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FLIGHT ATTENDANT QUESTIONS
Are passenger safety cards required to be in every seat back pocket before each flight? - โ โ Yes
When a passenger cannot or does not wish to sit in an exit see, the flight attendant must - โ โ Relocate to a non-exit seat
SkyWest Airlines and/or it's contracted vendors are responsible for determining the suitability of each passenger permitted to occupy a designated exit seat - โ โ True
How old must you be to occupy an exit seat? - โ โ 15
According to the standard average passenger weight an adult is 18 or older. - โ โ False
What does PIN stand for - โ โ Passenger index number
Flight Attendants are responsible for ensuring the proper stowage of all passenger carry on and/or personal items in the aircraft passenger cabin - โ โ True
What is the weight restriction of small personal items that may be stored in the backseat pocket - โ โ 2 pounds or less
Passengers are allowed to carry into the Aircraft passenger cabin one carry-on bag into personal items - โ โ False
Flight attendants are required to be on the aircraft _____ prior to schedule departure for all aircraft types - โ โ 35 minutes
Report time ( Domestic ) - โ โ 45 minutes
Report time ( International ) - โ โ 60 minutes
What does the enhance protection of airline passenger rule ( 14 CFR Part 259) do? - โ โ The rules prohibit a US airline from permitting and aircraft to remain on the tarmac for more than three hours domestic/4 hours international without deplaning passengers for all flights
An off duty pilot is allowed to occupy the flight attendant jumpseat - โ โ False
Who assigns the entry signal for the crew briefing? - โ โ PIC and FAs
During a preflight inspection and/or in-flight duties, any item discovered In operative or in need of repair the flight attendant immediately notifies - โ โ PIC
The _____ of an aircraft is directly responsible for and is the final authority as to the safe operation of the aircraft - โ โ PIC
When a TSA regulation is broken, the flight attendant must submit an ____. - โ โ IOR
When the irregularity involves a passenger violation of a FAR, the flight attendant must submit an ___. SW conducts an internal investigation of the incident and forwards reports to SW CMO (FAA) for investigation. - โ โ IOR
From where do you obtain a crew tag for your baggage? - โ โ In flight or flight operations and ministration office of any domicile
ACAA - โ โ Air Carrier Access Act
UMNR - โ โ Unaccompanied Minor
What must crewmembers present themselves to customs and immigration? - โ โ Passport, company ID, valid work documents, complete customs, remaining required items
D. CRJ 900 (Approved storage location for the international documents kit) - โ โ G-
E. ERJ 175 (Approved storage location for the international documents kit) - โ โ First 0HB A/CL
A. CRJ 200
B. CRJ 700 (69 PAX-DC)
C. CRJ 700 (70 PAC-UAX)
(Approved storage location for the international documents kit) - โ โ FA station compartment #
When are the international documents delivered to the aircraft and who will deliver it? - โ โ 15 to 20 minutes prior to departure, CSA
Prior to arrival and international locations, what must be locked in the service carts/atlas containers with a seal - โ โ Liquor
What are required for all US citizen crossing a border between the US and international cities? - โ โ Passport or passport replacing documents
The federal inspection service area at any airport which accommodate international air commerce design for processing passengers, crew,
their baggage, and affects arriving and departing from foreign countries, as well as the aircraft deplaning and ramp area and other restricted area designed by the Port Director - โ โ Customs Security area
A place where persons and merchandise are allowed to pass into and out of a country and Where CBP officer is our station to inspect and appraise imported goods and credentials - โ โ Port of entry
The clearing of US customs and immigration at an international destination prior to departure to the US from the international destinations - โ โ Precleared
The federal law enforcement agency of the US department of homeland security charged with regulating and facilitating international trade, collecting import duties, and enforcing US regulations, including trade, drug and immigration laws. - โ โ Customs and border protection
A flight originating from a US city and then diverting to an international city; or a flight originating from an international city and diverting to a US city; or a flight that originates in a international city and diverse to another international city - โ โ International flight diversion
The clearing of US customs and immigration upon arrival to the US - โ โ Non-precleared
