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The "Guidewire ClaimCenter Professional Exam 2025" is an essential resource for individuals preparing for the professional exam in claims management. This document provides accurate and verified questions that cover core claims handling processes, system configuration, data model, user interface customization, and workflow design. The latest version ensures that candidates have access to the most current information and strategies needed to excel in the exam. The guide elaborates on various pivotal aspects of the ClaimCenter (CC) system. It explains the roles and functions of vendor managers, particularly the management of documents linked to claims and vendor contacts, highlighting the synchronization with the Contact Manager (CM). It distinguishes between vendor and non-vendor contacts, emphasizing the approval process required for the former. The concept of shared contacts between CC and CM is also clarified.
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What happens when a vendor manager adds documents to a vendor that has a role on a claim? ---------CORRECT ANSWER-----------------Those documents become available on that claim What happens when a newly created vendor contact is approved in CM? --------- CORRECT ANSWER-----------------A notification is sent to CC, vendor will show as in sync with CM What differentiates CC vendor contacts from CC non-vendor contacts? --------- CORRECT ANSWER-----------------In CC, vendor contacts that are edited require approval from a vendor manager on the CM side What is a shared contact? ---------CORRECT ANSWER-----------------A contact that exists in CC and CM
When can an invoice be automatically paid? ---------CORRECT ANSWER----------------
What is an incident? ---------CORRECT ANSWER-----------------The 'what" that was lost or damaged What are the six assignable objects in CC base configuration? ---------CORRECT ANSWER-----------------1. Claims
What is the purpose of a reserve line? ---------CORRECT ANSWER-----------------The amount of money set aside for expected payments related to a given exposure. defined by exposure, cost type and cost category What is the main goal of adjudication? ---------CORRECT ANSWER-----------------To determine if the claim should be paid or not and if so, how much What is the total paid? ---------CORRECT ANSWER-----------------Sum of all approved payments with scheduled send date today or earlier What is the total incurred gross? ---------CORRECT ANSWER-----------------Open reserves + total payments The total of all approved reserves minus any eroding payments plus all submitted payments with a scheduled date before or on the current date What uniquely identifies a reserve line? ---------CORRECT ANSWER----------------- exposure, cost type, cost category
How many CHECK SETS are created when the payment wizard is used 1 time to pay 3 people? ---------CORRECT ANSWER-----------------One, one checkset per use of the payment wizard How many PAYMENT TRANSACTIONS are created when the payment wizard is used 1 time to pay 3 people? ---------CORRECT ANSWER-----------------Unable to determine, the number of transactions is not tied to the number of payees Does a transaction require approval if it is NOT flagged by the transaction approval rules but exceeds the users authority limits? ---------CORRECT ANSWER--- --------------Yes Does a transaction require approval if it does NOT exceed the users authority limits but is flagged by the transaction approval rules? ---------CORRECT ANSWER-- ---------------Yes Does a transaction require approval if it does exceed the users authority limits and is flagged by the transaction approval rules? ---------CORRECT ANSWER---------- -------Yes An authority limit consist of criteria and an amount. What three values can optionally be specified to create the condition? ---------CORRECT ANSWER----------- ------1. Payment type
If Tire Town is in the address book and is associated with three claims, how many contacts have the name Tire Town? ---------CORRECT ANSWER-----------------four, one for each claim in CC and one for the entry in CM What is one of the benefits or advantages of defining services for a vendor? --------
Where can you find detailed info about the CC data model? ---------CORRECT ANSWER-----------------Data dictionary What are two major benefits of minimizing configurations and using the base application? ---------CORRECT ANSWER-----------------1. shorter, less expensive, less complex projects
When should LOB mapping occur? ---------CORRECT ANSWER-----------------First dev sprint What are two purposes of the LOB model? ---------CORRECT ANSWER-----------------
How to constrain payments? ---------CORRECT ANSWER-----------------Authority limits Constraints defined to require approval above a set amount. What to constrain for payments? ---------CORRECT ANSWER-----------------Any transaction (payment, reserve, and so on) What is an authority limit? ---------CORRECT ANSWER-----------------Restricts the transactions an adjuster can create without approval Ex. limit type, policy type, coverage, cost type, payment amount What do transaction rules use? ---------CORRECT ANSWER-----------------Gosu code and a configuration level solution What three conditions result in financial holds? ---------CORRECT ANSWER----------- ------Coverage in question (CIG), claim incident only, claim policy unverified What is a vendor tag? ---------CORRECT ANSWER-----------------Helps identify contacts as vendors in ContactManager What are the five security types each with its own profile? ---------CORRECT ANSWER-----------------Unsecured claim (requires no special restriction), employee
claim (has been filed by an employee of the carrier), fraud risk (high risk of being fraudulent), sensitive claim (considered sensitive), and under litigation claim (currently under litigation). Value proposition of ClaimCenter (3 things) ---------CORRECT ANSWER----------------- Claim-centric, collaborative, controlled What is configuration? ---------CORRECT ANSWER-----------------Modifying the base application behavior to support specific business requirements What should a business requirement have? ---------CORRECT ANSWER-----------------