Download Exam I: Basic INDOC for Flight Attendants - Questions and Answers and more Exams Business Administration in PDF only on Docsity!
EXAM I BASIC INDOC | Actual Exam
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The purpose of the IOM is to provide____ for the flight attendants to perform their _______ with a high degree of safety. - ✔✔Policies and procedures, duties and responsibilities Flight attendants must sync and download required manual revisions or bulletin to the company manuals app prior to starting their next trip assignment - ✔✔True What percent should the eFAD battery be at for the beginning of each duty period? - ✔✔80% What percent sure the Eastside battery be at the beginning of each flight? - ✔✔25% A stolen eFAD or accessory will be replaced at no cost of the flight attendant one replace request is accompanied by a police report. - ✔✔True The IOM has ___ chapters, ___ Appendices, and ___ Attachments. - ✔✔10, 2, 8 Use of eFAD for personal use is allowed? - ✔✔False The policies and procedures contained in the IOM must be followed. When ___ Policy and/or procedures are more restrictive than ___ Guidance, ___ Policy and procedures prevail. - ✔✔Company, regulatory, company In regards to SkyWest Airlines what is the importance of St. George Utah? - ✔✔SkyWest Airlines is manage and controlled from it's base in St. George Utah Chain of command 1- 4 FWD FA
PIC
AFT FA
FO - ✔✔3, 1,4,
A. CRJ 200 ( Duty Station) - ✔✔FA station/galley area B. CRJ 700 FWD FA ( Duty Station) - ✔✔FWD FA Station/galley area C. CRJ 700 ( Duty Station) - ✔✔FWD FA Station/galley area CRM is the utilization of all available ,,___, and _____ to achieve safe and efficient flight operations - ✔✔Resources, information, equipment, people What must be discussed during FA briefing? - ✔✔Potential safety threats What must be discussed during FA briefing? - ✔✔Atmosphere What must be discussed during FA briefing? - ✔✔Delegation What must be discussed during FA briefing? - ✔✔IOQR What must be discussed during FA briefing? - ✔✔EFAD What must be discussed during FA briefing? - ✔✔New or changed policies and/or procedures What must be discussed during FA briefing? - ✔✔Service procedure and guidance Both FAs are held _____ responsible to ensure that all policies, procedures, and regulations are covered.
Flight attendants must not _____ out of a wheelchair or seat. - ✔✔Attempt to lift a passenger Allow the CSA or contact vendor to assist, as they are ______ to lift passengers. - ✔✔Properly trained Flight attendants assist passengers with disabilities with _____ and______. - ✔✔Seat location, storage of carry-on/personal items Passengers with disabilities are _________ to deplane until all other passengers have deplaned - ✔✔Not required to wait The FA may suggest to the passenger with a disability to _________ until the CSA arrives to assist them. - ✔✔Remain onboard A CSA or contract vendor assist the passenger with_________. - ✔✔Wheelchairs, air chairs, etc. The flight attendant must conduct an individual briefing with which passengers? - ✔✔Deaf/hearing impaired The flight attendant must conduct an individual briefing with which passengers? - ✔✔Blind/visually impaired The flight attendant must conduct an individual briefing with which passengers? - ✔✔UMNRs The flight attendant must conduct an individual briefing with which passengers? - ✔✔COJ occupant The flight attendant must conduct an individual briefing with which passengers? - ✔✔Non-ambulatory passengers The flight attendant must conduct an individual briefing with which passengers? - ✔✔Non-English- speaking passengers
The flight attendant must conduct an individual briefing with which passengers? - ✔✔Passengers using a POC Approved POC's may be used during all phases of flight including boarding, surface movement, take off, and landing - ✔✔True How many POC's may be carried on board the aircraft at one time? - ✔✔No Limit When a flight attendant determines a passenger is unacceptable for carriage, they must contact the ____, provide information regarding the situation, and request a ,, or supervisor for _____, and a supervisor for____, The situation is discussed_____ and _____ of all passengers. - ✔✔PIC, CRO, GSC, security issues, all other situations, discreetly, out of hearing distance Examples of communicable diseases - ✔✔Chickenpox,Diphtheria, ebola, influenza, measles, MERS, SARS, tuberculosis, typhoid After an individual brief, it is not necessary to ask the passenger if they have any questions - ✔✔False what items must be covered when individually briefing a blind/visually impaired passenger? - ✔✔Seatbelts, exit location, oxygen mask, a passenger will be assigned to them by a FA in the event of an emergency, additional information Define GSC - ✔✔An employee of an airline who is designed to interface with crewmembers, law- enforcement officers, and others in matters of security. Define CRO - ✔✔An official airline employee trained for the purpose of implementation of the ACAA. Has the authority to resolve disability related complaints on behalf of the air carrier In compliance with the ACAA, SkyWest prohibits - ✔✔discrimination, special services, denial of air transportation, limiting the number of qualified passengers, the use of adverse actions against the individuals with disabilities
