Download FRHD 3400 Exam Prep: Emotions & Reflection and more Exams Health sciences in PDF only on Docsity!
FRHD 3400 REAL EXAM QUESTIONS AND CORRECT
ANSWERS 100% VERIFIED
Emotions - ANSWER - Conscious or unconscious experience
- Body's response to threats and opportunities
- May be directly felt in the body
Primary Emotions - ANSWER - Sad, mad, glad, scared, disgust, and surprise
The language of emotion - ANSWER - Observe the words of emotion
- People are constantly expressing emotions verbally and nonverbally
- Feelings are layered, like an onion
- Intentional listening and reflection often reveals underlying complex and sometimes conflicting emotions
Social Emotions - ANSWER - Feelings such as guilt have been learned through social interaction in the family, community, and culture
- "guilt" combines anger toward oneself, sadness, and perhaps even some fear
- Words such as puzzled, sympathy, embarrassment, guilt, pride, jealously, gratitude, admiration, indignation, and contempt They are complicated and elaborated by the poly-dimensional and demanding world
Positive Emotions - ANSWER Engage people's reactions towards others and to their environment. They turn our minds on, open our thinking, allow us to think creatively, expand our scope of attention and options in action, produce a broader outlook, put us in an upward spiral toward well-being and make people happier and healthier
Trust & Emotions - ANSWER - Not everyone will like or appreciate the professional making comments about how they feel (intrusive)
Reflection of Feeling - ANSWER Identify main feelings of client and give them back to them in order to highlight the affective experience. Affective empathy is often used in conjunction with paraphrasing and summarizing
Primary Functions of Reflection of Feeling - ANSWER - Make feelings and emotions explicit and clear (discovering the heart of the matter)
- Facilitates an understanding of an individual's feelings, emotions and behaviour
- Allows you to be fully present to the individual
Secondary Function of Reflection of Feeling - ANSWER - Help sort out complex and/or ambivalent feelings and thoughts
- Avoid intellectualizing
- Acknowledge the richness of their emotional world
Technique of Reflection Feelings - ANSWER 1. Use sentence stem
- Pinpoint and label feelings
- Context or brief paraphrase
- Tense and Immediacy
- Check for accuracy
- Bring out positive emotional stories and strengths to counter the negatives and difficulties
Reflection of Feelings: Common Pitfalls - ANSWER - May struggle when an individual expressing strong emotions
- Move too quickly into using empathy and normalizing if someone is exhibiting emotion
- Doing too much reflection of feelings
- Any of the above may cause an individual to shut down
d) observations; emotion
When the interviewer reflects feeling, he or she can expect the client will ____. - ANSWER a) experience their emotional state more fully b) talk in more depth about their feelings a) the counselor checks the interviewers reflection by giving a more accurate descriptor d) all of the above **
When the counselor intentionally uses a(n) ___, he or she can expect the client will feel heard. They will tend to go on further and not repeat the same story again. - ANSWER a) encourager/restatment b) paraphrase ** c) reflection of feeling d) confrontation
If a ___ is inaccurate, it provides the client with an opportunity to correct the counselor. If a questioning tone of voice is used, the client may elaborate further. - ANSWER a) paraphrase b) reflection of feeling c) summary d) all of the above **
The first task in eliciting and reflecting feelings is to ___ key emotional words expressed by the client - ANSWER a) recognize * b) paraphrase c) reflect d) confront
To reflect feeling, the interviewer must first identify the presenting emotion. Which of
the following is NOT a method to identify feelings? - ANSWER a) Match one of the primary emotions to client behaviour * b) with a closed question, ask the client to supply the missing feeling word. c) Ask an open question: "How do you feel about that?" d) Name the feeling expressed implicitly by client behaviours
The effective salesperson: - ANSWER a) wisely ignores the feelings of her or his clients b) carefully observes the emotions so he or she can optimize sales ** c) will note the feelings of clients and may regularly reflect them back d) none of the above
Which of the following is NOT an emotional word? - ANSWER a) Angry b) Excited c) Joy d) considerate*
Which of the following correctly details the techniques of reflecting feelings? - ANSWER A) Sentence stem, feeling label, content summary, past tense, check-out b) Feeling label, brief context, tense, check-out c) sentence stem, feeling label, brief context, tense, check-out***** d) feeling label, brief context, tense, check-out, closing
The check-out is important because: - ANSWER a) it provides the client room to clarify things that the interviewer may have missed. b) it tends to clarify what the client has been saying c) if the counselor is wrong, the client can come back and restate the issue more clearly. d) all of the above**
client's emotional world b) helping clients sort out complex feelings and thoughts c) grounding the counselor and client in basic experience d) all of the above***
"I feel really terrible. My folks have divorced. They have moved apart and I dont know where to live." Which would be a reflection of feeling in response to this client? - ANSWER a) Youre really confused b) Really terrible? c) Sounds like you're really upset and are confused as to what to do next**** d) Looks like you have had a bad experience. I can see that it would be tough deciding what to do next."
