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QUESTION How is trust established between an Epic client and the Epic operational database environment? Answer: You define a fixed key on the client, usually in some type of environment file, and import it into Epic operational database environments. QUESTION What documents should you reference prior to building a new Epic client? Answer: - Epic 2018+ Target Platform Roadmap - Relevant Build Checklist - Relevant Setup and Support Guides - Also reach out to your Client Systems representatives to discuss your plans. QUESTION If you were to update an Epic client before a given Epic environment, would the client be able to connect to this older environment? Answer: Possibly. If the update to the client introduced new client-to-server dependencies; then no, the client would not be able to connect. If the update to the client did not introduce new client-toserver dependencies; then yes, the client would be able to connect. QUESTION What version does 85.0.47 represent?
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How is trust established between an Epic client and the Epic operational database environment? Answer: You define a fixed key on the client, usually in some type of environment file, and import it into Epic operational database environments.
What documents should you reference prior to building a new Epic client? Answer:
If you were to update an Epic client before a given Epic environment, would the client be able to connect to this older environment? Answer: Possibly. If the update to the client introduced new client-to-server dependencies; then no, the client would not be able to connect. If the update to the client did not introduce new client-to- server dependencies; then yes, the client would be able to connect.
What version does 85.0.47 represent?
Answer: The digits before the first decimal represent the release, in this case August 2018. The digit after the first decimal and before the second decimal represents the Interim Update, in this case there is no IU as August 2018 has no IUs. The digits after the second decimal represent the package, in this case package number 47. A package is a collection of Special Updates.
Which of the following is always true about dependencies? Choose one. Answer: A. [Incorrect] A newer client will ALWAYS have unmet dependencies on the server. B. [Incorrect] A newer server will ALWAYS have unmet dependencies on the client. C. [Correct] A newer client will SOMETIMES have unmet dependencies on the server. D. [Incorrect] A newer server will SOMETIMES have unmet dependencies on the client
Sherlock Answer: A tool can help you track the status of an investigation and share information between all teams involved?
Answer:
Who am I? Answer: You must identify a Workstation Record, or LWS record, for a connection to be successful. This LWS record can be specific to the machine establishing the connection, a generic LWS, or a record shared by several connections depending on the type of client. ECSAs define a Client or Workstation ID to identify which LWS record a client should use. This ID answers the question.......
Where am I going? Answer: You must define destination environments for each client. You must provide details such as the host name of the server running the Epic operational database and the TCP port the environment uses. You can define connection information for all your environments within the same environment file. This environment connection information answers the question;
Am I Trusted? Answer: You will use a fixed key to restrict access to environments and to authorize clients. The same fixed key must be in the Epic operational database environment as well as in the environment file. Fixed keys answer the question;
Am I Known? Answer:
When a client connects to an Epic operational database environment, the environment attempts to identify an LWS record. This record will match the Client or Workstation ID in the client's connection configuration. If the environment finds no match, the environment will assign a generic LWS, if enabled. This generic record is CLISUP by default, but you can configure any LWS record to act as the generic LWS record. The LWS record defined in the Epic environment answers the question;
What are the three targeted Hyperspace deployment options? Answer: Published application, virtual desktops, and full clients.
When using VDI, where should you install Hyperspace? Why? Answer: Hyperspace should be installed locally in the VDI image. This will ensure peripherals on the end-point can be used by the Hyperspace session. This also avoids unneeded complexity.
True or False? Hyperspace Web is independent of Hyperspace. Answer: False. Users access Hyperspace Web from within Hyperspace. Issues with Hyperspace can impact Hyperspace Web.
EPIC Releases Answer: The Epic release is our primary versioning scheme and will contain the most significant changes. Starting with the August 2018 release, Epic is switching to a new release strategy. With this new
newer client cannot connect to the older code in the environment if there is a missing dependency. Not all client Special Updates introduce a dependency on the server. These dependencies drive the order of operations for patching and upgrading your Epic infrastructure.
