Grand Strand Medical Center: A Committed Health System in Myrtle Beach, Study notes of Pediatrics

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Growing to Meet

the Needs of

our Community

Myrtle Beach City Council

September 2019

Mission Moment

May 20, 2019

Grand Strand Medical Center held it’s first-ever Honor Walk. Dozens of our colleagues lined the halls in a display of honor and support as a hero and his family who chose to give the gift of life through organ and tissue donation made their way to save lives. The gift of life will be shared with recipients in our Myrtle Beach community and across the U.S. We thank our hero, his family and friends for sharing this moment with us. Above all else, we are committed to the care and improvement of human life.

Senior Leadership

Mark Sims, CEO 25 Years Industry 5 Years Grand Strand Marsha Myers, COO 22 Years Industry 5 Months Grand Strand Tiffany Keys, CNO 24 Years Industry 5 Years Grand Strand Dr. Andrew Schwartz, CMO 31 Years Industry 4 Years Grand Strand Laurie Haynes, CFO 18 Years Industry 2 Years Grand Strand Emily Lloyd, ACFO 9 Years Industry 9 Months Grand Strand David Brooks, VP of Operations 31 Years Industry 9 Years Grand Strand

People

Building our Community through Retention Historical Comparisons & Goals Survey Areas 2018 % Excellent 2019 % Excellent Net Change Place to Practice 19.0% 36.9%  17. Quality of Care 21.2% 35.9% (^)  14. Administration 17.2% 39.6% (^)  22. Nursing Care 22.4% 30.7%  8. Patient Safety 20.2% 44.6%  24. Surgical Services 9.2% 24.5%  15. Patient Experience -- 23.8% -- Anesthesia Services 18.8% 29.8% (^)  11. Hospitalist Services 32.9% 47.6%  14. Radiology Services 38.0% 50.5%  12. Pathology Services 24.2% 46.2%  22. Laboratory Services 21.4% 40.6%  19. EMR 2.0% 9.7% (^)  7. Emergency Services 26.3% 34.3% (^)  8.

12 Month Turnover Physician Engagement Survey

We continue to make strides in staff and RN retention, as well as improved physician experience.

Cardiology Highlights

• GSMC is the only Comprehensive Cardiac Center in Horry & Georgetown Counties
• Times for emergent heart attacks are 20- 30 mins less than national average of 60 mins
• Times are better than 95% of all U.S. hospitals
• PCI mortality rates are better than 90% of all U.S. hospitals Stroke Highlights
• GSMC is the only certified Comprehensive Stroke Center in Horry County and surrounding counties
• Time to thrombolytic therapy (t-PA) within 60mins in 75% or more of the stroke patients treated with t-PA, and within 45 minutes in 50% or more Quality

Heart & Stroke Performance

The following services provide the community with high quality, complex care conveniently located close to home. “If any of your family needs help or needs care, don’t hesitate to come to Grand Strand. They have a heart, and that matters.”

• Debra Ammons, mother of Dubree Ammons, stroke survivor

Quality

Comprehensive Pediatric Services

Grand Strand Health is committed to providing comprehensive pediatric services for patients newborn to 17 years of age in our community and among the millions of visitors to our area each year.

• 12 - bed inpatient pediatric unit and 8-bed pediatric intensive care unit (PICU)
• Level II Pediatric Trauma Center
• Pediatric ER specifically designed for children
• Specialists including Dr. Ross Morgan, pediatric general surgery, and Dr. Anas Bitar, pediatric GI
• Certified Child Life Specialist to focus on coping and development for children in the hospital setting and aim to decrease stress and anxiety
• Music therapy and “Paws for Peds” pet therapy

Growth

Graduate Medical Education

Grand Strand Health is addressing the physician shortage in Myrtle Beach and Horry County by filling more than 70 residency positions in 2019 alone. Since 2015, graduates include nine who have accepted fellowships within South Carolina and eight who have remained to practice within our local community. Program

Residents Residents by 2022 Anesthesiology 8 24 Emergency Medicine 36 36 Family Medicine 18 18 General Surgery 17 19 Internal Medicine 33 39 Transitional Year 12 12 Ultrasound (2020 start) - 2 Total 124 150 “Training these physicians into specialists provides the pipeline for new doctors to permanently join our region and provide optimal care to our community. Graduate medical education infuses our community with new doctors who help elevate the care that people receive at Grand Strand Health facilities.”

• Dr. Scott Duncan, Designated Institutional Official for Grand Strand Health GME Programs

Community

Maintenance of Essential Services

Since Hurricane Florence, Grand Strand Health has worked with the City of Myrtle Beach, Horry County, SCDHEC and SC Emergency Management to develop a “Maintenance of Essential Services” plan.

• Outlines the necessary steps that Grand Strand Health takes to remain open during hurricane events up to a Category 5 storm including staffing response teams and food and supply maintenance This plan has been accepted by all named jurisdictions, and we currently await guidance from the Governor’s office on a timeframe to implement.

THANK YOU