Download IAHSS Basic Training for Healthcare Security Officers: Question and Answers with Rationale and more Exams Medicine in PDF only on Docsity!
IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY
OFFICERS( Question and Answers With Rationale) Which of the following is NOT one of the classifications of healthcare organizations? A. Proprietary or for-profit B. Not for-profit C. Government-supported D. Individual healthcare - ✅✅✅ D. INDIVIDUAL HEALTHCARE is NOT one of the classifications of healthcare organizations. Which of the following is NOT a risk issue for healthcare? A. Drugs are used and stored in the facility B. Mostly female staff C. High percentage of technical and professional staff D. Publicly accessible and many doors must remain open - ✅✅✅ C. HIGH PERCENTAGE OF TECHNICAL AND PROFESSIONAL STAFF is NOT a risk issue for healthcare. Which of the following is usually at the top of the organizational chart? A. Board of directors B. Department leaders C. Assistant Administrators
D. Vice Presidents - ✅✅✅ A. BOARD OF DIRECTORS is usually at the top of the organizational chart. Which of the following statements best describes employees? A. Medical staff contracted by the facility B. All staff directly employed by the facility C. Volunteers who donate their time D. Contracted persons - ✅✅✅ B. ALL STAFF EMPLOYED DIRECTLY BY THE FACILITY best describes employees. Security uses senior management's endorsement to build what kind of a program? A. Strong and effective B. A program that works in a small part of the facility C. Generally effective D. Strong and simple - ✅✅✅ A. Security uses senior management's endorsement to build a STRONG AND EFFECTIVE program. How should friendships and inter-personal relationships between security officers and staff members from other departments be treated? A. Discouraged B. Encouraged C. Encouraged, but monitored
A. Good observation skills B. Good communications skills C. Tolerance D. All of the Above - ✅✅✅ D. ALL OF THE ABOVE: A security professional should have and use GOOD OBSERVATION SKILLS, GOOD COMMUNICATIONS SKILLS AND TOLERANCE at all times. Why are vendors potentially a high security risk to a healthcare facility? A. Vendors often have access to sensitive areas yet staff of the healthcare organization may know very little about vendors' backgrounds B. Vendors typically drive large vehicles that can conceal large amounts of stolen property or contraband. C. Competing vendors may clash at a facility D. Vendors may be bringing in high-demand products that could be targeted for theft. - ✅✅✅ A. Vendors are potentially a high security risk to a healthcare facility because VENDORS OFTEN HAVE ACCESS TO SENSITIVE AREAS YET STAFF OF THE HEALTHCARE ORGANIZATION MAY KNOW VERY LITTLE ABOUT VENDORS' BACKGROUNDS.
In the patient- and family-centered care philosophy, who determines which individuals are part of the patient's family? A. Patient's parents or legal guardians B. Nursing staff C. Attending physician D. The patient, provided he or she is developmentally mature and competent to do so. - ✅✅✅ D. In the patient- and family-centered care philosophy, THE PATIENT, determines which individuals are part of the patient's family, PROVIDED HE OR SHE IS DEVELOPMENTALLY MATURE AND COMPETENT TO DO SO. Which of the following is NOT an example of an external customer? A. Patients B. Vendors C. Employees D. Regulatory agencies - ✅✅✅ C. EMPLOYEES is not an example of an external customer. Which of the following does NOT help the security uniform communicate an appropriate message to the public? A. Clean uniform B. Wearing the uniform shirt outside of the trousers C. Well-cared for uniform
D. Congregate outside the facility - ✅✅✅ C. Union members may not BLOCK ENTRANCES TO THE FACILITY during picketing. Which of the following is NOT a true statement about customers' perceptions of their experience? A. Interaction is subject to personal interpretation B. Interaction can only be perceived by the words stated C. Interaction is affected by body language D. Interaction is affected by all of your actions - ✅✅✅ B. INTERACTION CAN ONLY BE PERCEIVED BY THE WORDS STATED is NOT a true statement about customer's perception of their experience.. Which of the following is NOT one of the three powerful, personal reasons to provide great customer service? A. More job satisfaction B. Less stress and hassle C. Trying to impress your supervisor D. More job success - ✅✅✅ C. TRYING TO IMPRESS YOUR SUPERVISOR is NOT one of the three powerful, personal reasons to provide great customer service. Which of the following describes the main objective of good customer service?
