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Final Exam | MGMT - Management, Quizzes of Business Management and Analysis

Class: MGMT - Management ; Subject: Management; University: Simpson College; Term: Forever 1989;

Typology: Quizzes

2012/2013

Uploaded on 11/21/2013

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TERM 1
Management
DEFINITION 1
the attainment of organizational goals in an effective and
efficient manner through planning, organizing, leading, and
controlling organizational resources.
TERM 2
Organization
DEFINITION 2
a social entity that is goal directed and deliberately
structured.
TERM 3
Efficiency
DEFINITION 3
the amount of resources - raw materials, money, and people
- used to produce a desired volume of output.
TERM 4
Effectiveness
DEFINITION 4
the degree to which the organization achieves a stated goal.
TERM 5
Performance
DEFINITION 5
the organization's ability to attain its goals by using
resources in an efficient and effective manner.
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Management

the attainment of organizational goals in an effective and efficient manner through planning, organizing, leading, and controlling organizational resources. TERM 2

Organization

DEFINITION 2 a social entity that is goal directed and deliberately structured. TERM 3

Efficiency

DEFINITION 3 the amount of resources - raw materials, money, and people

  • used to produce a desired volume of output. TERM 4

Effectiveness

DEFINITION 4 the degree to which the organization achieves a stated goal. TERM 5

Performance

DEFINITION 5 the organization's ability to attain its goals by using resources in an efficient and effective manner.

Role

set of expectations for one's behavior. TERM 7

Interim

Managers

DEFINITION 7 not affiliated with any particular organization but work on a project-by-project basis or provide expertise to an organization in a specific area. TERM 8

Customer Relationship Management

DEFINITION 8 system that uses information technology to keep in close touch with customers, collect and manage large amounts of customer data, and provide superior customer value. TERM 9

Outsourcing

DEFINITION 9 contracting out selected functions or activities to other organizations that can do the work more efficiently. TERM 10

Social Forces

DEFINITION 10 aspects of a society that guide and influence relationships among people, such as their values, needs, and standards of behavior.

Administrative Principles

a subfield of the classical perspective that focuses on the total organization rather than the individual worker and delineates the management functions of planning, organizing, commanding, coordinating, and controlling. TERM 17

Humanistic Perspective

DEFINITION 17 emphasizes understanding human behavior, needs, and attitudes in the workplace. TERM 18

Human Relations Movement

DEFINITION 18 stresses the satisfaction of employees' basic needs as the key to increased productivity. TERM 19

Hawthorne Studies

DEFINITION 19 important in shaping ideas concerning how managers should treat workers. TERM 20

Human Resources Perspective

DEFINITION 20 suggests jobs should be designed to meet people's higher- level needs by allowing employees to use their full potential.

Behavioral Sciences Approach

draws from psychology, sociology, and other social sciences to develop theories about human behavior and interaction in an organizational setting. TERM 22

Quantitative Perspective

DEFINITION 22 uses mathematics, statistical techniques, and computer technology to facilitate management decision making, particularly for complex problems. TERM 23

System

DEFINITION 23 set of interrelated parts that function as a whole to achieve a common purpose. TERM 24

Systems

Thinking

DEFINITION 24 looking not just at discrete parts of an organizational situation but also at the continually changing interactions among the parts. TERM 25

Subsystems

DEFINITION 25 parts of a system that depend on one another for their functioning.

Task

Environment

includes the sectors that conduct day-to-day transactions with the organization and directly influence its basic operations and performance. TERM 32

International Dimension

DEFINITION 32 represents events originating in foreign countries as well as opportunities for U.S. companies in other countries. TERM 33

Technological Dimension

DEFINITION 33 includes scientific and technological advances in society. TERM 34

Sociocultural Dimension

DEFINITION 34 includes demographic characteristics, norms, customs, and values of a population within which the organization operates. TERM 35

Legal-political Dimension

DEFINITION 35 includes government regulations at the local, state, and federal levels, as well as political activities designed to influence company behavior.

Pressure Groups

groups that work within the legal-political framework to influence companies to behave in socially responsible ways. TERM 37

Internal

Environment

DEFINITION 37 includes elements within the organization's boundaries such as employees, management, and corporate culture. TERM 38

Natural Dimension

DEFINITION 38 includes all elements that occur naturally on earth, including plants, animals, rocks, and natural resources such as air, water, and climate. TERM 39

Customers

DEFINITION 39 part of the task environment and include people and organizations that acquire goods or services from the organization. TERM 40

Competitors

DEFINITION 40 organizations within the same industry or type of business that compete for the same set of customers.