If an Epic client is running August 2018, could it connect to an environment running August 2018 update package 23? Answer: Yes, a client can always connect to an environment on the same release that is more up to date.
Could an Epic client running August 2018 update package 15 connect to an environment running August 2018? Answer: Possibly, but not likely. A client that is more up to date than the environment likely depends on SUs that the environment doesn't have. If Client Pack 15 contained no client-to-server dependencies, then the client could connect without issue.
Code Environment Strategy Answer: After downloading new code associated with an RA from SU-EEDS you will place it in your package directory. You should then follow a predetermined path to apply this code. This path is known as the _______________________________. The same path is followed when you upgrade from one release to another. POC-->TST&TSTRPT-->MST, ACEs, PLY, PRD &SUP-->RPT
Environment Strategy
Answer: The build environment strategy is vastly different that the code environment strategy. The build strategy covers Data Courier, environment refreshes, copy downs, and mirroring. The build strategy is significantly more complicated that the code environment strategy. Whenever discussing environment strategies, be clear which environment strategy you are referring to.
Target Platforms Answer: A list of of what platforms that will most likely result in a successful EPIC deployment. The "Roadmap" details which platforms meet all of the requires to be on target and projects two years into the future to assist with planning and budgets.
Transitional Platforms Answer: Transitional Platforms are platforms that were previously Target Platforms. Community members can continue to use a Transitional Platform for a limited period of time. This helps provide clean upgrade paths from a previous Epic release. Separating platform upgrades from Epic upgrades reduces the risk associated with each. Transitional platforms have an end date, after which they become Off-Target platforms.
Exploratory Platforms Answer: An Exploratory Platform is a platform EPIC is testing to determine whether it can become a Target Platform. Not all Exploratory Platforms will become Target Platforms.
Hardware Configuration Guide Answer: Guides to provide preliminary sizing for your servers along with an estimate of your storage needs. This document also provides information on the RAM and CPU you'll need for each of these servers. We base the sizing in these guides on information provided by your organization.
Answer: Your organization ONLY uses full clients and virtual desktops as your Hyperspace deployment methods. Which of the following will you NEVER use at your organization as a Client ID?
EPIC Release 84 Answer: EPIC 2018
EPIC Release 85 Answer: August 2018
Answer: August 2018 Release with IU placeholder digit and package 17.
Answer: August 2018 with IU placeholder digit
Release Answer: EPIC's primary versioning scheme
Interim Update Answer: Collection of updates, similar to a service pack. No longer used.
Special Update Answer: Fix or minor enhancement, similar to a hotfix.
Release Authorization
InstallMSP.exe Answer: The utility used by an ECSA to validate and later apply a Client Pack. While it makes it possible to directly apply a Client Pack, we recommend leveraging your 3rd-party distribution system to deploy your Client Pack using a pre-built batch file. This process ensures that there are no issues with the Client Pack prior to update night.
InstallMSP.vbs Answer: A VB script to serve as a wrapper for InstallMSP.exe. Used for SCCM deployment.
Update Procedure Answer: RA Signed--> Download Software from SU-EEDS, Validate Client Pack-->ODBA Updates ENV, Deploy Client Pack.
Why is it important to validate your Client Pack well ahead of when you'll apply the Client Pack? Answer: If validation fails, Epic may need to generate a new Client Pack for your organization. If you don't validate ahead of time, you may not get your Client Pack deployed during your change window.
What is a representative client? Answer: A representative client is a machine with Hyperspace on the same code version as all other machines that support the Epic operational database environment currently being updated. By validating against a representative client, you are validating against the current state of your Epic infrastructure instead of what you believe the current state to be.