Barry: Tapping his feet and shifting around, he says, "I am preoccupied with the scene of the World Trade Center bombing. The scenes come back again and again in my sleep. I really don't know what is going on. Which is the most appropriate response? - ANSWER a) "You seem to be anxious right now. Could you tell me more about your story and what's happening for you?"** a) "You sound anxious at this point?" That's close? c) "The lack of sleep is really bothering you." d) "You wonder what is going on?"
Feelings are so essential in the counseling process that you should - ANSWER A) Reflect every feeling you observe as it comes along B) Only reflect those feelings that are directly apparent C) Avoid reflecting discrepant feelings d) none of the above***
Which of the following is basic to empathic understanding? - ANSWER a) warmth b) appropriate smiling
c) showing that you respect and care for your client d) all of the above ***
Your warmth may be described as the ___ that holds empathy and the possibility of positive change together. - ANSWER a) engine b) glue * c) thought d) all of the above
Client: Since my mother was diagnosed with cancer, I've been really worried and concerned. She just doesn't look as well as she did before; she needs a lot more rest. Which of the following interviewer responses is reflection of feeling? - ANSWER a) Your mother has cancer and she needs more rest b) you seem really worried and concerned about your mother*** c) your mother looks well, but she needs more rest d) umm, tell me more
Which of the following is CORRECT regarding the skill of reflecting feelings? - ANSWER a) combine reflection of feeling with paraphrasing b) become aware of and competent in each of the microskills c) focus on integrating reflection of feeling with questioning, encouraging and paraphrasing*** d) practice the skill as much as possible, and allow the microskills to be integrated into your own style naturally
Which of the following will NOT help you practice reflection of feeling? - ANSWER a) combine reflection of feeling with paraphrasing b) become aware of and proficient with each of the microskills c) focus on integrating reflection of feeling with questioning, encouraging and paraphrasing** d) use the skill as frequently as possible, and gradually integrate the microskills
The positive, happy emotions are stored primarily in the: - ANSWER a) HPT b) TAH c) TAP *** d) PAT
____ clients may display general tension and increased breathing rate, averted eyes or raised eyebrows, furrowed brow, biting the lips, crossed arms, or anxious playing with fingers - ANSWER a) sad b) mad c) scared ** d) disgusted
___ clients may display an upright body posture, frowning and a louder or forced voice tone; the mouth and jaws may be rigid and lips tightened, fists clenched or the palms down - ANSWER a) sad b) mad* c) scared d) disgusted
__ client can reveal a down-turned mouth along with drooping upper eyelids, rise in the inner eyebrows; slump of body or merely the shoulders dropped. It could also involve soft and low-toned voice together with the slowness in talking, a speed lower than ordinary rate of flow. - ANSWER A) SAD*
