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FLIGHT ATTENDANT INTERVIEW EXAM
WITH CORRECT ACTUAL QUESTIONS AND
CORRECTLY WELL DEFINED ANSWERS
LATEST 2025 ALREADY GRADED A+
What is the role of a flight attendant? - ANSWERS-"The role of a flight attendant is to ensure the safety, security, and comfort of all passengers on board the flight. Safety is always the number one priority. Flight attendants also provide excellent customer service both before, during and after a flight whilst at the same time creating a positive and welcoming environment for all passengers."
what is your dream job - ANSWERS-My dream job will give me the opportunity to travel and discover new cultures and interesting people. This is the work that makes me excited to wake up every day, go to work, and constantly learn something new.
How would your friends or coworkers describe you? - ANSWERS-
how would you deal with an upset customer? - ANSWERS-i would listen and the customer vent, showing them that i am actively listening and hear them and
understand. i will show them i care and that i feel empathy for them. i won't put the blame on them.
try to solve the problem or direct the question to someone who will know how to solve, etc. when serving at joey barlow, if a tables food arrived cold or took too long and they were upset i would listen to them and empathize, let them know how we're going to take care of it and make sure management is aware.
how do i define excellent customer service? - ANSWERS-by being professional, calm, kind, understanding & empathetic.
by being knowledgeable in my field.
by being friendly and open to communication.
by going out of my way and above my job duties to help
where do you see yourself in five years? - ANSWERS-in five years I see myself as a flight attendant. enjoying my life and being happy. seeing the world and spending time with my partner on my off time, taking dance classes and meeting people and experience culture around the world
tell me about yourself - ANSWERS-my name is kaylin burns, i am 25 years old and I live in vancouver but grew up in northern alberta. i love communicating with people and getting to know them beneath the surface. i thrive when i have the opportunity to put a smile on peoples faces and can make their day better in any way possible. I currently work as a manager at a beauty salon and manage a team of amazing, hardworking and talented estheticians and receptionists. i love meeting new people, travelling, reading, taking baths and watching thriller series on netflix in my free time.
to handle emergency situations in a very calm manner. i thrive when i am put in those type of environments and am able to multtask many different things at once.
why are there gaps in your resume? - ANSWERS-there are gaps in my resume as i had relocated and wanted to find the job best suited for me as i have high standards for the places i like to work. i need to feel as if my values greatly align with theirs.
what motivates you? - ANSWERS-making others happy and calm motivates me.
why should we hire you as a flight attendant? - ANSWERS-i have strong communications skills in both client and team relations
i have strong multitasking skills and i can work well under pressure
i pay attention to detail and i am very organized
im able to work independantly and within a team
i have strong leadership skills
i am professional, calm, level headed, friendly and warm, understanding and empathetic, and i work well under pressure and in emergency situations
why do you want to be a flight attendant? - ANSWERS-i want to be a flight attendant for many reasons.
the first is that i love everything that it involves. i love helping people in any way possible, i love meeting new people, i love working with others and am able to
work independantly, i love to grow and learn, i love to travel and i thrive in situations where i am under pressure.
I want to be a flight attendant because I am a people person at heart, I love to travel, I want a job that's not desk-bound, and above all, I will enjoy the level of responsibility that comes with the position.
I also want to be a flight attendant because I will get to experience different countries and cultures, and I will get to have a positive impact on people's lives by making their flight a memorable, safe, and enjoyable one
what have i done to go above and beyond for a customer? - ANSWERS-there was a client who came in and we were chatting while she was waiting for her appintment. i found out she was visiting family in vancouver and now lives on vancouver island. she was wearing a beautiful scarf and had taken it off at some point during her appointment and accidentally left it behind. she called and was very upset because this was given to her as a christmas present from her mom. i then sent it to her on vancouver island, free of charge. she was extremely happy and grateful.
why do i want to work for west jet? - ANSWERS-i want to work for west jet specifically because i have had the best and most top tier experiences with west jet. they are reliable, accomodating and the people are always extremely nice. they are my preferred way of flying and so to me it is an obvious choice.
what do you know about the role as a flight attendant? - ANSWERS-i know it involves being on yyour feet, dealing with the unexpectd and solution based skills while also remaining calm and friendly to the passsengers and keeping them safe and comfortable
Discretely explain to the passenger that they have had enough alcohol
Keep an eye on the passenger and make sure they are not a danger to themselves or others.
