Download Flight Attendant Interview Questions With 100% Correct Answers and more Exams Aviation in PDF only on Docsity!
Flight Attendant Interview Questions
What do you do if you lack inventory to serve everyone on the flight, but getting the inventory will cause a delay? - ✔ ✔ As a flight attendant one of my goals is to ensure that the flight I am working goes smoothly and in a timely manner. If I lack inventory to serve everyone one on my flight and getting that inventory will cause a delay, my first action would be to take full responsibility for the lack and apologize to my passengers for not having enough inventory for everyone. After apologizing I would advise the passengers that obtaining the inventory will cause a delay in our flight and possible delays in everyone's schedule... So because of that, will not be able to obtain that inventory. Lastly I would apologize for any inconveniences.
What do you do if two passengers are arguing while you also need to get items from the front of the plane? - ✔ ✔ My job as a flight attendant is to ensure that the flight that I am working goes and smoothly and safely as possible. If I hear two passengers arguing on a flight, even if I have other obligations such as getting items from the front of the plane, my first action would be to try and resolve the issue with my arguing passengers. I would go to the two passengers and listen to them both express their issue.. I would then do everything that I can to satisfy their needs. After resolving the issue, I would then continue on to getting those needed items from the front of the plane.
What was your greatest achievement at your job? - ✔ ✔ I strive to be the best worker I can possibly be with any job that I have. The greatest achievement I have received at a job happened when I was working as a customer service representative at an insurance company.
I was new to the job and was one month out of training at the time when I received an award for being the first trainee from my training class to be released from needing management supervision with my calls and with our clients. It was and honor and I will never forget how great that accomplishment felt.
You hear two coworkers gossiping about another coworker on the plane. You are pretty sure passengers can hear what they are saying. What do you do? - ✔ ✔ I am a genuinely respectful person. I show respect to everyone I come in contact with including my coworkers as well as my customers. If I were to over hear two coworkers gossiping about a fellow coworker on the plane, I would go to my coworkers and advise them that they are speaking loud enough for our passengers to over hear their conversation. I would then remind them that every person on our flight deserves respect and hope that they find it in their hearts to discontinue their conversation or take it to a private area of the plane.
You see a coworker taking items for the plane inventory. You are the only one who sees them doing this. What do you do in this situation? - ✔ ✔ I pride myself on being a genuinely honest person. If I were to see a coworker taking items from the plane's inventory, my first action would be to go to my supervisor and advise my supervisor of what I saw. I would then leave it up to my supervisor to take further action.
Why Delta? - ✔ ✔ Delta's values of honest, integrity, respect, perseverance and servant leadership are a perfect fit for me. I strive to be a part of a dignified company such as Delta. I know that I would be a valuable addition to the company as well as a perfect example of it's values.
and payment needed in order for reinstatement. I took it upon myself to personally fax over the needed paperwork to the insurance company and personally made the insurance payment from the homeowner's escrow account to ensure reinstatement. The homeowner and I was then advised that her insurance was reinstated and the damages to her roof could be fixed. Two weeks later I received a call back from the client and she advised me that her roof was fixed and thanked me for all I had done to assist her.
Tell us about a time when you had to work with someone with a difficult personality. What made this person difficult and how did you handle it? What were the results? - ✔ ✔ Having been in customer service for over 6 years, I have come in contact with coworkers with many different personalities. For instance, while working as a sales associate for Old Navy, I had an assistant manager who was not very personable. She had received many complaints from other associates about the way in which she communicated with them. I had been the receiver of such communication a few time myself. Instead of continuing to ignore such improper communication, I decided to ask the assistant manager if we could sit down and talk about our communication issues so that we could have a more pleasant work environment. I advised my assistant manager of the way our previous conversations made me feel and to my surprise, the assistant manager was unaware of any problems in the way she communicated with others. The assistant manager then apologized to me for any misunderstandings that we had and our work environment was much more pleasant from then on.
Give us an example of a choice you made to go above and beyond what was needed to satisfy a customer. What was the situation? What actions did you take and what were the results?
OR question could be stated as follows:
"Describe a time when you displayed a high level of effort and commitment towards performing your work. What was the situation? What did you do and what was the outcome? " - ✔ ✔ I try my best to do everything in my power to ensure the satisfaction of a customer. For example, while working as a Customer Service Representative at a specialty property company, I received a call from a homeowner who had very little knowledge of the technicalities of her problem. She had been transferred from department to department and she did not know exactly who she needed to speak to in order to resolve her issue. When I received the call, I first listened to the homeowner fully explain what her problem was. After listening to her issue, I was aware that once again, she had reached the wrong department. When I advised the homeowner of this, she began to get very emotional. I consoled the homeowner and advised her that I would personally get her to the right department, explain her situation to the associate myself, and stay on the line with her until her problem was resolved... And I did just that. Once I reached the correct department, I explain the homeowner's issue and her problem was resolved within minutes. The homeowner thanked me and advised me that I "saved the day".
go to my manager the next day and advise him of what I saw. My manager thanked me for my honesty and decided to investigate any food items missing from our weekly inventory. Unfortunately, my coworker was later released from the company after the investigation was completed.
Describe a time when you had to adapt your work behavior in response to new information or changing conditions. What was the situation? What actions did you take and what were the results? - ✔ ✔ I am an extremely flexible worker. I have had many experiences where I've had to adapt to new information and changing conditions. For example, as a substitute teacher I usually have very short notice of what classes I will be subbing for. I receive my class assignments the morning of and have 2 to 3 hours to report to my assigned class on time. These changes in scheduling are actually a piece of cake for me. I work around those changes and make adjustments as needed to ensure that I am always on time and prepared for work and I always succeed in doing so. I am always excited to meet the different students and fellow teachers every day.