__ client can also present wrinkling of the nose, lip raised along with puckering.
Assuming you may have sufficient trust, you might try __ to help a client increase emotional expression, you might try: - ANSWER A) Commenting on their nonverbals B) asking them to repeat emotionally loaded words
C) holding back for an interview or two and avoiding the issue D) both a and b*
Which of the following may NOT help clients slow down and regain control of their emotions? - ANSWER a) Join clients where they are b) pace clients appropriately c) gestalt exercises d) ALL OF THE ABOVE *
Which of the following would be a possible way to help clients increase emotional expression? - ANSWER a) "what are you feeling right now at this moment?" b) "pay attention to the feelings in your body" c) "would you go back and say that again?" d) all of the above***
Which of the following might be useful to help clients decrease emotional expression? - ANSWER a) "Let's stop for a moment and breathe deeply"*** b) "Would you say that again?" c) "Pay attention to the feelings in your body" d) All of the above
Research indicates that positive emotions produce patterns of thought that are: ANSWER a) flexible b) creative c) integrative d) all of the above *
Which is the FALSE statement regarding positive and negative emotions - ANSWER a) Positive emotions make everything OK for client's negative issues****
d) all of the above**
With some clients, the brief acknowledgement of __ may be more appropriate - ANSWER a) encouragement b) paraphrase c) feeling** d) summary
The client enters the room and begins crying. After a few minutes she exclaims, "Im totally upset. I cant sleep. I feel so anxious." Then she begins crying again. She is exhibiting a: - ANSWER a) sensorimotor emotional orientation* b) concrete emotional orientation
The main difference between paraphrasing and reflection of feelings concerns placing the emphasis on either content and emotion - ANSWER true!
Reflections of feeling in the past tense tend to be more useful for reflecting feeling - ANSWER False
Counselors and therapists can observe and identify unspoken feelings expressed through client non-verbal behaviour - ANSWER True
Change that has taken place without warmth and empathy is more effective and lasts for a longer time - ANSWER False
Reflecting feelings is core to every helping professional - ANSWER True
Social emotions are built on primary emotions and are learned in family and cultural context - ANSWER True
Feelings are physical and mental - ANSWER True
Microexpressions are fleeting expressions of concealed emotion - ANSWER True
Feelings guide our cognitive decisions - ANSWER True
If your client can begin from a positive base of emotion, they may be better able to cope with negative issues - ANSWER True
While learning to identify and reflect client feelings it is critical for prospective counselors and interviewers to focus only on their client's personal history and ability to deal with emotions - ANSWER False
Basic Listening Sequence The basic listening sequence can be used __ - ANSWER a) widely in many field of endeavor
The basic listening sequence can operate in which of the following settings? - ANSWER a) management b) sales c) medicine d) all of these*
The basic listening sequence can help ensure that __ - ANSWER a) the client is encouraged to bring out the facts, feelings, and thoughts around their issues b) clients tell their stories more fully c) interviewers reduce their talk time d) all of these**
The basic listening sequence consists of which skills? - ANSWER b) questions, encouragers, paraphrases, reflection of feeling, and summarizations
ANSWER a) empathic relationship
"Hello Carl, could you tell me how I might be of help?" At which stage from the five-stage counseling model would an interviewer be most likely to use this question" - ANSWER Stage 1: Empathic relationship - Initiating the session *
At Stage 2, story and strengths, of the five-stage interview model, the following is NOT included - ANSWER b) identifying the interviewer role
"Robert, I'd like to know some things that have gone well for you at work." Identify the stage from the five-stage dimensions of the interview where an interviewer would most likely use this statement" - ANSWER b) Stage 2: Story and Strengths - Gather Data
"Patricia, what is your concern?" Identify the stage from the five-stage dimensions of the interview where an interviewer would most likely use this statement - ANSWER b) Stage 2: Story and Strengths - Gather Data
"So far we've heard that you really aren't comfortable in class and that you have difficulty in speaking up. Could we shift emphasis for a while and would you tell me about one of your success stories in the Cambodian community?" This is most likely what stage of the interview? - ANSWER B) Story and StrengthsGathering data