If the intoxicated passenger orders more alcohol, explain that you are unable to serve them. Do not give the passenger any more alcohol.
For passengers with pre-purchased duty-free alcohol from their airport, cabin crew may remove private supplies of alcohol for safe custody. (This must be returned when the passenger leaves the aircraft.)
If necessary, move the passenger away from other passengers.
If the passenger becomes disruptive or unruly, inform the Captain and consider airline specific measures. All commercial airlines have set procedures for dealing with disruptive passengers, and these often include verbal and written warnings signed by the Captain, alongside potential fines.
how would you handle a passenger who demands to land immediately? - ANSWERS-"First I would try to find out why the passenger is panicking. I would ask them what is wrong and make it clear that I was listening to them. If their reason was serious I would contact the flight crew. However, if their reason could not justify an emergency landing, I would look for ways to make the passenger more comfortable."
how would you deal with customers arguing about seat arrangements? - ANSWERS-"If two passengers were arguing about their seats, I would check to see what their reservations were and then ask them both what the problem was. If it was an issue about them sitting next to each other and we had open seats, I might offer to move one of them. If not, I would ask them both what I could do to help clear their difficulties."
what is a work challenge that you've faced and how did you overcome it? - ANSWERS-a challenge that i most recently had was with an employee of mine on my team that was not following protocol. this was impacting other employees' ability to effeciently do their job. this was a challenge for me because my leadership style is laidback and inspirational- so for this i needed to acquire a different and more direct leadership style in order to solve the issue. after having a conversation with the employee, the employee was extremely understanding once i explained why the protocol was in place and empathized with them
in your career so far, what is your biggest work achievement? - ANSWERS-my biggest achievement thus far is being asked to to step into a manager role after only 2 months of employment
why do you think your background makes you a good candidate for this position?
- ANSWERS-my background makes me a great candidate because it has set me up for all of the qualities a great flight attendant needs to have. i've had 10 plus years as a customer service professional across different industries in which every industry involved communicating with diffrent types of people.
what is something not on your resume? - ANSWERS-somethign that is not on my resume is that i taught dance to young children for two years, which i thoroughly enjoyed. i provided weekly instructions for technical and creative lessons. i created routines for the end of the year dance recitals, liaised with the parents, solved problems between classmates and made sure every child was both benefiting and having fun.
what will you do to deliver a great guest experience? - ANSWERS-what i will do to deliver great guest experience is the promise to myself and to guests is that everyday i challenge myself to be the best version of myself. being calm, patient,
if you had a passenger that couldn't keep calm due to flight anxiety, how would you calm them down? - ANSWERS-
describe a situation where you demonstrated intiative and and took action without waiting for direction. what was the outcome? - ANSWERS-
how would you handle a situation where one passenger complained about the passenger in front of him reclining his seat? - ANSWERS-
what would you do if you saw one of your colleagues being rude to a passenger? - ANSWERS-
you notice two passengers getting into a heated argument about one not being able to stretch his legs because his seat is lowered. how would you handle this? - ANSWERS-
where would you like this career to take you? - ANSWERS-"To be honest, I plan on being a flight attendant for as long as I'm physically able. I really love to serve people and turn a negative into a positive. I can picture myself doing this for at least the next 5-8 years, and I haven't thought beyond that. I'll just see where my customer service and hospitality skills can take me and keep an eye on internal promotions and transfers."
Have you ever been on a team where someone was not pulling their own weight? How did you handle it? - ANSWERS-"I always try to set a good example for
everyone because I think a team works best when everyone is giving it their fullest effort. If that were to happen to me, I'd try to get to know that person to understand why they're not motivated to try their best. There's usually a fair reason. If it's affecting the entire team, I'll bring to to the supervisor's attention."
