitat
and the natural environment. The other choices have no relationship to the term.(Reference: 2-3-2)
Chapter 2 Assess and Inspect Facility Needs
What best describes the purpose of reliability-centered maintenance (RCM)?
It is an alternative model to measuring lowest total cost of ownership (TCO)
It is a policy of 100% planned maintenance.
It is a way to measure equipment run-to-failure modes.
It is a philosophy to balance the total expense of predictive and preventive maintenance against the total
cost of breakdown. - .......🔷ANSWERS🔷......✔✔ D RCM determines the best mix of preventive/predictive
maintenance and proactive/corrective repairs to produce the required availability and functional
reliability at the lowest cost and includes TCO factors.(Reference: 3-3-3) Chapter 3 Manage, Oversee, and
Monitor O&M of Building, Systems, and Equipment
Which statement most correctly describes a competent facility manager's responsibilities relative to
operations and maintenance?
Develop the facility's ownership strategy
Determine type of occupants
Decide the facility's mission
Develop the highest possible reliability at lowest overall total cost - .......🔷ANSWERS🔷......✔✔ D As a cost
center, O&M supports the goals and mission of the organization by balancing acceptable costs against
suitable occupant service by demonstrating lowest total overall cost; the other ANSWERS reflect
strategic planning by ownership.(Reference: 1-1-2) Chapter 1 Introduction to Operations and
Maintenance
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IFMA Operations and Maintainence exam

with answers

Which statement best defines the concept of environmental sustainability? A method to relate emissions of volatile organic compounds to equipment performance levels Assuring the creation and use of a built environment that does not harm the natural environment A more intensive maintenance approach to lengthen the working life of a system or equipment A method for comparing the relative value of staff against contractors. - .......🔷 ANSWERS 🔷......✔✔ B Sustainability as an ecologically-based term refers to activities that reduce consumption, waste, habitat and the natural environment. The other choices have no relationship to the term.(Reference: 2-3-2) Chapter 2 Assess and Inspect Facility Needs What best describes the purpose of reliability-centered maintenance (RCM)? It is an alternative model to measuring lowest total cost of ownership (TCO) It is a policy of 100% planned maintenance. It is a way to measure equipment run-to-failure modes. It is a philosophy to balance the total expense of predictive and preventive maintenance against the total cost of breakdown. - .......🔷 ANSWERS 🔷......✔✔ D RCM determines the best mix of preventive/predictive maintenance and proactive/corrective repairs to produce the required availability and functional reliability at the lowest cost and includes TCO factors.(Reference: 3-3-3) Chapter 3 Manage, Oversee, and Monitor O&M of Building, Systems, and Equipment Which statement most correctly describes a competent facility manager's responsibilities relative to operations and maintenance? Develop the facility's ownership strategy Determine type of occupants Decide the facility's mission Develop the highest possible reliability at lowest overall total cost - .......🔷 ANSWERS 🔷......✔✔ D As a cost center, O&M supports the goals and mission of the organization by balancing acceptable costs against suitable occupant service by demonstrating lowest total overall cost; the other ANSWERS reflect strategic planning by ownership.(Reference: 1-1-2) Chapter 1 Introduction to Operations and Maintenance