During the __ stage of the interview clients will discuss directions that he or she might want to go, new ways of thinking, desired feeling states, and behaviours that might be changed. - ANSWER c) Goals
During the __ stage of the interview a more ideal story ending might be defined. - ANSWER c) goals
"Robert, describe an ideal solution." Identify which stage of the five-stage counseling model an interviewer would most likely use this - ANSWER c) stage 3: Mutual goal setting
Stage 4, restory, of the five-stage counseling model does NOT include ___ - ANSWER c) Identifying the interviewer role
"What has worked for you before?" Identify the stage from, the five-stage counseling model where an interviewer would most likely use this question. - ANSWER e) stage 5: Action - Terminating
"Will you do it?" Identify the stage from the 5-stage decisional model where an interviewer would most likely use this question - ANSWER e) Stage 5: Action - terminating
During the ___ stage of the interview clients will demonstrate change in behaviour, thoughts, and feelings in daily life outside of the interview. If this stage is ignored, the chances for change may be reduced - ANSWER Action
According to Ivey, Ivey, and Zalaquett, if this stage of the well-formed interview is ignored, the chances for change may be reduced - ANSWER e) action
Where a follow up plan isn't in place, then the client Failed to do what was decided
Which of the following is not true about notes on sessions? - ANSWER c) Detailed note-taking is essential for a relevant treatment plan.
Which theory or philosophy are the five stage decisional style similar? - ANSWER c) Carl Roger's Person centred therapy
Cognitive Behaviour Therapy is strong in the: - ANSWER c) Action and relapse prevention phase
The skills of the Basic Listening Sequence (BLS) must be used in a specified sequence in order to be useful to the interviewer and make sense of the client conversation - ANSWER False
Focusing often results in ___ - ANSWER a) increased cognitive complexity b) broadening understanding through looking at different points of view c) increased ability to direct client talk (or not direct due to your awareness) d) all of the above *
Clients tend to talk about or focus on topics to which the counselor or interviewer gives primary attention. This is called ___ - ANSWER c) Selective attention
Which of the following is a reason to focus client conversation? - ANSWER a) The client gives you three full minutes of problematic stories b) The client insists that you start solving issues immediately c) You and the client are overwhelmed by the number of client issues d) all of the above***
The word problem: - ANSWER b) is in itself a problem
The idea of ____ suggests that our family and community history and experiences live within each of us - ANSWER c) person-in-community
The concept of person-in-community was elaborated by ___ (1994), who identified that our history and experiences from the family and community live within each one of us. - ANSWER b) Ogbonnaya
The community genogram is utilized to assist clients in recognizing how their ___ may impact current feelings and thoughts - ANSWER c) history
The community genogram provides: - ANSWER a) An opportunity for the client to present her or his family in an individually-unique way. b) a chance to see the client's community of origin and how it might represent the unique client's culture c) an opportunity to compare the community of origin with one's present communtiy
setting d) all of the above **
A counselor is most likely looking for __ and ___ when he or she suggests to the client that creating a community genogram may be helpful - ANSWER b) client developmental history; to identify client strengths
What type of client is MOST likely to benefit from a community genogram? - ANSWER a) Clients from nuclear families b) Clients who can trace their family over time c) Adopted clients d) All of the above
The community genogram is especially useful to us to understand: - ANSWER d) the cultural/environmental/contextual issues
Which of the following can be utilized to identify personal and multicultural strengths? - ANSWER a) post the community genogram on the wall b) Focus on one single dimension of the community c) Develop two positive stories from groups within the community d) All of the above
The family genogram is ___ - ANSWER b) a good way to help a client focus on family issues
What type of client is likely to benefit from a family genogram? - ANSWER a) Adopted clients b) first generation americans c) clients from nuclear families d) all of the above *
