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IAHSS Advanced Training for Healthcare
Security Personnel 4th Edition
When responding to a critical incident, what is the first action an officer should take? - Correct Answer ✔️ ✔️ Ensure the officer's safety
Which of the following could cause critical stress? - Correct Answer ✔️ ✔️ Death of a co-worker, incidents involving children, experiencing threatening behavior or physical violence.
_________________ produced by security personnel should always be viewed as important and conform to required formats. - Correct
Answer ✔ ️ ✔️ Documentation
Which of the following is not a criterion for defining a profession? - Correct Answer ✔️ ✔️ Strictly job performance
Which of these continuing education topics is leas applicable to healthcare security? - Correct Answer ✔️ ✔️ Hazardous materials management
Who must take responsibility for your advancement as a professional security officer? - Correct Answer ✔️ ✔️ You
Who may offer to reimburse you for expenses related to professional advancement? - Correct Answer ✔️ ✔️ Your employer
What is the role of IAHSS in the area of healthcare security and safety? - Correct Answer ✔️ ✔️ To help healthcare security professionals improve the performance of healthcare security officers
A security officer responding to a crime scene should do what? - Correct Answer ✔️ ✔️ Respond as quickly as possible, observing all safety practices.
After arriving at a crime scene, what should the security officer do first? - Correct Answer ✔️ ✔️ Protect his or her personal safety.
Which of the following is not a recommended guideline when an outside agency conducts an undercover investigation? - Correct Answer ✔ ️ ✔️ Insist that all security department staff receive operational information.
Before using any covert monitoring devices, the officer should do what? - Correct Answer ✔ ️ ✔️ Review applicable state and federal laws.
Which of the following are characteristics of a covert or undercover operations protocol? - Correct Answer ✔ ️ ✔ ️ 1) Strict, clear and concise. 2) Clearly spells out when covert operations can be performed. 3) Has safeguards in place to prevent improper behavior.
What approach should be followed to determine appropriate protective measures and security and safety practices for off-campus facilities? - Correct Answer ✔️ ✔️ Security inspections and risk assessments
What are three types of security-sensitive facilities that can be located off campus? - Correct Answer ✔️ ✔️ Centralized information technology/information services, patients records storage, and home healthcare worker services and programs.
What are four of the most important protective measures and security and safety practices for off-campus facilities? - Correct Answer ✔ ️ ✔️ Ensure security polices and personnel are in place, duress alarms installed and operating and employees know how to use them, and employees report security incidents.
What are three ways off-campus workers can communicate security emergencies? - Correct Answer ✔️ ✔️ Cell phone, overhead paging systems and pagers.
What are part of the security officer's role in providing security services and protective measures at off-Campus locations? - Correct Answer ✔ ️ ✔️ 1) Conduct the security risk assessments to
What is the purpose of crime analysis? - Correct Answer ✔️ ✔
️ Identify problems and develop strategies to reduce the problems.
Which of the following is easier and more cost efficient for an institution? - Correct Answer ✔️ ✔️ Building in security systems during the building design.
Healthcare facilities that provide _______________ customer service motivates customers to tell others about these organizations. - Correct Answer ✔️ ✔️ Excellent
Process improvement in customer service can be measured how? - Correct Answer ✔️ ✔️ Surveys, Monitoring Performance, Benchmarking, and Service Standards.
___________ can be an excellent way to measure customer service and improve performance. - Correct Answer ✔️ ✔ ️ Feedback
What are elements in improving customer service? - Correct Answer
✔️ ✔️ Identify Customers, Attitude, Communication and Training.
Communication is ______________. - Correct Answer ✔️ ✔️ 93% body language and 7% words.
Which legal test takes into account neighborhood crime rates, industry standards, and the owner's experience at other locations? - Correct Answer ✔️ ✔️ Totality of circumstances.
The major source of premise liability in healthcare is from _________.
- Correct Answer ✔ ️ ✔️ Slips and falls.
Property owners have a _________________ duty to maintain the property in a __________________ condition. - Correct Answer ✔ ️ ✔️ legal... reasonably safe
What elements are necessary to establish negligence in a premise liability case? - Correct Answer ✔️ ✔️ Duty to the plaintiff, failure to meet the duty and breech of a duty caused an injury.
vehicle, conduct vehicle patrols on client property or transport authorized personnel.
What organization provides training and education on preventing infant abduction? - Correct Answer ✔️ ✔️ National Center for Missing and Exploited Children
Who should talk to the media about VIPs in your facility? - Correct Answer ✔ ️ ✔️ Public relations or administration personnel
Homeless individuals who take shelter in your facility may commit what crimes? - Correct Answer ✔️ ✔️ Assault, theft and homocide
Individuals with Munchausen syndrome may do what? - Correct
Answer ✔ ️ ✔️ Refuse medical treatment
What should be done about known gang members who require medical treatment in your facility? - Correct Answer ✔️ ✔️ They should be admitted under an assumed name.
Infant abductions can be prevented by doing what? - Correct Answer
✔️ ✔️ Educating staff and parents.
Who should take charge in dealing with combative patients? - Correct Answer ✔️ ✔️ Experienced medical staff members.
Which is the most commonly used identification system in security plans to prevent infant abduction? - Correct Answer ✔ ️ ✔ ️ Four- bracelet system.
Stalking can be defined as what? - Correct Answer ✔ ️ ✔
️ Unwanted e-mails, photographing and obsessive phone calls.
Your effectiveness in dealing with behavior problems depends on what? - Correct Answer ✔ ️ ✔️ Your verbal communications skills.
There are how many routes of infections transmission? - Correct Answer ✔ ️ ✔️ Three: airborne, contact and droplet.
A healthcare security department should do this with any photographic or video evidence from a civil disturbance. - Correct
Answer ✔ ️ ✔️ Turn it over to the organization's legal department.
Which of the following is a challenge encountered by healthcare security when dealing with a VIP? - Correct Answer ✔️ ✔
️ Increased access control, patient privacy and the news media.
What is the term used to describe individuals who pose as licensed healthcare providers? - Correct Answer ✔️ ✔️ Medical imposters.
The Joint Commission is a __________________ accrediting authority recognized by government agencies, insurance companies, and healthcare providers. - Correct Answer ✔️ ✔️ Voluntary
The mechanism used to evaluate external potential adverse impacts on the hospital is called the _________________________. - Correct
Answer ✔ ️ ✔️ Proactive risk assessment.
With regard to security in women's services areas, the standards of The Joint Commission and guidelines of the National Center for Missing and Exploited Children are what? - Correct Answer ✔ ️ ✔
️ Mutually supportive.
After the healthcare organization has identified the list of potential threats, prioritized the list, and selected those that would affect the facility, it must do what? - Correct Answer ✔️ ✔️ Implement procedures and controls to reduce or eliminate areas of vulnerability.
Beginning in January 2008, under The Joint Commission's Emergency Management Standards the increased responsibilities of security include what? - Correct Answer ✔️ ✔️ Identifying the role of law enforcement and the National Guard at the facility during emergencies.
Effective security requires balancing three elements: people, procedures and what? - Correct Answer ✔️ ✔️ Equipment
When does the initial response to a critical incident begin? - Correct
Answer ✔ ️ ✔️ When the incident is reported
