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Delta Airline Flight Attendant Training
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Aircraft Communication and Reporting System (ACARS) ✔✔automated onboard system that sends and receives relevant aircraft information
Air Notes ✔✔used to obtain statements from flight attendants and passengers witnessing incidents in the cabin; form is found in the FA OBM
Aircraft Log Book ✔✔a flight deck log book where missing, inoperative or broken safety related items are recorded to advise the maintenance department to correct or repair the items
All Call ✔✔refers to a procedure to signal FA's to prepare aircraft doors for departure or arrival
Aviation Safety Action Program (ASAP) ✔✔a program for voluntary disclosure of safety related infeactions
Crew Resource Management
(CRM) ✔✔CRM provides the enabling behavior that flight crews need to manage risk. CRM is an important skill that crew members need to effectively and efficiently work together to achieve the common goal of customer service and safety
Equipment and Furnishings Manual (EFM) ✔✔a cabin list used to advise the flight deck and Maintenance of all cabin items, both airworthy and customer convenience, which need correction or repair.
Flight Attendant Comment Tracking System (FACTS) ✔✔a flight attendant computer system used for entering non safety related information about a flight
Irregular Operations ✔✔critical period of flight operations due to weather, mechanical or air traffic control delays; may cause a FA's schedule to be changed
Learning Management System (LMS) ✔✔computer based application in which eLearning courses are completed and tracked
Managed Time Out (MTO) ✔✔approved removal from a trip or a portion of a trip due to personal emergency or compelling or problematic circumstances that occur within 24 hrs of scheduled report
