Enterprise Systems - Management Information Systems - Lecture Slides, Slides of Management Information Systems

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Enterprise Systems

Q1. How do information systems vary by scope? Q2. When are information silos a problem? Q3. How do enterprise information systems eliminate silos? Q4. How do CRM, ERP, SCM and EAI support enterprise systems? Q5. What are the challenges when implementing new enterprise systems? How does the knowledge in this chapter help Fox Lake and you? Study Questions

Q2: When Are Information Silos a Problem? Data isolated in separated information systems Created over time as personal and workgroup support applications implemented Silos duplicate data and become serious problems as organizations grow An information silo is a management system incapable of reciprocal operation with other, related management systems.

Fox Lake Country Club Departmental Goals and Silos

Q3: How Do Enterprise Information Systems Eliminate Silos? Fox Lake Country Club Enterprise Reservation System

What Are Common Departmental Applications?

An Enterprise System for Patient Discharge

Problems of Silos Created in Isolation

Enterprise systems enabled creation of stronger, faster, more effective linkages among value chains BPR is difficult, slow, and exceedingly expensive Systems analysts need to interview key personnel throughout organization to determine how best to use new technology BPR requires high-level and expensive skills and considerable time Business Process Reengineering (BPR) (cont’d)

Q4: How Do CRM, ERP, SCM and EAI Support Enterprise Systems? Help organizations fundamentally rethink how they do work to dramatically improve customer service, cut operational costs, and become world-class competitors Complex, in-house developed applications became too costly to build and maintain Enterprise Application Integration (EAI)

PeopleSoft—licensed payroll and limited capability HRM systems, administration to large orgs. Siebel—licensed sales lead tracking and management system (acquired by Oracle) SAP—licensed enterprise resource management for midsize and large organizations in all industries and sectors (Oracle, SAGE, Microsoft) Vendors sales lead : the identification of a person or entity that has the interest and authority to purchase a product or service.

A suite of applications, a database, and a set of inherent processes for managing all interactions with a customer, from lead generation to customer service (Vendors: SAP, Oracle, Salesforce.com, Microsoft) Customer Relationship Management (CRM) Customer-centric ability lead generation: to generate consumer interest or inquiry into products or services of a business

Major Components of a CRM Application

Enterprise Resource Planning (ERP) Suite of applications, database, and set of inherent processes for consolidating business operations into single, consistent, computing platform