A. To make the customer walk away with a positive feeling B. To help the customer see that someone tried, even though the customer's wants were not met C. To make the customer think that no one cares about the concern raised by the customer D. To help the customer walk away with a neutral feeling - ✅✅✅ A. The main objective of good customer service is TO MAKE THE CUSTOMER WALK AWAY WITH A POSITIVE FEELING [about the encounter]. Which of the following is the definition of a customer? A. External paying customer B. Internal customer C. Non-paying external customer D. Anyone with whom you interact - ✅✅✅ D. A customer is defined as ANYONE WITH WHOM YOU INTERACT. Which of the following is NOT a common technique to use when providing good customer service? A. Acknowledge the customer's needs B. Use inappropriate body language
D. A process improvement team - ✅✅✅ A. A PROJECT TEAM is NOT an ongoing, or functional, work team? To be successful, teams need which of the following? A. Access to resources B. Clearly defined boundaries C. Access to people who know D. Clearly defined purposes and goals E. All of the above - ✅✅✅ E. ALL OF THE ABOVE, To be successful teams need access to resources, clearly defined boundaries, access to people who know and clearly defined purposes and goals. Which of the following is NOT a stage of team development? A. Forming B. Ending C. Norming D. Storming - ✅✅✅ B.ENDING is Not a state of team development. Failure of teams can usually be attributed to what? A. No clearly defined purpose or goals B. Lack of employee buy-in to team building C. Employees conditioned to value individual achievement
D. Any of the above - ✅✅✅ A. Failure of teams can usually be attributed to NO CLEARLY DEFINED PURPOSE OR GOALS. Which of the following is NOT an opportunity derived from patrol? A. Getting to know the community B. Establishing positive relationships and partnerships C. Improving communications D. Using the security vehicle to go offsite - ✅✅✅ D. USING THE SECURITY VEHICLE TO GO OFFSITE is NOT an opportunity derived from patrol. Which is the most common patrol approach? A. Inconspicuous B. Routine C. Conspicuous D. Foot - ✅✅✅ C. CONSPICUOUS is most common patrol approach. Which of the following are the three key elements of a good patrol? A. Hearing, documentation, and memory B. Observation, perception and memory C. Perception, memory, and documentation D. Time, memory and perception - ✅✅✅ B. OBSERVATION, PERCEPTION, AND MEMORY are the three key elements of a good patrol.
E. All of the above - ✅✅✅ E. ALL OF THE ABOVE: Security Officers must interact in a professional manner with PATIENTS, VISITORS, EMPLOYEES, and PHYSICIANS. Which trait or skill is NOT desirable for a security officer to possess? A. Strong communications skills B. Compassion C. Ability to speak loudly D. Ability to express care and understanding. - ✅✅✅ C. The ABILITY TO SPEAK LOUDLY is NOT a desirable trait or skill for a security officer to possess. In which way is a security officer likely to interact with a patient? A. Picking up or returning a patients valuables B. Investigating lost or stolen property C. Providing directions D. Helping resolve domestic disputes occurring at the facility E. All of the above - ✅✅✅ E. ALL OF THE ABOVE: A security officer is likely to interact with a patient PICKING UP OR RETURNING A PATIENT'S VALUABLES, INVESTIGATING LOST OR STOLEN PROPERTY, PROVIDING DIRECTIONS, and HELPING RESOLVE DOMESTIC DISPUTES OCCURRING AT THE FACILITY. Which is the most common location where missing patients are found?