What best describes the role of incentives relative to operations and maintenance activities? They only work for the short term because they become expected and thus lose their value as incentives. They may be used with staff but are difficult to monitor with contracted services. They may be financial or non-financial to influence a particular behavior or result. They are specific to financial inducements such as bonuses, prizes and gifts. - .......🔷 ANSWERS 🔷......✔✔ C Incentives represent a broad category of rewards and recognition. Descriptions that limit or make assumptions beyond the purpose of influencing specific actions cannot be supported against the correct answer.(Reference: 5-4-5) Chapter 5 Select the Best Resources Which statement more accurately describe the total quality management (TQM) approach? TQM is an organizational business model but not useful for measuring operations and maintenance performance. TQM improves efficiency by anticipating and avoiding problems. TQM is usually applied at the end of a service to measure occupant satisfaction. TQM is a measurement used for contractors but not for staff - .......🔷 ANSWERS 🔷......✔✔ B TQM is a well- known quality approach that competent facility managers use to continuously improve services for the benefit of occupants and the entire organization. As such it becomes part of nearly every aspect and stage of O&M activities.(Reference: 4-2-1) Chapter 4 Manage, Oversee, and Monitor Occupant Services At what point does the work flow process generally begin? It is the ongoing activity of checking work accomplished against performance standards. It has no place in the maintenance work flow because it describes an emergency procedure. It is the activity of greeting maintenance personnel and assigning tasks. It is where work requests are received and collected from the preventive maintenance schedule or help desk (work management center). - .......🔷 ANSWERS 🔷......✔✔ D Competent facility managers may use different terms and have different methodologies for managing maintenance, however all have some method for gathering inputs (work requests) from which to assign work. No other choice offers a credible explanation.(Reference: 3-3-4) What materials are typically used for a bituminous roof? Paving slabs. Felts and small minerals.

What is not typically negotiated? Legal and regulatory requirements Service level factors such as statement of work and performance minimums Monitoring, reporting, and oversight methods Schedules and standard operating procedures (SOPs - .......🔷 ANSWERS 🔷......✔✔ A. Almost anything that involves the anticipated service work is subject to negotiation; however that flexibility does not extend to codes and regulations.(Reference: 5-3-3) What do damaged equipment, high or low voltage, corrosion, and improper grounding always indicate? Aging electrical equipment. Improper component replacement. Regulatory or code violations. Electrical systems deficiencies. - .......🔷 ANSWERS 🔷......✔✔ D. Damage, voltage, corrosion or failure in electrical systems represent deficiencies but cannot be attributed to any specific reason for the deficiency.(Reference: 2-3-1) What term means the lighting or brightness reflected from a surface? Ambient Lumens Glare Reflectance - .......🔷 ANSWERS 🔷......✔✔ C. Reflectance measures reflected light relative to the total and does not describe reflected light itself. Lumens measure projected light and ambient refers to all light (mechanical and natural) in the surroundings.(Reference: 2-4-1) Why have a complete and accurate inventory/register? To protect against security breaches To satisfy regulatory requirements To eliminate breakdowns To produce the best plan for operations and maintenance - .......🔷 ANSWERS 🔷......✔✔ D. A thorough, detailed understanding the current condition of all physical assets in the infrastructure is the basis for an efficient operations and maintenance plan but does not actively reduce the work of O&M.(Reference: 1- 2-2)

What is NOT part of an active fire protection tool or system? Fire sprinklers Physical barriers to the movement of flames or smoke Fire extinguishers Smoke migration control systems - .......🔷 ANSWERS 🔷......✔✔ B. Active fire protection measures take direct physical action to suppress or eliminate a fire and control migration of smoke. These include fire sprinkler and smoke control systems that receive signals, alert occupants, and start fire control actions. Fire extinguishers are also generally considered part of an active fire protection system.(Reference: 2-3-

Which document formally defines quality expectations for occupant services? Balanced scorecard (BSC) Service level agreement (SLA) Standing work order Job description - .......🔷 ANSWERS 🔷......✔✔ B. The service level agreement is the only document among the choices that specifies and maintains occupant services in their totality; all the others are data gathering or productivity tools.(Reference: 5-1-1) What does the term life-cycle relative to operations and maintenance of assets mean? Initial cost of equipment compared to operating costs Manufacturer's warranty period Estimated life expectancy of a system if no maintenance is performed Useable life span - .......🔷 ANSWERS 🔷......✔✔ D. The broad and most realistic definition of the life cycle of an asset is its useful operational life. The alternative ANSWERS are inaccurate or unrelated.(Reference: 3- 1-2) If a complete, accurate inventory/register is not available, what is a reasonable approach to producing that knowledge? Conduct a tour to assess and update inventory condition. Estimate the age and condition of major systems by talking with maintenance staff. Acquire spare parts so that any breakdown can be addressed using existing inventory.

