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HFT 3700 CH.7 EXAM QUESTIONS AND VERIFIED ANSWERS.
Typology: Exams
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Travel Agent - ANSWER A wholesaler who is authorized to represent buyers and sellers of the travel industry for a commission. The Tourism Channel Of Distribution - ANSWER is an operating structure, system, or linkage of various combinations of organizations through which a producer of travel products describes, sells, or confirms travel arrangements to the buyer Travel Agency - ANSWER A middleman. A business or person selling the travel industry's individual parts or a combination of the parts to the consumer -Firms qualified to arrange for lodging, dining, cruises, tours and other travel elements In Marketing terms, a travel agent is... - ANSWER an agent middleman acting on behalf of the client, making arrangements with suppliers of travel and receiving a commission from the suppliers and/or fee from the client In legal terms, a travel agency is... - ANSWER an agent of the principle- specifically, transportation companies. Operates a a legally appointed agent, representing the principle in a certain geographic region. OTA's - ANSWER Online Travel Agencies. which provide info and let the customer making the booking ARC - ANSWER Airline Reporting Corporation. Premier provider of financial settlement solutions and data and analytical services for the travel industry. Changes in Travel Distribution - ANSWER -Advances in technology -The growth of e-commerce -Social media -Smart phones Impacts of the Travel Industry - ANSWER -9/ -Fears of severe acute respiratory syndrome (SARS) in 2003
-The global recession of 2008 and 2009 -Concerns regarding terrorism -War throughout the decade -2002- Air carriers in the US stopped paying base commissions to travel agencies -internet First airline to provide customers with schedule and fare information on the internet - ANSWER Southwest airlines, 1995 Top 3 Travel Agencies 2009 - ANSWER 1. Expedia
Limitations of the internet - ANSWER -its not high touch -a lot of info to digest -its challenging to hold the user's attention -pop-up ads are annoying Which company has a great impact on the tourism industry in terms of technology? - ANSWER GOOGLE Consolidators - ANSWER Travel agencies that sell airline tickets at sizable discounts they have contracts with airlines *consolidators - ANSWER -Some are strictly wholesalers, selling their tickets only through other travel agencies -Others also sell directly to the public, usually higher than wholesale prices -thus consolidators function as both a wholesaler and a retailer Tour wholesaler - ANSWER The independent tour wholesaler -The airline working in close cooperation with a tour wholesaling business -The retail travel agent who packages tours for its clients -The operator of motorcoach tours NTA - ANSWER National Tour Association. an association for travel professionals who have a keen interest in the packaged travel sector for the industry
What does NTA promote... - ANSWER -promotes partnering -networking -brings together those who package travel with suppliers -strict code of ethics Sightseeing companies - ANSWER conduct local or short tours (American sightseeing international and Gray line) Receptive operators - ANSWER Handle inbound package tour business and advise international tour operators about which itineraries and travel experiences are best for the client Specialty intermediaries - ANSWER include organizations as incentive travel firms, business meeting and convention planners, corporate travel offices, hotel representatives, trade shows, and supplier sales offices Incentive travel firms - ANSWER sell their professional services of designing, promoting, and accomplishing incentive travel programs for buyers Hotel Sales Rep Firms - ANSWER Provides an alternative to a property hiring its own sales force and is active in the conventions and meeting field. Automated Distribution - ANSWER Printing electronic tickets in an office of a corporation Choosing channels - ANSWER Exploring and researching and identifying distribution possibilities