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Gainsight Admin Certification: JO 2024 Exam Review, Exams of Database Management Systems (DBMS)

A comprehensive review of the gainsight admin certification: jo 2024 exam. It covers key topics such as the email attachment limit, program models, jo permissions, the events framework, publisher and subscriber concepts, email template versioning, analytics, email limits, and the various jo module objects. The document aims to help candidates prepare for the exam by providing detailed questions and answers on these critical areas. With its in-depth coverage and practical insights, this resource can serve as valuable study material for those seeking to obtain the gainsight admin certification.

Typology: Exams

2023/2024

Available from 09/13/2024

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GAINSIGHT ADMIN CERT: JO 2024 Exam
Review Questions and Answers 100%
Pass
JO Email Attachment limit - Answer>> 2MB
4 program models - Answer>> NPS® Survey
Customer Satisfaction Survey
Generic Survey
Email Chain
What are the JO Permissions? - Answer>> 1. Design
2. Distribute
3. Analyze
4. Admin
Design - Answer>> Will have access to Properties, Design
Distribute - Answer>> Will have access to Sync/run Power lists,
Manual run/schedule Outreaches, and Publish/Schedule the programs
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GAINSIGHT ADMIN CERT: JO 2024 Exam

Review Questions and Answers 100%

Pass

JO Email Attachment limit - Answer>> 2MB 4 program models - Answer>> NPS® Survey Customer Satisfaction Survey Generic Survey Email Chain What are the JO Permissions? - Answer>> 1. Design

  1. Distribute
  2. Analyze
  3. Admin Design - Answer>> Will have access to Properties, Design Distribute - Answer>> Will have access to Sync/run Power lists, Manual run/schedule Outreaches, and Publish/Schedule the programs

Analyze - Answer>> Will have access to view Outreach Analytics, Individual program analytics from program page and Program Analytics (J360). Admin - Answer>> By default, the users of "Admin" type will have Journey Orchestrator Module Admin enabled with Delete permissions (along with Design, Distribute and Analyze permissions). Events Framework - Answer>> Gainsight Events Framework allows you to create events, which can be used in Programs and Rules Engine. Events can be defined as triggers that are a result of some other activity. Publisher - Answer>> Publisher=App Sender of the event For example: In the CSAT Survey model for Programs, Zendesk or Salesforce can be the publisher of the case closure event for every case that is closed. Subscriber - Answer>> Subscribers= Programs and Rules Subscribers are the processing entities/applications that decide which action should be taken when an event occurs. Gainsight controls which applications can act as available subscribers to the events sent by the publishers. Programs and Rules are the available subscribers.

What specific items can be edited in a program post publish? - Answer>> 1. Add and merge tasks in Bionic Query.

  1. Add new fields to the existing source.
  2. Map the new fields and also modify the existing mapping.
  3. Make modifications in source filter criteria.
  4. Add/Delete participant source(s). But, at least one source must be present.
  5. Delete existing Custom fields if they are not used in any other criteria or steps. JO Module Objects - Answer>> 1. Email Logs
  6. Advanced Outreach (Programs)
  7. AO Participants (Program Participants)
  8. AO Emails (Program Emails)
  9. AO Link Clicked Analytics (Program Analytics) 6.AO Participant Activity Analytics (Program Analytics)
  10. AO Analytics (Program Analytics)
  11. AO Participant Activity (Program Participant Activity)
  12. AO Participant Source Configuration (Program Participant Source Configuration)
  13. AO Predefined Advanced Outreach Model (Program Model)
  14. AO CTA (Program CTA)
  15. AO CTA Mapping (Program CTA Mapping)
  1. Opt-out Pages 14.Opt-out Emails
  2. Opt-out Categories
  3. AO Failed Participants
  4. AO Engagement Mapping
  5. AO CTA Events
  6. Email Raw Events
  7. GS Error logs
  8. Unsubscribed Emails
  9. Anonymous Person 23.Program External API Logs
  10. AO Failed Participants History Email Logs - Answer>> Email Log contains an aggregated entry for a single recipient email. There will be only one entry in the Email Log for a recipient email irrespective of the number of events that occur for that email.
  11. Advanced Outreach (Programs) - Answer>> important information about Programs.
  12. AO Participants (Program Participants) - Answer>> Info about Participants. Important fields like last email sent/clicked, participant status, survey responsed/opened
  1. AO Participant Activity (Program Participant Activity) - Answer>> participant activities list
  2. AO Participant Source Configuration (Program Participant Source Configuration) - Answer>> source name/type 6.AO Participant Activity Analytics (Program Analytics) - Answer>> This object is used in Analytics on Programs. Where participant is in journey total number of participants who executed a step
  3. AO Predefined Advanced Outreach Model (Program Model) - Answer>> Transactional (CSAT)/Non-Transactional (NPS®, Generic, etc). and name of model