Explain the responsibilities of a complaint resolutions official - โ โ Ensures regulations under 4 CRF Part 382, including exit seating for passengers with disabilities
What percent sure the Eastside battery be at the beginning of each flight? - โ โ 25%
A stolen eFAD or accessory will be replaced at no cost of the flight attendant one replace request is accompanied by a police report. - โ โ True
The IOM has ___ chapters, ___ Appendices, and ___ Attachments. - โ โ 10, 2, 8
Use of eFAD for personal use is allowed? - โ โ False
The policies and procedures contained in the IOM must be followed. When ___ Policy and/or procedures are more restrictive than ___ Guidance, ___ Policy and procedures prevail. - โ โ Company, regulatory, company
In regards to SkyWest Airlines what is the importance of St. George Utah? - โ โ SkyWest Airlines is manage and controlled from it's base in St. George Utah
Chain of command 1-
FWD FA
PIC
AFT FA
FO - โ โ 3, 1,4,
A. CRJ 200 ( Duty Station) - โ โ FA station/galley area
B. CRJ 700 FWD FA ( Duty Station) - โ โ FWD FA Station/galley area
C. CRJ 700 ( Duty Station) - โ โ FWD FA Station/galley area
CRM is the utilization of all available ,,___, and _____ to achieve safe and efficient flight operations - โ โ Resources, information, equipment, people
What must be discussed during FA briefing? - โ โ Potential safety threats
What must be discussed during FA briefing? - โ โ Atmosphere
What must be discussed during FA briefing? - โ โ Delegation
What must be discussed during FA briefing? - โ โ IOQR
What must be discussed during FA briefing? - โ โ EFAD
What must be discussed during FA briefing? - โ โ New or changed policies and/or procedures
What must be discussed during FA briefing? - โ โ Service procedure and guidance
Both FAs are held _____ responsible to ensure that all policies, procedures, and regulations are covered. - โ โ equally
The purpose of the briefing is to open the lines of ______ between both FAs, reiterate safety information, and provide coordination between FAs. - โ โ Communication
The purpose of the briefing is to open the lines of communication between both FAs, reiterate _____ information, and provide coordination between FAs. - โ โ Safety
Flight attendants must not _____ out of a wheelchair or seat. - โ โ Attempt to lift a passenger
Allow the CSA or contact vendor to assist, as they are ______ to lift passengers. - โ โ Properly trained
Flight attendants assist passengers with disabilities with _____ and______. - โ โ Seat location, storage of carry-on/personal items
Passengers with disabilities are _________ to deplane until all other passengers have deplaned - โ โ Not required to wait
The FA may suggest to the passenger with a disability to _________ until the CSA arrives to assist them. - โ โ Remain onboard
A CSA or contract vendor assist the passenger with_________. - โ โ Wheelchairs, air chairs, etc.
The flight attendant must conduct an individual briefing with which passengers? - โ โ Deaf/hearing impaired
The flight attendant must conduct an individual briefing with which passengers? - โ โ Blind/visually impaired
The flight attendant must conduct an individual briefing with which passengers? - โ โ UMNRs
The flight attendant must conduct an individual briefing with which passengers? - โ โ COJ occupant
The flight attendant must conduct an individual briefing with which passengers? - โ โ Non-ambulatory passengers
The flight attendant must conduct an individual briefing with which passengers? - โ โ Non-English-speaking passengers
The flight attendant must conduct an individual briefing with which passengers? - โ โ Passengers using a POC
Approved POC's may be used during all phases of flight including boarding, surface movement, take off, and landing - โ โ True
How many POC's may be carried on board the aircraft at one time? - โ โ No Limit
When a flight attendant determines a passenger is unacceptable for carriage, they must contact the ____, provide information regarding the situation, and request a ,, or supervisor for _____, and a supervisor for____, The situation is discussed_____ and _____ of all passengers. - โ โ PIC, CRO, GSC, security issues, all other situations, discreetly, out of hearing distance
Examples of communicable diseases - โ โ Chickenpox,Diphtheria, ebola, influenza, measles, MERS, SARS, tuberculosis, typhoid
After an individual brief, it is not necessary to ask the passenger if they have any questions - โ โ False
what items must be covered when individually briefing a blind/visually impaired passenger? - โ โ Seatbelts, exit location, oxygen mask, a passenger will be assigned to them by a FA in the event of an emergency, additional information
Still or secure the emergency exit door so that it will __________ use of the exit - โ โ Not impede