Other facility managers Testimonials in marketing materials Industry associations Manufacturer specifications - .......🔷 ANSWERS 🔷......✔✔ B. Virtually any trust worthy source can supply information about potential maintenance, as long as that source also considers some relationship to life cycle.(Reference: 3-1-3) What is NOT a typical maintenance category? Unplanned Preventive Passive Planned - .......🔷 ANSWERS 🔷......✔✔ C. Typical maintenance activities divide between those planned and those unplanned. Preventive maintenance is a type of planned maintenance. Passive is not a typical maintenance category. (Reference: 1-2-4) What services should remain staff responsibilities instead of contracted out? Services that require rapid, flexible, highly experienced response such as fire-rescue Services such as landscaping and custodial that are labor intensive Services that represent the organization's core mission Highly technical services that require certification or special licensed workers - .......🔷 ANSWERS 🔷......✔✔ C. When considering whether to contract or staff for services, the competent facility manager reviews and compares cost, response, safety and other key factors. However when staff are part of the service package, their first responsibility should be to services that are vital and productive to the core mission. (Reference: 5-2-1) Which statement more accurately depicts the facility manager's responsibilities regarding work performed by contractors and staff? Should be limited to non-critical occupant services such as custodial, grounds maintenance and typical facility support activities. Should be limited to security and safety activities that are critical to human health and protection. Should be self-monitored through service level agreements without facility manager oversight Should be represented through the work plan and monitored/overseen by the facility manager

  • .......🔷 ANSWERS 🔷......✔✔ D. The competent facility manager monitors work flow to be aware of how

the work is going, where it is occurring, how projects are tasked and what priorities or exceptions exist. It is not a self-running system, nor is it limited to the type of activity being performed.(Reference: 4-2-1) 30 out of 39

  1. What type of maintenance includes integrating different maintenance and repair options that will result in the highest chance that a machine functions as intended over its lifetime balanced against the proper level of maintenance? Reliability-centered maintenance Corrective maintenance Preventive maintenance Planned maintenance - .......🔷 ANSWERS 🔷......✔✔ A. Reliability-centered maintenance
  2. In which phase does the facility manager begin measuring an asset's life cycle? Removal and recycling Acquisition and installation Research and planning Operation and maintenance - .......🔷 ANSWERS 🔷......✔✔ B. Acquisition and installation (correct)
  3. Which statement reflects an understanding of effective negotiation principles? The goal of negotiation is to arrive at a statement of work that gives the facility manager some advantage. Negotiation is a discussion intended to produce an agreement. Negotiation should begin after the contract is written. Negotiation should define expectations using descriptive terms such as satisfactory or acceptable.
  • .......🔷 ANSWERS 🔷......✔✔ B. Negotiation is a discussion intended to produce an agreement. (correct)
  1. Which statement is correct regarding service level agreements (SLAs)? They are the facility manager's reference point for monitoring service delivery. They are not quantitative but can indicate trends in expectations. They should be written by facility representatives to influence input from occupants and contractor representatives.
  1. Which statement most accurately defines life-cycle costing? A measurement that compares total cost of operations to cost of replacement. An accounting method to balance maintenance with operations costs. A business concept that helps determine whether to rent or own a facility. A measurement of the total cost of ownership over the life of an asset. - .......🔷 ANSWERS 🔷......✔✔ D. A measurement of the total cost of ownership over the life of an asset. (correct)
  2. Which statement does NOT describe a successful occupant services plan? It helps make the delivery of occupant services measurable. It is a long-term plan created by the demand organization. It formalizes occupant service satisfaction requirements. It sets clear expectations for providing occupant services. - .......🔷 ANSWERS 🔷......✔✔ B. It is a long-term plan created by the demand organization.
  3. Which system tool is best to assess when equipment is close to failure and may need to be replaced? Total productive maintenance (TPM). Asset list in Enterprise Resource Program (ERP). Review for maintainability. Reliability-centered maintenance. - .......🔷 ANSWERS 🔷......✔✔ D. Reliability-centered maintenance. (correct?)
  4. What is the main factor a facility manager should consider when trying to determine the right mix of occupant services? Skills of facility staff. Goals of key stakeholders. Feedback from of owners and occupants. Availability of competent contractors. - .......🔷 ANSWERS 🔷......✔✔ C. Feedback from of owners and occupants. (correct)
  1. In the last month you have received several complaints from building occupants about the indoor air quality (IAQ). Additionally, you notice an unanticipated upward trend in the electric bill over the last 12 months. What is the most likely cause? Cracks in the foundation near the electrical service panel. Standing water in the basement indicative of a failed sump pump. Deterioration and unwanted openings around windows or doors. Interior wood posts that are decaying. - .......🔷 ANSWERS 🔷......✔✔ C. Deterioration and unwanted openings around windows or doors (correct)
  2. As facility manager, what is your primary responsibility? Supporting the organization's mission and goals. Providing facility management technologies. Fulfilling occupant needs. Developing effective facility management business processes. - .......🔷 ANSWERS 🔷......✔✔ A. Supporting the organization's mission and goals. (correct)
  3. What is the first thing you should do when developing a comprehensive process for managing energy? Hire a contractor or consulting firm to perform an energy audit. Replace all light bulbs with energy-efficient alternatives. Publish an energy conservation program and train all occupants in energy-saving techniques. Establish a baseline of current consumption based on bills and meter readings.
  • .......🔷 ANSWERS 🔷......✔✔ D. Establish a baseline of current consumption based on bills and meter readings.
  1. Where would you find the most important information about facility management business metrics? Strategic facility plan. Work process flow schedules. Key performance indicators (KPIs). Work log reports. - .......🔷 ANSWERS 🔷......✔✔ C. Key performance indicators (KPIs) (correct?)