A. Hiding under their bed B. In the cafeteria or near an entrance C. In the gift shop D. Looking for the morgue - ✅✅✅ B. IN THE CAFETERIA OR NEAR AN ENTRANCE is the most common location where missing patients are found. Which of the following should a security officer NOT do when interacting with a visitor? A. Be aware of the visitor's emotional state B. Use sarcasm C. Treat the visitor with respect D. Show empathy - ✅✅✅ B. A security officer should NOT USE SARCASM when interacting with a visitor. Which accreditation body mandates the provision of a secure healthcare environment? A. The Joint Commission (TJC) B. Occupational Safety and Health Administration (OSHA) C. National Fire Protection Association (NFPA) D. American Society of Healthcare Engineers (ASHE) - ✅✅✅ A. The accreditation body that mandates the provision of a secure healthcare environment is THE JOINT COMMISSION.
A. Must be reasonable B. Must be prudent C. Must be able to inflict pain D. Must be defensible - ✅✅✅ C. MUST BE ABLE TO INFLICT PAIN does NOT apply when an officer has decided to use force for self-defense or to defend another person. Which of the following is a professional attribute? A. Image B. Posture C. Attitude D. Initiative E. All of the above - ✅✅✅ E. ALL OF THE ABOVE: IMAGE, POSTUIRE, ATTITUDE, AND INITIATIVE are all professional attributes. The self-disciplined officer does NOT do which of the following? A. Take an interest in the job B. Look for ways to improve safety C. Call a routine duty a waste of time D. Look for ways to improve recommended procedures - ✅✅✅ C. The self-disciplined officer does NOT CALL A ROUTINE DUTY A WASTE OF TIME.
Non-verbal communication accounts for what percentage of communication? A. 57 percent B. 49 percent C. 89 percent D. 94 percent - ✅✅✅ D. Non-verbal communication accounts for 94 percent of communication. Which organization developed a code of ethics for healthcare security? A. International Association for Healthcare Safety and Security (IAHSS) B. National Fire Protection Agency (NFPA) C. Federal Emergency Management Agency (FEMA) D. Department of Public Health (DPH) - ✅✅✅ A. INTERNATIONAL ASSOCIATION FOR HEALTHCAE SAFETY AND SECURITY (IAHSS) developed a code of ethics for healthcare security. Which of the following is NOT an IAHSS training course? A. Basic certification for healthcare security officer B. Advanced certification for healthcare security officer C. Supervisory certification for healthcare security personnel D. Cardiopulmonary resuscitation (CPR) - ✅✅✅ D. CARDIOPULMINARY RESUSCITATION (CPR) is NOT an IAHSS training course.
What is the primary goal in using tactical evaluation? A. To determine where to approach a subject B. To determine the legality of intervening between two people who are fighting C. To determine if the design of a waiting room is conducive to security needs D. To determine the level of threat - ✅✅✅ D. TO DETERMINE THE LEVEL OF THREAT is the primary goal in using tactical evaluation. What is the force continuum? A. The force applied by an officer to a subject to meeting the continuing escalation of force B. The force that officers use on non-compliant persons C. A form used to report on incidents involving the use of force D. None of the above - ✅✅✅ D. NONE OF THE ABOVE What is the overall goal in using any physical intervention? A. To cause pain to a subject refusing your directions B. To pursue, seek compliance, or impeded a subject C. To stop people running from you D. To show fellow staff members you are effective at your job - ✅✅✅ B. The overall goal in using any physical intervention is TO PURSUE, SEEK COMPLIANCE OR IMPEDE A SUBJECT.
All investigations seek answers to how many fundamental questions? A. Eight B. Three C. Six D. Four - ✅✅✅ C. All investigations seek answers to SIX fundamental questions: WHO, WHAT, WHEN, WHERE, HOW, and WHY Which of the following is NOT one of the security officer's cardinal responsibilities regarding conducting an interview? A. Impartiality B. Impatience C. Sensitivity D. Confidentiality - ✅✅✅ B. IMPATIENCE is NOT one of the security officer's cardinal responsibilities regarding conducting an interview. Which of the following types of questions should NOT be used in an interview? A. Leading B. Open ended C. Includes an opinion D. Specific - ✅✅✅ A. LEADING questions should NOT be used in an interview.
