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HROB 3030 FINAL EXAM QUESTIONS AND
COMPLETE ANSWERS
What is the primary goal of WCB - ANSWER help injured employees return to work What services are provided by WCB - ANSWER First Aid benefits during recovery proper treatment rehab (in needed) compensation payments who pays premiums to WCB - ANSWER employers as an insurance plan (all employers in the industry pay towards a pool) What are key principles of workers compensation - ANSWER Collective liability no-fault system compensation regardless of employer's financial position limited court resources what are some benefits for inured workers - ANSWER wage replacement medical bills rehab pension family benefits if death occurs what are the 3 types of claims for stress-related disabilities - ANSWER physical injury leading to mental condition mental stress from physical disability mental stress resulting in mental condition What is a hazard - ANSWER a source for potential injury or harm under work conditions define "risk" in workplace safety - ANSWER the probability and extent to which hazard may cause harm
5 main sources of workplace hazards - ANSWER biological chemical ergonomic psychosocial physical what is the hierarchy of controls - ANSWER elimination substitution engineering administrative ppe 5 categories of hazard types - ANSWER people equipment environment materials processes hazard identification methods - ANSWER walk through surveys safety sampling discussion with workers analysis of job site and work performed task and job inventory task analysis analytical trees audits and reports types of injuries/illnesses - ANSWER over traumatic injuries overexertion injuries workplace illnesses what are physical agents - ANSWER sources of energy that can cause injury/disease
Reactive (unstable, explosive) Ignitable (oxidizers, compressed gas) Corrosive (strong acids and basics)
name 4 primary routes of chemical entry into the body - ANSWER ingestion absorption penetration inhalation
what are the 3 types of toxic effects - ANSWER acute chronic local/systemic toxicity
list 7 types of contaminants - ANSWER dust fume smoke mist vapour gas liquid
how to control bio and chemical hazards - ANSWER eliminate substitute with less harmful alternative exhaust system for vapours fire safety equipment education/training on safe practices emergency procedures
WHMIS
PPE
what is the difference between stressor, stress, and strain? - ANSWER stressor: event that causes stress stress: internal reaction to the event strain: negative outcome of persistent stress
what standard promotes a psychologically healthy workplace in Canada - ANSWER CSA-Z1003-
what are the 3 levels of stress intervention - ANSWER primary (remove stressor) secondary (manage effects) tertiary (treat strain)
4 categories of stressors - ANSWER acute chronic daily catastrophic
2 types of stress risk factors - ANSWER personality characteristics social context
what are the 4 strain reactions - ANSWER psychological physical behavioural organizational
follow up
what are the 3 factors that should be focussed on during an incident investigation - ANSWER human (ex. worker's activity at the time, adherence to procedure, newness of task, employment status, experience) situational (ex. machine operation, functionality of controls, analysis of failed materials, tools/equipment involved) environmental (ex. light and noise)
who investigates incidents - ANSWER supervisors safety and health rep technical advisors (specialists if it involved highly technical process) safety team
4 investigation methods - ANSWER walk through interviews re-enactment cognitive interviews
6 methods to analyze incidents - ANSWER hazardous occurence domino theory swiss cheese model bow-tie analysis normal incidents psychology of incident
what is the domino theory - ANSWER incidents result from a sequence of events
what is the swiss cheese model - ANSWER incident occurs when "holes" in multiple levels of defence align
what is the bow-tie analysis - ANSWER combines fault and event trees with potential hazards and controls on one side, mitigation measures on the other and the incident in the middle as the "knot"
what are the 3 categories of health and safety programs - ANSWER engineering administrative behavioural
define safety behaviour - ANSWER encompasses safety compliance and safety participation
what 3 factors multiply to influence safety performance - ANSWER ability * motivation * opportunity
what is the focus of reinforcement theory - ANSWER how consequences shape motivation using rewards and incentives to influence positive workplace behaviours
describe the ABC model - ANSWER antecedent -> behaviour -> consequences to change behaviour, either the antecedent or consequence need to change
what are the key elements of behaviour-based safety programs - ANSWER changing employee attitudes, knowledge, behaviour to ensure safety performance
what is the focus of goal-setting theory - ANSWER how our goals influence behaviour
list 5 factors of successful goal setting - ANSWER difficult
what should emergency plan include - ANSWER hazard evaluation emergency response plan evacuation plan means to notify authorities supplies drills
what is Critical Incident Stress Debriefing (CISD) - ANSWER providing assistance right after traumatic event to prevent long lasting consequences
what is the intent of incident investigation - ANSWER gather info to analyze the human, situational, environmental factors contributing to incident
what are some human factors to consider in an incident investigation - ANSWER newness of tasks presence of supervisor employment status experience location unsafe act
what are situational factors to consider during incident investigation - ANSWER equipment and tools machine operation functionality of controls and displays analysis of failed materials ppe usage time of day
shift worked
what is cognitive interviewing - ANSWER technique developed for police officers conducting forensic investigations, aimed at retrieving accurate witness testimony through specific sequence of steps
what is a physical demands analysis (PDA) - ANSWER evaluation of the physical and cognitive demands of a job
what is a functional ability assessment - ANSWER assessment of person's abilities to perform work-related tasks
why are work accommodation a cost-saving strategy in disability management - ANSWER can speed up recovery provide practical goals serve as work-hardening function
what are some examples of family-friendly programs - ANSWER flexible work arrangements telecommuting compressed work weeks job sharing support for child/dependent care needs cafeteria style benefits program
why is a systematic evaluation important for worksite health promotion and family friendly programs - ANSWER to demonstrate that the programs work and to build strong business case for continued/increased funding
list important outcome factors to measure in evaluation of workplace wellness programs - ANSWER individual factors: weight loss, perceived stress
