Download FRHD 3400 Exam: Emotions, Feelings, and Nonverbal Communication and more Exams Health sciences in PDF only on Docsity!
FRHD 3400 Multiple Choice Exam 100% Verified
Emotions - ANSWER - Conscious or unconscious experience
- Body's response to threats and opportunities
- May be directly felt in the body
Primary Emotions - ANSWER - Sad, mad, glad, scared, disgust, and surprise
The language of emotion - ANSWER - Observe the words of emotion
- People are constantly expressing emotions verbally and nonverbally
- Feelings are layered, like an onion
- Intentional listening and reflection often reveals underlying complex and sometimes conflicting emotions
Social Emotions - ANSWER - Feelings such as guilt have been learned through social interaction in the family, community, and culture
- "guilt" combines anger toward oneself, sadness, and perhaps even some fear
- Words such as puzzled, sympathy, embarrassment, guilt, pride, jealously, gratitude, admiration, indignation, and contempt
- They are complicated by the multidimensional and demanding world
Positive Emotions - ANSWER Influence the way people react to others and their surroundings. They turn on our brains, expand our awareness, allow us to think more creatively, enhance our resilience to adversity, build our happiness, and boost our health
Trust & Emotions - ANSWER - Not everyone will appreciate or welcome the professional commenting on their feelings (seen as intrusive)
Reflection of Feeling - ANSWER Identify key emotions of client and feed them back to clarify affective experience. Affective empathy is often combined with paraphrasing and summarizing
Primary Functions of Reflection of Feeling - ANSWER - Make feelings and emotions explicit and clear (discovering the heart of the matter)
- Promotes an understanding of an individual's feelings, emotions and behaviour
- Enables you to be fully present to the individual
Secondary Function of Reflection of Feeling - ANSWER - Help sort out complex and/or ambivalent feelings and thoughts
- Avoid intellectualizing
- Acknowledge the richness of their emotional world
Technique of Reflection Feelings - ANSWER 1. Use sentence stem
- Pinpoint and label feelings
- Context or brief paraphrase
- Tense and Immediacy
- Check for accuracy
- Bring out positive emotional stories and strengths to counter the negatives and difficulties
Reflection of Feelings: Common Pitfalls - ANSWER - May struggle when an individual expressing strong emotions
- Move too quickly into empathy and normalizing if a person becomes emotive
- Reflect feelings too much
- Above pitfalls may cause person to close down
d) observations; emotion
When the interviewer reflects feeling, he or she can expect the client will ____. - ANSWER a) experience their emotional state more fully b) talk in more depth about their feelings c) correct the interviewers reflection with a more accurate descriptor d) all of the above **
When the counselor intentionally uses a(n) ___, he or she can expect the client will feel heard. They will tend to go on further and not repeat the same story again. - ANSWER a) encourager/restatment b) paraphrase ** c) reflection of feeling d) confrontation
If a ___ is not accurate, it allows the client to correct the counselor. If a questioning tone of voice is used, the client will often elaborate further. - ANSWER a) paraphrase b) reflection of feeling c) summary d) all of the above **
The first task in eliciting and reflecting feelings is to ___ key emotional words expressed by the client - ANSWER a) recognize * b) paraphrase c) reflect d) confront
In order to reflect feeling, the interviewer must first identify the presenting emotion. Which of the following is NOT a method to identify feelings? - ANSWER a) Match one of the primary emotions to client behaviour *
b) with a closed question, request the client to provide the missing feeling word. c) Use an open question: "How do you feel about that?" d) Label the feeling implied by client behaviors
The effective salesperson: - ANSWER a) wisely ignores the feelings of her or his clients b) carefully observes the emotions so he or she can optimize sales ** c) will note the feelings of clients and may regularly reflect them back d) none of the above
Which of the following is NOT an emotional word? - ANSWER a) Angry b) Excited c) Joy d) considerate*
Which of the following correctly details the techniques of reflecting feelings? - ANSWER A) Sentence stem, feeling label, content summary, past tense, check-out b) Feeling label, brief context, tense, check-out c) sentence stem, feeling label, brief context, tense, check-out***** d) feeling label, brief context, tense, check-out, closing
The check-out is important because: - ANSWER a) it provides the client room to clarify things that the interviewer may have missed. b) it tends to clarify what the client has been saying c) if the counselor is wrong, the client can come back and restate the issue more clearly. d) all of the above**
The most immediate and possibly powerful tense for a reflection of feeling is: -
c) grounding the counselor and client in basic experience d) all of the above***
"I feel really terrible. My folks have divorced. They have moved apart and I dont know where to live." Which would be a reflection of feeling in response to this client? - ANSWER a) Youre really confused b) Really terrible? c) Sounds like you're really upset and are confused as to what to do next**** d) It sounds like you've had a bad experience. I can see it would be tough knowing what to do next."
Barry: (Jiggling his feet and shuffling restlessly) I cant get the scene from the World Trade Center bombing off my mind. It keeps coming up in my dreams again and again. I dont understand what's going on. Which is the most appropriate response? - ANSWER a) "You seem to be anxious right now. Could you tell me more about your story and what's happening for you?"** b) "You appear to be anxious right now?" Is that close? c) "The lack of sleep is really frustrating you." d) "You wonder what is going on?"