Symbol

an object, act, or event that conveys meaning to others. TERM 47

Story

DEFINITION 47 a narrative based on true events and is repeated frequently and shared among organizational employees. TERM 48

Hero

DEFINITION 48 a figure who exemplifies the deeds, character, and attributes of a strong culture. TERM 49

Slogan

DEFINITION 49 succinctly expresses a key corporate value. TERM 50

Ceremonies

DEFINITION 50 planned activities at special events, to reinforce company values.

Adaptability Culture

characterized by values that support the company's ability to interpret and translate signals from the environment into new behavior responses. TERM 52

Achievement Culture

DEFINITION 52 a results-oriented culture that values competitiveness, personal initiative, and achievement. TERM 53

Involvement Culture

DEFINITION 53 places high value on meeting the needs of employees and values cooperation and equality. TERM 54

Consistency Culture

DEFINITION 54 values and rewards a methodical, rational, orderly way of doing things. TERM 55

High-performance Culture

DEFINITION 55 when managers emphasize both values and business results.

Countertrade

the barter of products for other products rather than the sale of products for currency. TERM 62

International Management

DEFINITION 62 the management of business operations conducted in more than one country. TERM 63

Infrastructure

DEFINITION 63 a country's physical facilities such as highways, utilities, and airports that support economic activities. TERM 64

Political Risk

DEFINITION 64 a company's risk of loss of assets, earning power, or managerial control due to politically based events or actions by host governments. TERM 65

Political

Instability

DEFINITION 65 includes events such as riots, revolutions, or government upheavals that can affect the operations of an international company.

Power Distance

the degree to which people accept inequality TERM 67

Uncertainty Acoidance

DEFINITION 67 characterized by people's intolerance for uncertainty and ambiguity and the resulting support for beliefs that promise certainty and conformity. TERM 68

Individualism

DEFINITION 68 a preference for a loosely knit social framework in which individuals are expected to take care of themselves. TERM 69

Collectivism

DEFINITION 69 a preference for a tightly knit social framework in which individuals look after one another and organizations protect their members' interests. TERM 70

Masculinity

DEFINITION 70 a cultural preference for achievement, heroism, assertiveness, work centrality, and material success.

Ethnocentrism

the natural tendency among people to regard their own culture as superior to others. TERM 77

Cultural Intelligence (CQ)

DEFINITION 77 a person's ability to use reasoning and observation to interpret culturally unfamiliar situations and know how to respond appropriately. TERM 78

Culture Shock

DEFINITION 78 feelings of confusion, disorientation, and anxiety that result from being constantly confronted with unfamiliar cues about how to behave. TERM 79

Euro

DEFINITION 79 single European currency that has replaced the currencies of 16 EU member nations. TERM 80

Bottom of the Pyramid (BOP)

DEFINITION 80 concept that proposes that corporations can alleviate poverty and other social ills, as well as make significant profits, by selling to the world's poor.

Ethics

the code of moral principles and values that governs the behaviors of a person or group with respect to what is right or wrong. TERM 82

Ethical Dilemma

DEFINITION 82 a situation in which all alternative choices or behaviors have potentially negative consequences. Right and wrong cannot be clearly distinguished. TERM 83

Utilitarian Approach

DEFINITION 83 says the ethical choice is the one that produces the greatest good for the greatest number. TERM 84

Individualism Approach

DEFINITION 84 suggests that actions are ethical when they promote the individual's best long-term interests, because with everyone pursuing self-interest, the greater good is ultimately served. TERM 85

Moral Rights

Approach

DEFINITION 85 says that ethical decisions are those that best maintain the fundamental rights of the people affected by them.

Practical Approach

bases decisions on prevailing standards of the profession and the larger society, taking the interests of all stakeholders into account. TERM 92

Corporate Social Responsibility

DEFINITION 92 refers to the obligation of organizational managers to make choices and take actions that will enhance the welfare and interests of society as well as the organization. TERM 93

Stakeholder

DEFINITION 93 refers to any group within or outside the organization that has a stake in the organization's performance. TERM 94

Sustainability

DEFINITION 94 economic development that generates wealth and meets the needs of the current population while preserving the environment for the needs of future generations. TERM 95

Discretionary Responsibility

DEFINITION 95 purely voluntary and is guided by the organization's desire to make social contributions not mandated by economics, laws, or ethics.

Code of Ethics

a formal statement of the organization's values regarding ethics and social issues. TERM 97

Ethics Committee

DEFINITION 97 a group of executives charged with overseeing company ethics by ruling on questionable issues and disciplining violators. TERM 98

Chief Ethics Officer

DEFINITION 98 manager who oversees all aspects of ethics and legal compliance. TERM 99

Ethics

Training

DEFINITION 99 used to help employees deal with ethical questions and translate the values stated in a code of ethics into everyday behavior. TERM 100

Whistle-blowing

DEFINITION 100 the disclosure by employees of unethical, illegitimate, or illegal practices by the organizations.