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A comprehensive review of the gainsight admin certification: jo 2024 exam. It covers key topics such as the email attachment limit, program models, jo permissions, the events framework, publisher and subscriber concepts, email template versioning, analytics, email limits, and the various jo module objects. The document aims to help candidates prepare for the exam by providing detailed questions and answers on these critical areas. With its in-depth coverage and practical insights, this resource can serve as valuable study material for those seeking to obtain the gainsight admin certification.
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JO Email Attachment limit - Answer>> 2MB 4 program models - Answer>> NPS® Survey Customer Satisfaction Survey Generic Survey Email Chain What are the JO Permissions? - Answer>> 1. Design
Analyze - Answer>> Will have access to view Outreach Analytics, Individual program analytics from program page and Program Analytics (J360). Admin - Answer>> By default, the users of "Admin" type will have Journey Orchestrator Module Admin enabled with Delete permissions (along with Design, Distribute and Analyze permissions). Events Framework - Answer>> Gainsight Events Framework allows you to create events, which can be used in Programs and Rules Engine. Events can be defined as triggers that are a result of some other activity. Publisher - Answer>> Publisher=App Sender of the event For example: In the CSAT Survey model for Programs, Zendesk or Salesforce can be the publisher of the case closure event for every case that is closed. Subscriber - Answer>> Subscribers= Programs and Rules Subscribers are the processing entities/applications that decide which action should be taken when an event occurs. Gainsight controls which applications can act as available subscribers to the events sent by the publishers. Programs and Rules are the available subscribers.
What specific items can be edited in a program post publish? - Answer>> 1. Add and merge tasks in Bionic Query.
