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Post-Lesson Assessment Effective health care teams have several important characteristics, including: (A) The ability to rehearse procedures together, like a choir or a sports team. (B) Stable membership; that is, they have the same people on the team from day-to-day. (C) Effective communication techniques. (D) The ability to achieve good results without strong communication. ✔✔(C) Effective communication techniques. Which of the following is likely to be the most immediate result of building an effective health care team? (A) Less costly health care (B) Safer care (C) Fewer delays in care (D) Elimination of waste in the system ✔✔(B) Safer care
PS 104: Teamwork and Communication
in a Culture of Safety with Actual
Questions and Answers (latest update
2025) Rated A+
As a nurse practitioner in a small, rural urgent care clinic, you believe that your clinic team works well together. Which of the following facts would best support your belief? (A) Not a single complaint about unprofessional behavior has been filed by clinic members over the past year. (B) The providers work in rotating shifts and rarely need to transmit information from one shift to the next. (C) The team routinely takes a moment to discuss the plan and voice concerns before doing a procedure. (D) All of the above. ✔✔(C) The team routinely takes a moment to discuss the plan and voice concerns before doing a procedure. One reason it's critical for caregivers to improve their teams' effectiveness is: (A) Effective teams reduce the risk of errors by providing a "safety net" for individual caregivers. (B) Effective teams limit the number of caregivers patients have to speak with, reducing confusion among patients and families. (C) Teams rely less on technology and more on human capabilities, thus leading to better care. (D) All of the above ✔✔(A) Effective teams reduce the risk of errors by providing a "safety net" for individual caregivers.
(A) So that the pharmacist will think well of you when completing your evaluation at the end of the rotation (B) So that you can make your knowledge and eye for details apparent (C) So that the patient does not experience an adverse event (D) So that the pharmacist gets some extra training ✔✔(C) So that the patient does not experience an adverse event You decide to speak with the pharmacist while he is filling the order. What would be the most appropriate thing to say? (A) "Did you check the bottle from which you're dispensing that medication?" (B) "I am concerned there is a safety issue here." (C) "What are you doing? Can I help?" (D) "Stop filling that prescription right now or I will be forced to call the manager." ✔✔(B) "I am concerned there is a safety issue here." After you speak up, which of the following responses by the pharmacist would best indicate that this pharmacy has a culture of safety? (A) "Thanks! I'll tell your supervisor that you helped me today." (B) "If you know what's good for you, you won't tell anyone about this."
(C) "Thanks! But in the future, please correct me in private, when others aren't around." (D) "Thanks! I appreciate that. But don't ever say something like that to the other pharmacist here. He's got quite a temper." ✔✔(A) "Thanks! I'll tell your supervisor that you helped me today." What is a culture of safety? (A) A place where errors never happen (B) A place where errors are always caught (C) A place where all staff can talk freely about safety problems without fear (D) A place where all staff feel comfortable reporting errors only if they're guaranteed anonymity ✔✔(C) A place where all staff can talk freely about safety problems without fear What is "SBAR"? (A) A system for delivering information (B) A system for identifying areas for improvement (C) A system for confirming receipt of information (D) A system for assessing patient values ✔✔(A) A system for delivering information
(B) Ask administrators to launch an investigation immediately to find out who was responsible for this adverse event (C) Add this medication to the patient's allergy list (D) Conduct a debriefing ✔✔(D) Conduct a debriefing The unit leaders are trying to figure out what changes they should make to prevent this treatment delay from happening again. Given what you know about the incident, what change would you recommend? (A) Implement mandatory debriefings after the team works together on a patient. (B) Fire the physician who failed to respond in a timely way. (C) Stop using nursing assistants in the ICU. (D) Implement the use of critical language in the ICU. ✔✔(D) Implement the use of critical language in the ICU. Effective team leaders: (A) Have multiple degrees. (B) Are usually physicians. (C) Seek input from all members of the team.
(D) Know the correct answer in any given situation ✔✔(C) Seek input from all members of the team.
