MG 342, Principles of Management
Spring 2007 Study Guide Final Exam, Chapters 13-18
Understand the basics of motivation and how you use the basics to motivate.
Using equity theory, understand how employees’ perceptions of fairness affect motivation.
Understand how managers motivate with reinforcement theory.
Understand the components of the goal-setting theory and how this theory motivates employees.
Understand the differences between managers and leaders.
Understand what makes a good leader through their leadership traits and leadership behaviors.
Understand the four leadership styles of the path-goal theory.
Understand how perceptions make it difficult for managers to achieve effective communication.
Understand the basic communication process.
Understand how managers can manage effective one-on-one communication.
Understand how managers can better manage organization-wide communication.
Understand the basic control process.
Understand the five different methods to achieve control in organizations.
Understand the balanced scorecard approach to control.
Understand what companies can do to control the customer perspective to customer defections.
Understand the characteristics and costs of useful information
Understand the strategic importance of information.
Understand the steps managers take to protect information.
Understand the importance of productivity and quality in the management of operations.
Understand the role of the service-profit chain in customer satisfaction and company profitability
Understand the various elements an organization must consider to properly manage inventory.