Feelings are so important in the counseling process that you should: - ANSWER A) Reflect every feeling you observe as it comes along B) Only reflect those feelings that are directly apparent C) Avoid reflecting discrepant feelings d) none of the above***
Which of the following is basic to empathic understanding? - ANSWER a) warmth b) appropriate smiling c) showing that you respect and care for your client d) all of the above ***
Your warmth may be described as the ___ that holds empathy and the possibility of positive change together. - ANSWER a) engine b) glue * c) thought d) all of the above
Client: I have been so anxious and apprehensive ever since my mother was diagnosed with cancer. She just does not appear to be the same any more, she requires lots of rest now. Which of the following interviewer responses is reflection of feeling? - ANSWER a) Your mother has cancer and she needs more rest b) you seem really worried and concerned about your mother*** c) mama look good but she needs rest more d) hm, do tell
The above which is CORRECT about the skill of reflecting feelings? - ANSWER a) paraphrasing and join reflection of feelings b) become observant and skilled in all the microskills c) center on integrating the reflection of feelings with question, encouragement and paraphrasing *** d) use the skill as much as possible, and finally, blend the microskills naturally into your own style
Which of the following will NOT help you practice reflection of feeling? - ANSWER a) combine reflection of feeling with paraphrasing b) become aware of and proficient in each of the microskills c) focus on integrating reflection of feeling with questioning, encouraging and paraphrasing** d) use the skill as often as possible, and allow the microskills to become a natural part of your style over time
b) TAH c) TAP *** d) PAT
____ clients may display a general tension and heightened respiration rate, avoided eyes or raised eyebrows, furrowed brow, biting the lips, crossed arms, or fidgety playing with fingers - ANSWER a) sad b) mad c) scared ** d) disgusted
___ clients may display an upright posture, furrowed brow and a louder or strained voice; the jaws and mouth are tense and lips pursed, fists closed or the palms down - ANSWER a) sad b) mad* c) scared d) disgusted
____ clients may demonstrate a mouth curved down and upper eyelids droop. A raise of the inner brows. Their body may slump or the shoulders drop, while vocal tone may be soft and speech rate slow. - ANSWER A) SAD*
__ clients may demonstrate a wrinkled nose and upper lip raised and pursed - ANSWER d) disgusted *
Assuming you may have sufficient trust, you might try __ to help a client increase emotional expression, you might try: - ANSWER A) Commenting on their nonverbals B) asking them to repeat emotionally loaded words C) holding back for an interview or two and avoiding the issue D) both a and b*
Which of the following MAY NOT help clients to SLOW DOWN and REGAIN CONTROL of their emotions? - ANSWER a) Join clients where they are b) pace clients appropriately c) gestalt exercises d) ALL OF THE ABOVE *
Which of the following would be a possible way to help clients INCREASE emotional expression? - ANSWER a) "what are you feeling right now at this moment?" b) "pay attention to the feelings in your body" c) "would you go back and say that again?" d) all of the above***
Which of the following might be useful to help clients decrease emotional expression? - ANSWER a) "Let's stop for a moment and breathe deeply"*** b) "Would you say that again?" c) "Pay attention to the feelings in your body" d) All of the above
Research indicates that positive emotions produce patterns of thought that are: - ANSWER a) flexible b) creative c) integrative d) all of the above *
Choose the FALSE statement regarding positive and negative emotions - ANSWER a) Positive emotions make everything OK for client's negative issues**** b) Do not minimize difficult emotions by too quickly focusing on the positive c) Identifying positive feelings helps balance the focus or negative emotion
With some clients, the brief acknowledgement of __ may be more appropriate - ANSWER a) encouragement b) paraphrase c) feeling** d) summary
The client comes into the room and begins to cry right away. After a moment or so, she exclaims, "Im totally upset. I cant sleep. I feel so anxious." At this point, she continues to cry. She demonstrates a: - ANSWER a) sensorimotor emotional orientation* b) concrete emotional orientation
The key difference between rephrasing and reflection of feeling is the focus on the content and emotion - ANSWER true!