Measure the current performance. Assign the task to someone. Input data into the system. - .......🔷 ANSWERS 🔷......✔✔ A. Assess occupant needs. (correct)

  1. What best describes the contents of a strategic facility plan? Rules and regulations for safety, security and emergency response. Specific operations and maintenance approach to produce lowest total overall waste. How the facility's long-term activities will support the organization's mission and goals. Schematics and other documentation of facility operations and maintenance. - .......🔷 ANSWERS 🔷......✔✔ C. How the facility's long-term activities will support the organization's mission and goals. (correct)
  2. Which factor is NOT considered when assessing whether to contract services or staff them internally? Relevance to the facility mission. Total cost of service. Perceived image of facility organization and staff. Speed or service. - .......🔷 ANSWERS 🔷......✔✔ C. Perceived image of facility organization and staff. (correct)
  3. What should a facility manager do to develop service plans that reflect what occupants need? Consider previously implemented practices. Increase occupant interactions with staff. Act on suggestions from vendors and contractors. Survey occupants for their input. - .......🔷 ANSWERS 🔷......✔✔ D. Survey occupants for their input. (correct)
  4. Which statement best describes the purpose of commissioning? Approving a maintenance schedule or work plan so that activities can begin. Audits and oversight by third parties to reveal lapses and gaps in maintenance. Reviewing manufacturers' documents to establish maintenance plans.

Evaluating and verifying newly installed systems for operational performance as designed.