When you click Validate in the InstallMSP.exe GUI, what is actually being validated? Answer: InstallMSP validates that the Client Pack is cumulative; InstallMSP can refer to the Hyperspace client while performing this validation; it's not actually checking to ensure the client is in a particular state, but rather it is checking that all SUs that are already installed on your representative client are included in the new Client Pack. For this reason, a clean machine is a particularly poor choice; because a clean machine has no installed SUs, and because zero SUs is always a subset of any Client Pack, validation will always succeed against a clean machine.
What error message will you receive if the InstallMSP fails due to missing SU's? Answer: "The Client pack is missing an SU that was already included in a previous client pack. Please provide and override list.
What action should be completed before you run your InstallMSP batch file to update your Hyperspace clients? Answer: You should wait for the Operational Database Administrator, ODBA, to update the relevant Epic operational database environment.
For a Hyperspace client that has been maintained following standard workflows and best practices, how many entries will the Install.log contain? Answer: N +1, where N is the number of Client Packs that have been deployed to the Hyperspace client and one additional entry for the initial installation of Hyperspace.
Difference Between Updates and Upgrades Answer: An update refers to applying Special Updates or SUs, whereas an upgrade refers to moving from one release to another. Organizations upgrade to a new Epic release to take advantage of the improvements offered.
Can a new release of Hyperspace connect to an Epic environment running an older release? Answer: No. The Hyperspace client and the Epic environment must be running the same release.
Can a new release of Hyperspace be installed before the Epic environment has been upgraded to the new release? Answer: Yes, because Hyperspace installation files occupy a different directory for each release. Two different releases of Hyperspace may be installed side by side on the same Hyperspace client or server. Remember that no Hyperspace processes can be running while Hyperspace is being installed or updated. If the installation or update detects running Hyperspace processes, the installation or update will fail.
Based on the answers to the above two questions, what is the order of operations for an upgrade? Answer:
Why should the Epic operational database environment be updated before a Client Pack is applied to your Hyperspace clients? Answer: The new Hyperspace Client Pack likely introduces new dependencies on the Epic operational database environment. It is very common for updates to have both client and server components. It is okay for the server to have these updates before the client, in which case it may appear to the end user through Hyperspace that neither the client nor server changes are in place. Server code never introduces dependencies on the client, but the client frequently introduces dependencies on the server.
What is the purpose of the InstallMSP UI Answer: The InstallMSP.exe validates that the Client Pack delivered by Epic is cumulative and contains all Special Updates already installed on a representative client. This is also where you would specify SUs that were intentionally removed.
Why is it important to create the InstallMSP batch file ahead of update night?
You receive a new Client Pack and try to validate it against a representative machine. The Client Pack fails validation. What is your FIRST step after the failed validation? Choose one. Answer: a. [Correct] Use Client Pack Delta to see what SU was missing. b. [Incorrect] Contact your TC to discuss the issue. c. [Incorrect] Check the previous Client Pack to see what SU's where included. d. [Incorrect] Coordinate with your deployment team to prepare the package
You want to review all msi and msp-related actions performed upon a specific Hyperspace client. Which of the following should you review? Choose one. Answer: a. [Correct] The Install.log on the client b. [Incorrect] The Admin.log on the client c. [Incorrect] The Session Information Report d. [Incorrect] The System Pulse Client Updates Report
Target Platform Answer: Identifies the combination of OS, .NET version, IE version, and virtualization options most likely to provide a successful deployment.
Build Checklists Answer: Identifies configuration and installations necessary for a successful deployment of a given product. Use Epic.Support scripts to review AFTER installing and configuring Hyperspace
Setup and Support Guides Answer: Contains installation instructions, step by step procedures, and descriptions of settings.
Hardware and Configuration Guide Answer: Assists with hardware purchasing decisions and provides initial sizing estimates. Capacity Assessments are provided to organizations to assist with ongoing capacity review.
Microsoft Security Update Evals UserWeb Thread Answer: Provides regular testing results for Microsoft Security patches.
3 Types of Deployment Options Answer: Published Application, Virtual Desktop and Full Client
Published Application