Dell Client Foundations Study Guide 2024 (Questions and Answers Graded A+), Exams of Information Technology

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Dell Client Foundations Study

Guide 2024 (Questions and

Answers Graded A+)

Choose all that apply: The BIOS Recovery 2 does not support recovery from Select the correct responses and click submit. - √Answer :Encrypted Hard Drive Hard Disk Drive with password set Quiz :Choose all that apply: Identify Dell's product portfolios. - √Answer :Tabl ets 2-in-1 PCs Laptops Chrome Desktops and All-in-Ones Quiz :Which key is used to access the one time boot menu while restarting the computer? - √Answer :F Quiz :When to use RTC Reset? - √Answer :To recover from No POST/No Boot Quiz :If the system is not booting into the operating system, how can you check if the hard drive is detected? - √Answer :Go to BIOS Quiz :When would you run the RMA Shim tool on a Chromebook? - √Answer :In the event of system board replacement Quiz :Choose all that apply: When encountered with a no POST situation, what must technicians do prior to replacing the suspected failed part? - √Answer :Reseat parts and cables.

All parts must be handled by lifting and holding from the edges or sides. Avoid touching the surface or bottom of the parts.

Do not break the tamper proof seal on the ESD bag unless you intend to install the part immediately. If the part contained in the box was secured properly without visible damage, continue with the next steps. Quiz :What is BIOS Auto-Recovery? - √Answer :BIOS Auto- Recovery is an automatic recovery process occurred if BIOS image integrity is failed while booting, provided the BIOS Auto- Recovery feature from hard drive is enabled in BIOS. Quiz :Why sometimes the values in BIOS cannot be saved and shows as manufacturing mode? - √Answer :The systemboard jumper is at SERVICE_MODE state Quiz :BIOS Recovery 2 from Hard Drive option can be disabled in. - √Answer :BIOS Quiz :T/F: Discrete Graphics cards connect to the motherboard of a computer system using a slot, typically an Accelerated Graphics Port (AGP) or a Peripheral Component Interconnect Express (PCIe) connection. - √Answer :True Quiz :Which is the easiest way to verify the functionality of system board? - √Answer :By removing the memory module Quiz :Select the correct service scenario for a Dell system factory installed with Windows 10 which has been root caused to a fault MB. - √Answer :Replacement motherboard will be dispatched together with Windows Universal Replacement DPK which will be used for activation. Quiz :T/F: 32 GB DIMMs are only supported on systems

Quiz :To preserve BIOS settings before recovering it, user need to. - √Answer :Set the "Reset NVRAM" option to "Disabled" before starting the recovery process. Quiz :On Dell Venue Pro Tablets or Latitude portable systems without a keyboard, what are the steps required to access BIOS/System? - √Answer :Press the power button, before the Dell logo is displayed press the Volume Down button. Quiz :How do you enable BIOS Auto-Recovery? - √Answer :Click Maintenance under BIOS Settings -> Select BIOS Recovery -> Check BIOS Auto Recovery -> Click Apply -

Exit Quiz :T/F: Dell notebook portfolios include Inspiron, Latitude, Vostro, XPS, and Precision. - √Answer :True Quiz :Choose all that apply: Which of the following are valid steps in launching ePSA diagnostics? - √Answer :Use the up and down arrow keys to select on the menu and press the Enter key Power up the system and press the F12 key multiple times during boot process to go to the Boot menu Quiz :Which is the notebook computer category that is designed to be suitable for small organizations with little or no IT staff? - √Answer :Vostro Quiz :Choose all that apply: What are the key functions of BIOS (Basic Input/Output System). - √Answer :Activate the system devices Test the system devices Identify the

system devices

Diagnostics Windows Test Quiz :Choose all that apply: You are servicing a Dell™ Inspiron™ 22 3265 / 3263 AIO Desktop and determine that the LCD panel is faulty. What trouble shooting steps will you follow

before replacing the LCD Assembly? - √Answer :Run ePSA, but press Esc to stop testing and regain control of the cursor. Double tap on the screen and see if the cursor moves to your pressed location. That will determine if hardware is needed to be replaced or it is a software problem. If system boots into Windows, check device manager for USB Input device which has a white circle and a down arrow, right click and enable it to test its functionality. Quiz :T/F: Depending on your Dell service plan, SupportAssist automates and facilitates your engagement with Dell Technical Support. - √Answer :True Quiz :Choose all that apply: Which of the following items are that are not affected by the RTC reset. - √Answer :System Password Service Tag Asset Tag Admin Password Ownership Tag Quiz :What are the ideal temperatures of the CPU and GPU in their ideal state after applying the thermal solutions? - √Answer :Below 40 C Quiz :T/F: After replacing the system board on a Chromebook, you will need to execute RMA Shim to set VPD information and install the Chrome OS? - √Answer :True

Quiz :What are the advantages of SSDs when compared to traditional HDD? - √Answer :Lower Latency Faster data read/write speeds Less prone to physical failures Silent operation Quiz :What is the status of the power LED when a system board failure has occurred? - √Answer :Blinking (2,6) Quiz :Choose all that apply: You are fixing a computer running on Windows 8.1 and it is not booting. Which of the BIOS settings will you change? - √Answer :Enable Secure Boot Enable Legacy Option ROMs Change Boot Mode to UEFI Quiz :What does the occasional orange discoloration of a processor's package lands indicate? - √Answer :No impact on performance, quality or reliability Quiz :On a Windows 10 system, what will you do after replacing the system board? - √Answer :Enter the 5 x 5 Digital Product Key and hand over the Digital Product Key (DPK) card to the customer. Quiz :T/F: FastBoot is the Pre-Boot environment of Android that starts before Android. - √Answer :True

Quiz :Choose all that apply: Identify different types of memory modules. - √Answer :DDR DDR3 Memory

Quiz :How should the technician handle the PCBs while dismantling or repackaging them? - √Answer :From the edges/sides

Quiz :Choose all that apply: To prevent CPU pins from being bent or any damage to the system board, which has to be returned to Dell, technicians must ensure that: - √Answer :ESD bag is used for repackaging. ZIF Socket T cover is placed back covering the CPU socket. Quiz :When do you select the BT Disable setting in Service Menu of Manufacturing Mode (SMMM)? - √Answer :If BT Disabled label is present inside the bottom door or chassis. Quiz :Choose all that apply: Which of the following statements are true about the New PSU BIST? - √Answer :To start the PSU BIST: Plug in the AC power cord & note the LED light status To restart the PSU BIST: Disconnect the AC power cord for 15 seconds (PSU BIST reset time), and then plug-in the AC power cord Ensure to disconnect the AC power cord from the PSU, before starting the PSU BIST Quiz :How will you initiate ePSA in a Dell system? - √Answer :Press F12 to enter one time boot menu and then select diagnostics. Quiz :What does Factory Data Reset do to on a Dell Venue Tablet? - √Answer :Will erase all personal data and downloaded applications on the Tablet. Quiz :Choose all that apply: Which of the following statements are true about Latitude Self-Heal recovery?

• √Answer :Before replacing system board perform self-heal as a mandatory step.

Mirroring Striping with distributed party Striping with double-distributed party

Striped mirrors Quiz :Which of the following statements are true about the New PSU BIST? - √Answer :. Quiz :Notebook systems use a HALL effect sensor to detect when the LCD lid is closed and the sensor turns off the display.

- √Answer :True Quiz :M.2 is data transfer protocol while NVMe is a form factor. - √Answer :False Quiz :