  • .......🔷 ANSWERS 🔷......✔✔ D. Evaluating and verifying newly installed systems for operational performance as designed. (Correct)
  1. What is the facility manager's primary responsibility when it comes to operations and maintenance? Decide the facility's mission. Determine type of occupants. Develop the facility's ownership strategy. Maintain operations at the highest reliability at lowest cost. - .......🔷 ANSWERS 🔷......✔✔ D. Maintain operations at the highest reliability at lowest cost. (correct)
  2. During contract disputes, what should the facility manager NOT do? Manage expectations while discussing options. Work to resolve the dispute without offending the other party. Practice active listening and recognizing the other person's point of view. Focus on analyzing the person disputing the contract. - .......🔷 ANSWERS 🔷......✔✔ D. Focus on analyzing the person disputing the contract. (correct)
  3. What is the overall goal of reliability-centered maintenance? To maximize dependability and performance at the lowest total cost. To balance the amount of preventive maintenance with a run-to-failure approach. To have more planned maintenance activities than unplanned. To integrate preventive maintenance with predictive maintenance. - .......🔷 ANSWERS 🔷......✔✔ A. To maximize dependability and performance at the lowest total cost. (Chapter 3 p.154) (correct)
  4. What are terraces and grading, tunnels, paving, traffic control, and fencing considered to be part of? Facility structure Building systems Facility grounds Building envelope - .......🔷 ANSWERS 🔷......✔✔ C. Facility grounds (correct)
  1. Why is life-cycle costing (LCC) important to the facility manager? It can indicate when replacement may be more suitable than repair. It can be combined with the salvage value to estimate the total cost of ownership (TCO). It eliminates the need to forecast the costs for maintaining an asset. It is a more comprehensive measurement than total cost of ownership (TCO). - .......🔷 ANSWERS 🔷......✔✔ D. It is a more comprehensive measurement than total cost of ownership (TCO). (correct?)
  2. The facility manager is responsible for managing and overseeing a strategic facility plan. What is NOT part of that responsibility? Understanding the demand organization's strategic plan and purpose. Managing and overseeing the tactical steps needed to achieve the goals of the demand organization's strategic plan. Aligning the facility's strategic plan with the demand organization's strategic plan. Helping the demand organization align its plan with the facility's strategic plan.
  • .......🔷 ANSWERS 🔷......✔✔ D. Helping the demand organization align its plan with the facility's strategic plan. (correct?)
  1. Which of the following is NOT included in an emergency operational plan? Emergency transportation and recovery costs. Emergency contact list of the area support agencies. Backup communications equipment. Checklists for emergency actions relative to building systems. - .......🔷 ANSWERS 🔷......✔✔ A. Emergency transportation and recovery costs. (correct)
  2. What is NOT a factor in determining indoor environmental quality (IEQ)? Cleanliness Noise Indoor Air Quality Safety - .......🔷 ANSWERS 🔷......✔✔ D. Safety (Chapter 2) (correct)
  3. What is NOT a viable reason to modify a facility?

Movement and/or relocation of occupants within the organization. Expansion or contraction of facility equipment or space needs. Changes in facility mission that reorders priorities and personnel. Anticipated changes in leadership. - .......🔷 ANSWERS 🔷......✔✔ D. Anticipated changes in leadership. (correct)

  1. What factor is generally NOT considered when deciding to replace an asset? Lifetime energy and resource costs. Health and safety considerations. Image or aesthetics. End of initial warranty period. - .......🔷 ANSWERS 🔷......✔✔ D. End of initial warranty period (correct) You achieved 28 out of 39 Unfortunately, you have not passed. Chapter Breakdown Score CH1: Introduction to Operations and Maintenance 5 of 5 CH2: Assess and Inspect Facility Needs 5 of 9 CH3: Manage, Oversee and Monitor O&M of Building, Systems and Equipment 7 of 12 CH4: Manage, Oversee and Monitor Occupant Services 6 of 8 CH5: Select the Best Resources 5 of 5 Final Score 28 of 39 - .......🔷 ANSWERS 🔷......✔✔ Final Assessment - IFMA's Operations and Maintenance Course 33 of 39 Chapter BreakdownScore CH1: Introduction to Operations and Maintenance 5 of 5 CH2: Assess and Inspect Facility Needs 6 of 9 CH3: Manage, Oversee and Monitor O&M of Building, Systems and Equipment 10 of 12 CH4: Manage, Oversee and Monitor Occupant Services