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What always stays constant regardless of where you work? - ANSWER-Change What is the goal of managed care system? - ANSWER-To control coast Which category in the instruction's organizational chart best describes line officer's position? - ANSWER-Employees What is the most important factor in being a security supervisor? - ANSWER-Honesty and Integrity
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What always stays constant regardless of where you work? - ANSWER-Change What is the goal of managed care system? - ANSWER-To control coast Which category in the instruction's organizational chart best describes line officer's position? - ANSWER-Employees What is the most important factor in being a security supervisor? - ANSWER-Honesty and Integrity Who makes most of the critical security decisions in the organization? - ANSWER- Security Supervisor What are the two distinct sides of a supervisor's work? - ANSWER-Personnel and tasks Which of this is not a task assigned for the Supervisor? - ANSWER-Budget What is the single secret to keeping employees content? - ANSWER-Take care of the little things Which of these is one of the most important activities that managment has in dealing with security employees? - ANSWER-Communication Which of the following is one of the benefits of recognizing employees? - ANSWER- Promotes teamwork and appreciation Which of the following principles is not consistant with progressive discipline? - ANSWER-Punitive action When administering progressive discipline a supervisor must do what? - ANSWER-Is not permitted to repeat steps Which of the following describes the two basic categories of authority? - ANSWER- Formal and Informal The chain of command is often described by which term? - ANSWER-Unbroken line of authority
Teh security profession has a tendency toward which style of management? - ANSWER-Authoritarian Which of the following is not a trait of a successful supervisor? - ANSWER-Span and control What is the difference between managers and leaders? - ANSWER-Leaders do the right thing According to this chapter, how many basic funtions are there of effective leadership? - ANSWER-Eight Which type of leader motivates others by using inspirational approaches? - ANSWER- Informational leader Which of the following best defines delegation as described in this chapter? - ANSWER- A way to multiply effectiveness through others Which of the following describes a complaint? - ANSWER-Statement of unhappiness Which of the following is not a stress factor? - ANSWER-Desire to help people How often should the employee hand book be updated? - ANSWER-Every year Which of the following is not a result of dissatisfaction? - ANSWER-Fair treatment Which of the following is not part of the resolution process? - ANSWER-Comprehensive knowledge of policy What type of act is listening? - ANSWER-Unnatural What type of questions should you use to gather information? - ANSWER-Open -ended Which of the following is not a core condition of effective communications? - ANSWER- Free of distraction The first part of organization writing is what? - ANSWER-Formatting Which of the following is not an advantage of e-mail? - ANSWER-More of an interruption than a phone call Why are crime prevention programs important? - ANSWER-All of the baove Which of the following is not a tool used in indentifying program topics and developing safety tips? - ANSWER-Analyzing incident reports
Leadership is - ANSWER-a process consisting of planing, integrating and improving performance One obstacle to healthcare security becoming a profession is - ANSWER-the lack of structured prerequisite to practice healthcare organizations establish extensive budgeting programs in an attempt to - ANSWER-anticipate cost and expected revenues all of the following are variables of effective communications - ANSWER-Accurate empathy-Positive regard- Genuineness-Specificity Training must document two things - ANSWER-1. What was trained 2. Who was trained The main reason that training should be implemented would be - ANSWER-higher levels of competency and professionalism The most effective benefit of a crime prevention program is to enhance - ANSWER- value to the organization