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A COMPARATIVE STUDY ON OCCUPATIONAL STRESS AMONG
PUBLIC AND PRIVATE SECTOR BANKS,
PUDUCHERRY
PROJECT REPORT
Submitted by
G.GAYATHRI
REGISTER NO: 13MBA
Under the Guidance of
Mr. B. ELAMURUGAN, MBA, NET
Assistant Professor, Department Of Management Studies
In Partial fulfillment for the award of the degree of
MASTER OF BUSINESS ADMINISTRATION
DEPARTMENT OF MANAGEMENT STUDIES
SRI MANAKULA VINAYAGAR ENGINEERING COLLEGE
PONDICHERRY UNIVERSITY,
JULY 2015
SRI MANAKULA VINAYAGAR ENGINEERING COLLEGE
MADAGADIPET, PUDUCHERRY
DEPARTMENT OF MANAGEMENT STUDIES
BONAFIDE CERTIFICATE
This is to certify that the project work entitled “A COMPARATIVE STUDY ON
OCCUPATIONAL STRESS AMONG PUBLIC AND PRIVATE SECTOR BANKS,
PUDUCHERRY ” is a bonafide work done by G.GAYATHRI [ REGISTER NO:
13MBA027] in Partial fulfillment of the requirement of the award of Master of Business
Administration by Pondicherry University during the academic year 2014-2015.
INTERNAL GUIDE HEAD OF THE
DEPARTMENT
Viva – Voice Examination held on -----------------------
External Examiners
ACKNOWLEDGEMENT
First and foremost, I am very thankful to the Load Almighty for having best owned upon his grace, without which I would not have got the strength to complete my course.
I express my heartiest and deep gratitude to Sri. M. DHANASEKARAN, Chairman & Managing Director, and Mr. S. V. SUGUMARAN Vice Chairman, and DR.K.NARAYANASAMY secretary of Sri Manakula Vinayagar Engineering College.
I take immense pleasure in conveying my sincere thanks to my beloved Director cum Principal Dr. V.S.K. VENKATACHALAPATHY , Sri Manakula Vinayagar Engineering College for having permitted me to undertake this project.
I would like to extend our sincere thanks to head of department Mr. N.S.N. CAILASSAME , Associate professor of the Department of Management Studies for his valuable guidance throughout the preparation of this project work.
It is a very great pleasure to thank my internal guide Mr.B.ELAMURUGAN for his valuable suggestion, encouragement and unceasing help rendered to me. It has been an honor and pleasure to work under him.
Finally, I express my sincere thanks and deep sense of gratitude to my parents and friends for extending their timely help in all the ways and in all aspects for the success of this project work.
TABLE OF CONTENT
CHAPTER TITLE PAGE
NO
1. INTRODUCTION AND RESEARCH DESIGN 1-
2. REVIEW OF LETERATURE 15-
3. CONCEPTUAL FRAMEWORK OF INDUSTRY 19-
4. DATA ANALYSIS AND INTERPRETATION 32-
5. FINDINGS,SUGGESTIONS AND CONCLUSION 77-
LIST OF TABLES
PRIVATE SECTORS
TABLE
NO.
TITLE PAGE NO
4.10 Calculation of overall occupational stress level 55
4.11 Analysis of respondents gender versus stress level ( using independent samples test )
4.12 Analysis of respondents type of family versus stress level ( using independent samples test )
4.13 Analysis of respondents age versus stress level ( using one way anova) 60
4.14 Analysis of respondents marital status versus stress level ( using one way anova) 62 4.15 Analysis of respondents academic qualification versus stress level ( using one way anova)
4.16 Analysis of respondents experience versus stress level ( using one way anova) 66 4.17 Factors analysis 68 4.17.1 Total variance Explained 69 4.17.2 Rotated component Matrix 70 4.18 Analysis on factors of occupational stress versus stress level( using multiple regression)
4.18.1 ANOVA 75
4.18.2 Co-efficient 75 4.18.3 Factors Rank 76
LIST OF CHARTS
CHART
NO
CHART NAME PAGE NO
4.1 Chart showing the scree plot of public sector 49 4.2 Chart showing the scree plot of public sector 72
ABSTRACT
In the era of global competition, stress has become one of the most important factors
affecting individual efficacy and performance. The instabilities in the present work systems
CHAPTER- I
INTRODUCTION &
RESEARCH DESIGN
CHAPTER – II
REVIEW OF LITERATURE
CHAPTER – III
INDUSTRY PROFILE &
COMPANY PROFILE
ANNEXURE
BIBILIOGRAPHY
QUESTIONNAIRE
BIBLIOGRAPHY
BOOKS
- Stress in Life and Work-Rita Agarwal (2001 Edition)
- S.S.Khanka, HUMAN RESOURCE MANAGEMENT
- (^) Suba roi, HUMAN RESOURCE MANAGEMENT
- Anthony,W.P.,Perrewe, P.L., & Kacmar,K.M.(1999).Human resource management-A strategic approach(3rd^ edition).Publishers: Harcourt Brace College.
