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A series of multiple-choice questions and answers related to healthcare security. The questions cover topics such as healthcare organization classifications, risk issues, organizational charts, employee descriptions, vendor risks, patient and family-centered care philosophy, team development, patrol approaches, security officer traits and skills, missing patients, law violations, use of force, and professional attributes. The correct answers are marked with a green checkmark. The document can be useful for students studying healthcare security or preparing for IAHSS Basic certification exams.
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Which of the following is NOT one of the classifications of healthcare organizations discussed in this chapter? (begin chapter 1) - Correct Answer ✅ Individual Healthcare. Which of the following is NOT a risk issue for healthcare? - Correct Answer ✅ Mostly female staff Which of the following is usually at the top of the organizational chart?
What should the most primary overriding concern of any security department be? - Correct Answer ✅ The safety and well-being of anyone in the facility. Which of the following are skills a security professional should have and use at all times? - Correct Answer ✅ All of the above (Good observation skills, good comm skills, tolerance) Why are vendors potentially a high security risk to a healthcare facility?
Which of the following are powerful reasons to advocate and promote strong customer service? - Correct Answer ✅ All of the above (strong customer service prevents violence and helps preserve a safe therapeutic environment, customer service supports people in crisis and may have a lasting impact for the customer, strong customer service allows security officers opportunities to problem solve with a person in crisis.) The L.A.S.T. technique in managing complaints requires security professionals to... - Correct Answer ✅ Listen, Apologize, Solve, Thank Which of the following environmental factors can contribute to customer dissatisfaction and anxiety? - Correct Answer ✅ All of the above (lack of privacy/crowding, excessive noise, lack of access to refreshments) Which of the following is NOT a reason organizations should use teams? (begin chapter 5) - Correct Answer ✅ Forming a team ensures the team will be successful. The security department would be an example of what type of team? - Correct Answer ✅ An ongoing or functional team
To be successful, teams need which of the following? - Correct Answer ✅ All of the above (access to resources, access to people in the know, clearly defined purposes and goals) Which of the following is a challenge to teamwork? - Correct Answer ✅ Purpose Which of the following is NOT a stage of team development? - Correct Answer ✅ Rounding Which of the following is NOT an opportunity derived from patrol? (begin chapter 6) - Correct Answer ✅ Using the security vehicle to go offsite. Which is the most common patrol approach? - Correct Answer ✅ Conspicuous Which of the following are the three key elements of a good patrol? - Correct Answer ✅ Observation, perception, and memory Which type of patrol covers all areas equally with high visibility? - Correct Answer ✅ Routine
Related to physical interactions and body language, which answer most accurately reflects a "reaction zone" according to the manual? - Correct Answer ✅ Four to six feet. Handling the emotion before attempting to handle the problem is one type of de-escalation technique. - Correct Answer ✅ TRUE Which of the following is not a security officer/subject consideration, related to use of force? - Correct Answer ✅ Scars Under no circumstances may handcuffs be used in a healthcare environment. - Correct Answer ✅ FALSE Which of the following is a professional attribute? (begin chapter 9) - Correct Answer ✅ All of the above (Image, posture, attitude) The self-disciplined officer does NOT do which of the following? - Correct Answer ✅ Call a routine duty a waste of time. Non-verbal communication accounts for what percentage of communication? - Correct Answer ✅ 94 percent
Which organization developed a code of ethics for the healthcare security profession? - Correct Answer ✅ IAHSS - International Association for Healthcare Security and Safety Which of the following is NOT an IAHSS training course? - Correct Answer ✅ Cardiopulmonary resuscitation CPR You should pay close attention to which elements of your speech when speaking with patient, visitor or staff member? - Correct Answer ✅ Tempo, volume and cadence What is the key factor in tactical deployment? (begin chapter 10) - Correct Answer ✅ Control of Distance During a contact, what is the general recommended distance between you and the individual? - Correct Answer ✅ 4 to 6 feet What is your primary goal in using tactical evaluation? - Correct Answer ✅ To determine the level of threat What is the force continuum? - Correct Answer ✅ A. The force applied by an officer to a subject to meet the continuing escalation of force.