1. any process in which people share information, ideas, and feelings.
2. the ideas and feelings that sender-receivers want to share.
3. the means used to reach senders-receivers.
4. the response of the receiver-senders to each other.
5. environmental interference.
6. interference that occurs in the minds of the sender-receivers.
7. interference caused by the emotional reactions to words.
8. where the communication occurs.
9. language use and/or thought that occurs within you.
10. when you communicate on a one-to-one basis.
11. 3 to 13 people meet to solve a problem.
12. the sender-receiver sends a message to an audience.
13. expanding your communication repetoir to enable you to use the best skill or
behavior available for a particular situation.
14. honest, fair, and considerate of other's rights.
15. the ability to focus perception.
16. seeking information which supports one's beliefs and ignoring that which
does not.
17. restate and summarize
18. focussing entirely on what the other person is saying.
selective attention
small group communication
strategic flexibility
internal noise
public communication
setting
ethical communication
feedback
paraphrase
external noise
active listening
semantic noise
cognitive dissonance
channel
communication
message
intrapersonal communication
interpersonal communication
8 Keys to active listening:
1.
