ComS 100A Exam #2 Review Sheet
Exam covers chapters 6, 8-10, 12, video shown in class, guest lectures, & class notes
Exam is 37 multiple choice & matching questions (5 points each), 13 true/false items (3
points each). Total is 224 points…everyone will be given 1 point since the exam is worth 1
point less than stated on the syllabus ☺
Technically, anything covered in the material listed above is fair game for the exam, but the
following topics/concepts might be especially relevant in your studying.
Chapter 6
Definition of conflict; what counts as conflict?
Types of conflict styles—know basics of each and be able to distinguish
Rules for principled negotiation
Process of active listening in conflict resolution
Relationship between basic human needs and conflict resolution
TRIP model of conflict goals
Chapter 8
Bases of human attraction: proximity & similarity…know basics of each
Reciprocity
Confirming and disconfirming communication, know basics and examples
Characteristics of supportive vs. defensive communication climates
Content of Dr. Gale’s lecture
Knapp’s staircase model of relationships, know stages
4 phases of dissolving personal relationships
Chapter 9
Norms
Relational dialectics
Self disclosure, key characteristics
Johari window
Dyadic effect
Intimacy in various relationships
Nonassertive/assertive/aggressive communication characteristics
Chapter 10
Definition of culture, intercultural communication, international communication
3 approaches to studying culture, know basics of each
Diaspora
Co-culture
Individualism/collectivism
High context/low context
High uncertainty avoidance/low uncertainty avoidance
High power distance/low power distance
Masculine/feminine cultures
Content of Professor Carney’s lecture
Beliefs and values across cultures
Ethnocentrism, stereotyping, group polarization
