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EGCC BUS209 Customer Service
Module Quiz Building Customer
Relationships Exam 2025 Edition
1. A good customer service worker may sometimes recommend a
competitor's service or product. - ✅true
2. It is more valuable to the business to know your competition
than to know your individual customers. - ✅false
3. Which of the following actions most closely demonstrates
empathy to your customer? - ✅telling them that you feel bad
with them
4. Customers are more interested in the technical aspects of a
product than how it is going to improve their lives. - ✅false
5. A company is most likely to be judged by the customer based
on . - ✅the person that they are interacting with
6. Customer retention is usually the result of great customer
service from every member on a company's team. - ✅true
7. Knowing your competition is a valuable customer service tactic.
- ✅true