Give me an example of a time that you went above and beyond the call of duty at work. - ANSWERS-"There was a passenger who was upset during the flight because he was flying to his mother's funeral. He couldn't stop sobbing. It was a 20 hour flight, so I invited him to stay with the crew and I in the galley whenever possible, and I also referred him to a grief counselor He was very thankful and told me that he'd never fly on another airline but mine."
How would you handle a passenger who is behaving aggressively or disrespectfully? - ANSWERS-I would remain calm and professional at all times. I would use active listening and empathy to understand the passenger's concerns and try to address them in a polite and respectful manner. If the situation escalated, I would inform the captain and follow the airline's procedures for handling unruly passengers.
Can you describe a time when you had to work under pressure? - ANSWERS-One example was during a flight when a passenger had a medical emergency. I quickly assessed the situation, informed the captain, and followed the airline's emergency procedures. I also collaborated with the other flight attendants to assist the passenger and provide first aid until we landed and the medical professionals arrived. I remained calm and focused throughout the situation, ensuring the safety of all passengers on board.
How would you handle a situation where a passenger requested a special accommodation or meal? - ANSWERS-I would make sure to understand the
How would you deal with a passenger who is exhibiting signs of illness or distress?
- ANSWERS-I would follow the airline's emergency procedures in such cases. I would first assess the passenger's condition and provide any necessary first aid. I would then inform the captain and the medical professionals on board. I would also follow the necessary protocols in terms of isolating the passenger and protecting the well-being of other passengers and crew members.
How would you ensure the safety and security of the passengers and the aircraft?
- ANSWERS-I would always follow the airline's safety and security procedures, including conducting pre-flight safety checks, properly securing the cabin and galley, and responding to any emergency situations. I would also remain vigilant and alert for any suspicious behaviour or activity on board and report it to the captain immediately.
How would you handle a language barrier with a passenger? - ANSWERS-I would do my best to communicate with the passenger using simple language and gestures. I would also use translation apps or seek the help of a colleague who speaks the passenger's language. If necessary, I would also inform the captain and follow the airline's procedures for handling language barriers.
A passenger on board a flight is refusing to follow the rules how would you handle this situation? - ANSWERS-"I would handle this situation by following my training and the rules and procedures of the airline. I would remain calm, polite and professional whilst communicating with the passenger. I would use active listening skills and show empathy and understanding if necessary.
I would ask the passenger questions to establish the reasons why they were not prepared to follow the rules, and then explain why they were needed for their own safety, and the safety of other passengers and aircrew. By being resilient,
confident, and professionally assertive, I believe I would be able to de-escalate the problem and persuade the passenger to follow the rules of the airline."
What are the most important skills and qualities needed to be a great flight attendant? - ANSWERS-"you need numerous skills and qualities to excel in the role of a flight attendant. You need to be safety focused and be able to follow strict rules and procedures as a priority. Afterall, the role of a flight attendant is to ensure the safety and comfort of the passengers;
You must possess outstanding customer service skills because the airline is dependent on passengers flying with them time and time again in the future. If the customer service is poor the passenger will use a different airline.
You must have excellent communication and interpersonal skills be a good listener, be able to de-escalate conflict, and quickly overcome issues with co- workers if they ever occur. other important skills and qualities of a flight attendant include being flexible and adaptable, having a positive and cheery nature, being good with numbers, and being able to work at PACE whilst multi- tasking."
tell me about yourself - ANSWERS-my name is kaylin burns, i am 25 years old and I live in vancouver but grew up in northern alberta. i love communicating with people and getting to know them beneath the surface. i thrive when i have the opportunity to put a smile on peoples faces and can make their day better in any way possible. I currently work as a manager at a beauty salon and manage a team of amazing, hardworking and talented estheticians and receptionists. i love
how do i define excellent customer service? - ANSWERS-by being professional, calm, kind, understanding & empathetic.
by being knowledgeable in my field.
by being friendly and open to communication.
by going out of my way and above my job duties to help
where do you see yourself in five years? - ANSWERS-in five years I see myself as a flight attendant. enjoying my life and being happy. seeing the world and spending time with my partner on my off time, taking dance classes and meeting people and experience culture around the world
why did you leave your last job? - ANSWERS-I was looking for an opportunity to grow. I had felt I had succeeded and learned as much as i could in that position, and it was time to take on a challenge with more duties.