- Armstrong,M.(1996).Personnel management practice(6th^ edition).London
- Human Resource Management (Third Edition) by vsp Rao
JOURNALS
1. Malik, N. (2011). “A study on occupational stress experienced by private
and public sector bank employees in Quetta city.”
- Jackson & Rothmann, “Occupational Stress and biographical Variables” , Stress, Commitment and Health of Educators”
- Vishal Samaratha, Prof. Mustiary Begum, Mr. lokesha, 2011, “Impact of Job stress on Job satisfaction: an empirical study”; Vol II, Issue 2, March 2011.,
- Vishal Samartha(2011), “Impact of job stress on job satisfaction”, Indian journal of commerce & management studies, Vol. II, Issue 2, March 2011.
- Ms. Neha Aggarwal and Ms. Seema Verma (2010); “Impact of Stress & diversity of Organizational Goals; HR Journal of Management.
- (^) James S. House (1974) Occupational Stress and Coronary Heart Disease.
- NURAN BAYRAM, NAZAN BILGIL (2008) “The prevalence and socio- demographic correlations of depression, anxiety and stress among a group of university students”
- RAKESH KUMAR AGRAWAL (2007), Examining role stress among technical students in India”.
- Cobb S, French JRP, Van Harrison R, Pinneau SR. 1975.” Job demands and worker health. Cincinnati, OH: National Institute for Occupational Safety and Health.”
- Caplan, R.D., & Jones, K.W. (1975). "Effects of work load, roleambiguity, and type A personality on anxiety, Depression, and heart rate."
WEB PAGES:
- www.scribd.com
- www.ibef.com
- www.ijrcm.org.in
- www.iisd.org.com
- (^) www.wikipedia.com
- www.shodhganga.com
a) Below 28 b) 28-35 c) 36-40 d) Above 40
- Gender :
a) Male b) Female
- Marital Status :
a) Married b) Unmarried c) Widow
- Type of Family :
a) Joint b) Nuclear
- Academic Qualification :
a) Diploma/UG b) PG c) Ph.D & other
- Experience :
a) Less than 5 yrs b) 5-10 yrs c) 11- 15 yrs d) Above 15 yrs
I Questionnaire for Organisational Stress Variables:
S. NO
ASSERTION OR STATEMENT STRONGY AGREE
AGREE UNDECIDED DISAGREE STRONGLY DISAGREE
1 Have to work beyond normal working hours. 2 Have a lot of responsibilities
for the work and careers of other s. 3 Have to work very hard both physically and mentally for the whole day. 4 The nature of tasks as signed is repetitive making my job a monotonous one. 5 Don not get enough time to finish my assignments. 6 Do not have sufficient number of people to complete my job related tasks. 7 Employees of my work group are not trustworthy. 8 Subordinates do not perform up to my expectations. 9 Organisation has a rigid set of rules and norms , which we are supposed to follow strictly.
10 The management is unresponsive to the request / demands /complains and problems of the employees.
11 Management‘s attitude is inconsistent , impractical and unrealistic.
12 Don‘t get feedback from
anybody about how well I have been doing my job.
2 Have you ever been troubled by headaches? 3 Do you ever smoke more than you should? 4 Do you ever drink more than you should? 5 Do you ever eat more than you should? 6 Have you ever been bothered by a faster heart beat? 7 Have you ever noticed a sudden change (Loss or gain) in your weight? 8 Have you ever been bothered by an upset stomach? 9 Have you ever been bothered by negative feelings?
10 How often do you get irritated?
11 Are there times when you get tired easily?
12 Have you ever felt dissatisfied in general?
13 Are there times when you get bored with almost everything?
14 Have you ever been troubled by back or neck aches?
15 Do you ever have a problem of blood pressure?
16 Have you ever been bothered by an uncertainty about whom to trust?
17 Have you ever been angry?
18 Have you ever felt hurt?
19 Have you ever been bothered by jealousy?
20 Have you ever thought of
finding an alternative job?