Prior to arrival and international locations, what must be locked in the service carts/atlas containers with a seal - ✔✔Liquor What are required for all US citizen crossing a border between the US and international cities? - ✔✔Passport or passport replacing documents The federal inspection service area at any airport which accommodate international air commerce design for processing passengers, crew, their baggage, and affects arriving and departing from foreign countries, as well as the aircraft deplaning and ramp area and other restricted area designed by the Port Director - ✔✔Customs Security area A place where persons and merchandise are allowed to pass into and out of a country and Where CBP officer is our station to inspect and appraise imported goods and credentials - ✔✔Port of entry The clearing of US customs and immigration at an international destination prior to departure to the US from the international destinations - ✔✔Precleared The federal law enforcement agency of the US department of homeland security charged with regulating and facilitating international trade, collecting import duties, and enforcing US regulations, including trade, drug and immigration laws. - ✔✔Customs and border protection A flight originating from a US city and then diverting to an international city; or a flight originating from an international city and diverting to a US city; or a flight that originates in a international city and diverse to another international city - ✔✔International flight diversion The clearing of US customs and immigration upon arrival to the US - ✔✔Non-precleared Explain the responsibilities of a complaint resolutions official - ✔✔Ensures regulations under 4 CRF Part 382, including exit seating for passengers with disabilities Strategically located airport or city where a carriers major facilities and operations are housed, and where most of it scheduled flight originate from or terminate at. - ✔✔Hub
A case, pouch, or envelope that's used to transfer all required customs, immigration, and aircraft Documents for passengers and crew members - ✔✔International documents kit _____ The emergency exit - ✔✔Locate Recognize the ____ opening mechanisms - ✔✔Emergency exit ______ The instructions for operating the ______ - ✔✔Comprehend, emergency exit Operate the _____ exit - ✔✔Emergency Assess whether ______ The emergency exit will increase the _____ To which passengers may be exposed
- ✔✔Opening, hazards Follow _____ and _____ given by crewmembers - ✔✔Oral directions, hand signals Still or secure the emergency exit door so that it will __________ use of the exit - ✔✔Not impede ___________ the conditions of the lifeline - ✔✔Locate and assess __________ through the emergency exit - ✔✔Pass expeditiously Assess, select, and follow a ______ from the emergency exit. - ✔✔Safe path way What is 1 of the 2 questions must you verbally ask and get a clear yes or no answer from each passenger seated in the exit row to determine whether they are capable of occupying an exit seat? - ✔✔Have you review the passenger safety card?
Flight attendants are required to be on the aircraft _____ prior to schedule departure for all aircraft types - ✔✔35 minutes Report time ( Domestic ) - ✔✔45 minutes Report time ( International ) - ✔✔60 minutes What does the enhance protection of airline passenger rule ( 14 CFR Part 259) do? - ✔✔The rules prohibit a US airline from permitting and aircraft to remain on the tarmac for more than three hours domestic/4 hours international without deplaning passengers for all flights An off duty pilot is allowed to occupy the flight attendant jumpseat - ✔✔False Who assigns the entry signal for the crew briefing? - ✔✔PIC and FAs During a preflight inspection and/or in-flight duties, any item discovered In operative or in need of repair the flight attendant immediately notifies - ✔✔PIC The _____ of an aircraft is directly responsible for and is the final authority as to the safe operation of the aircraft - ✔✔PIC When a TSA regulation is broken, the flight attendant must submit an ____. - ✔✔IOR When the irregularity involves a passenger violation of a FAR, the flight attendant must submit an ___. SW conducts an internal investigation of the incident and forwards reports to SW CMO (FAA) for investigation. - ✔✔IOR From where do you obtain a crew tag for your baggage? - ✔✔In flight or flight operations and ministration office of any domicile
Crew baggage towed in the cabin must be secured in a proof storage location at all time so that it does not shift or become hazard during surface movement, takeoff, landing, or emergency landing conditions