why should you hire me? - ANSWERS-you should hire me because I not only have 12 years of experience as a customer service professional, but because i thoroughly and genuinely love connecting with opeople and caring for others. i have strong communication skills and i can connect with anyone in the most genuine way. i love meeting new people and being a part of their day- by making it better and helping in any way possible. i can speak clearly consisley and with the highest level of professionalism. i work very well under pressure and am able to handle emergency situations in a very calm manner. i thrive when i am put in those type of environments and am able to multtask many different things at once.
why are there gaps in your resume? - ANSWERS-there are gaps in my resume as i had relocated and wanted to find the job best suited for me as i have high standards for the places i like to work. i need to feel as if my values greatly align with theirs.
what motivates you? - ANSWERS-making others happy and calm motivates me.
why should we hire you as a flight attendant? - ANSWERS-i have strong communications skills in both client and team relations
i have strong multitasking skills and i can work well under pressure
i pay attention to detail and i am very organized
im able to work independantly and within a team
i have strong leadership skills
i am professional, calm, level headed, friendly and warm, understanding and empathetic, and i work well under pressure and in emergency situations
why do you want to be a flight attendant? - ANSWERS-i want to be a flight attendant for many reasons.
the first is that i love everything that it involves. i love helping people in any way possible, i love meeting new people, i love working with others and am able to work independantly, i love to grow and learn, i love to travel and i thrive in situations where i am under pressure.
I want to be a flight attendant because I am a people person at heart, I love to travel, I want a job that's not desk-bound, and above all, I will enjoy the level of responsibility that comes with the position.
blindsided and did not have the information to mentally prepare for the appointment. At the time she amde the complaint she was very adamant she would not come back. I empathized with her and let her know exactly how i understood, as i also have a low pain tolerance and for me I need to mentally prepare for those type of things. I explained that the consultation that she chose to forego was that preparation, and in the future we would do half the amount of a regular appointment for her- so she would not have to bare with as much pain during the appointment. She was very happy, appreciative, and booked back in for another laser appointment.
tell me about a time you had to deal with an emergency situation - ANSWERS-The power went out and all of the supplies were no longer usable. The clients that wre booked in needed to be rebooked. I contacted all of them and either rescheduled for the next day or set them up with an appointment at the location. I spoke to around 50 clients that day.
how would you handle a passenger who is intoxicated? - ANSWERS-Stay calm.
Don't argue with the intoxicated guest.
Don't embarrass the guest, especially in front of other people.
Invite the problem guest to an area away from other guests, where you can talk.
Deal with the situation in a calm, friendly way. ...
Listen and empathize with your guest.
Discretely explain to the passenger that they have had enough alcohol
Keep an eye on the passenger and make sure they are not a danger to themselves or others.
If the intoxicated passenger orders more alcohol, explain that you are unable to serve them. Do not give the passenger any more alcohol.
For passengers with pre-purchased duty-free alcohol from their airport, cabin crew may remove private supplies of alcohol for safe custody. (This must be returned when the passenger leaves the aircraft.)
If necessary, move the passenger away from other passengers.
If the passenger becomes disruptive or unruly, inform the Captain and consider airline specific measures. All commercial airlines have set procedures for dealing with disruptive passengers, and these often include verbal and written warnings signed by the Captain, alongside potential fines.
how would you handle a passenger who demands to land immediately? - ANSWERS-"First I would try to find out why the passenger is panicking. I would ask them what is wrong and make it clear that I was listening to them. If their reason was serious I would contact the flight crew. However, if their reason could not justify an emergency landing, I would look for ways to make the passenger more comfortable."
how would you deal with customers arguing about seat arrangements? - ANSWERS-"If two passengers were arguing about their seats, I would check to see what their reservations were and then ask them both what the problem was. If it was an issue about them sitting next to each other and we had open seats, I might offer to move one of them. If not, I would ask them both what I could do to help clear their difficulties."
what is a work challenge that you've faced and how did you overcome it? - ANSWERS-a challenge that i most recently had was with an employee of mine on my team that was not following protocol. this was impacting other employees'