Reflections of feeling in the past tense tend to be more useful for reflecting feeling - ANSWER False
Counselors and therapists can observe and identify unspoken feelings expressed through client nonverbal behaviour - ANSWER True
Change that happens without warmth and empathy is more effective and lasts a longer time - ANSWER False
Reflecting feelings is central to every helping professional - ANSWER True
Social emotions are built on primary emotions and are learned in family and cultural context - ANSWER True
Feelings are physical and mental - ANSWER True
Microexpressions are fleeting expressions of concealed emotion - ANSWER True
Feelings guide our cognitive decisions - ANSWER True
If your client can begin from a positive base of emotion, they may be better able to cope with negative issues - ANSWER True
While learning to identify and reflect client feelings it is critical for prospective counselors and interviewers to focus only on their client's personal history and ability to deal with emotions - ANSWER False
The basic listening sequence can be used __ - ANSWER a) widely in many field of endeavor
The basic listening sequence can operate in which of the following settings? - ANSWER a) management b) sales c) medicine d) all of these*
The basic listening sequence can help ensure that __ - ANSWER a) the client is encouraged to bring out the facts, feelings, and thoughts around their issues b) clients tell their stories more fully c) interviewers reduce their talk time d) all of these**
The basic listening sequence consists of which skills? - ANSWER b) questions, encouragers, paraphrases, reflection of feeling, and summarizations
"Hello Carl, could you tell me how I might be of help?" At which stage of the five-stage counseling model is an interviewer most likely to employ this question" - ANSWER Stage 1: Empathic relationship - Initiating the session *
Stage 2, story and strengths, of the five-stage interview model does NOT involve __ - ANSWER b) identifying the interviewer role
"Robert, I'd like to know some things that have gone well for you at work." Identify the stage from the five-stage dimensions of the interview where an interviewer would most likely use this statement" - ANSWER b) Stage 2: Story and Strengths - Gather Data
"Patricia, what is bothering you?" At which of the five-stage dimensions of the interview is an interviewer most likely to utilize this type of statement? ANSWER b) Stage 2: Story and Strengths -Gather Data
"So far we've heard that you really aren't comfortable in class and that you have difficulty in speaking up. Could we shift emphasis for a while and would you tell me about one of your success stories in the Cambodian community?" This is most likely what stage of the interview? - ANSWER B) Story and Strengths - Gathering data
During the __ stage of the interview clients will discuss directions that he or she might want to go, new ways of thinking, desired feeling states, and behaviours that might be changed. - ANSWER c) Goals
During the __ stage of the interview a more ideal story ending might be defined. - ANSWER c) goals
"Robert, describe an ideal solution." Identify which stage from the five-stage counseling model an interviewer would most likely use this statement - ANSWER c) stage 3: Mutual goal setting
For the five-stage counseling model, Stage 4, restory, does NOT include ___ - ANSWER
c) Identifying the interviewer role
"What has worked for you before?" Identify the stage from the five-stage counseling model where an interviewer would most likely use this question. - ANSWER e) stage 5: Action - Terminating
"Will you do it?" Identify the stage from the 5-stage decisional model where an interviewer would most likely use this question - ANSWER e) Stage 5: Action - terminating
During the ___ stage of the interview clients will demonstrate change in behaviour, thoughts, and feelings in daily life outside of the interview. If this stage is ignored, the chances for change may be reduced - ANSWER Action
If this stage of the well-formed interview is ignored, the chances for change may be reduced according to Ivey, Ivey, and Zalaquett - ANSWER e) action
Without a follow-up plan, clients often: - ANSWER b) fail to do what was decided
Regarding taking notes during the session, which of the following is NOT true? - ANSWER c) Detailed note taking is critical to maintaining a useful treatment plan
The theory and philosophy of the five-stage decisional style is similar to: - ANSWER c) Carl Roger's Person centered therapy
Cognitive Behaviour Therapy is strong in the: - ANSWER c) Action and relapse prevention phase
The skills of BLS must be used within a specified sequence to be of any use to the interviewer in making sense of the client conversation - ANSWER False
b) broadening understanding through looking at different points of view c) increased ability to direct client talk (or not direct due to your awareness) d) all of the above *
Clients tend to talk about or focus on topics to which the counselor or interviewer gives primary attention. This is known as ___ - ANSWER c) Selective attention
Which of the following is a reason to focus client conversation? - ANSWER a) The client gives you three full minutes of problematic stories b) The client insists that you start solving issues immediately c) You and the client are overwhelmed by number of client issues d) all of the above***
The word problem: - ANSWER b) is in itself a problem
The idea of ____ suggests that our family and community history and experiences live within each of us - ANSWER c) person-in-community
The idea of person-in-community was developed by ___ (1994), who pointed out that our family and community history and experiences live within each of us. - ANSWER b) Ogbonnaya
The community genogram is used to help clients understand how their ___ might affect their current feelings and thoughts - ANSWER c) history
The community genogram provides: - ANSWER a) An opportunity for the client to present her or his family in an individually-unique way. b) a chance to see the client's community of origin and how it might represent the unique client's culture c) an opportunity to compare the community of origin with one's present communtiy setting
d) all of the above **
A counselor is most likely looking for __ and ___ when he or she suggests to the client that creating a community genogram may be helpful - ANSWER b) client developmental history; to identify client strengths
What type of client is MOST likely to benefit from a community genogram? - ANSWER a) Clients from nuclear families b) Clients who can trace their family over time c) Adopted clients d) All of the above
The community genogram is particularly helpful for us in understanding: - ANSWER d) the cultural/environmental/contextual issues
Which of the following can be used to identify personal and multicultural strengths? - ANSWER a) post the community genogram on the wall b) Focus on one single dimension of the community c) Develop two positive stories from groups within the community d) All of the above **
The family genogram is ___ - ANSWER b) a good way to help a client focus on family issues
What type of client is likely to benefit from a family genogram? - ANSWER a) Adopted clients b) first generation americans c) clients from nuclear families d) all of the above *
