Download Dell Client Foundations 2024/2025: 100+ Questions with Verified Answers and more Quizzes Information Technology in PDF only on Docsity!
DELL CLIENT FOUNDATIONS 2024/2025 100+
QUESTIONS WITH VERIFIED ANSWERS| EXAM REVIEW|
ALREADY GRADED A+| GUARANTEED PASS
"Which out of these is a probably point of failure for a no power issue in desktops? (Select 2) - CORRECT
ANSWER=> Power outlet
PSU"
"How do you access BIOS/System Setup using F12 method? (Select 2) - CORRECT ANSWER=> 1- Power
on the system, when the Dell logo appears, tap the F12 key to access the one-time boot menu 2- Select BIOS on the menu and press the Enter key"
"What are the key functions of the SupportAssist for Home PCs? (Select 2) - CORRECT ANSWER=>
Identify the driver updates available for the system. Prevent security threats, monitor and detect hardware failures." "Identify the RAID type that enables writing data across multiple hard drives and partitions each hard
drive storage space into 64 KB stripes. - CORRECT ANSWER=> RAID 0"
"_________________provides a quick option to temporarily disable the protection on the system drive
for servicing - CORRECT ANSWER=> Device Encryption"
"How do you access BIOS and System Setup on Latitude portable systems without a keyboard during
service call? - CORRECT ANSWER=> Press the power button and press the Volume Down button before
the Dell logo is displayed" "You have reached the customer site to replace SSD. What will be your first logical step in attending this
service call? - CORRECT ANSWER=> Run ePSA or SupportAssist diagnostics"
"To prevent CPU pins from bending or any damage to the motherboard, technicians must ensure that:
(Select 2) - CORRECT ANSWER=> ESD bag is used for repackaging
CPU cover is placed back covering the CPU socket"
"Select the steps involved in unpacking parts. (Select 2) - CORRECT ANSWER=> 1- Place the box on a
secure surface and break the tamper proof seal with a safe tool. Carefully open the package top or lid.
2-All parts must be handled by lifting and holding from the edges or sides. Avoid touching the surface or bottom of the parts." "You are at the customer place to fix Vostro 5320 CMOS battery failure. What is the LED code blinking
pattern for this issue? - CORRECT ANSWER=> 3, 1"
"If recovery image from both system's primary hard drive & external USB key is present, the BIOS
Recovery tool will recover from the external USB. - CORRECT ANSWER=> TRUE"
"You want to perform an in-depth test of a device in an Advanced Test in Pre-boot system diagnostics.
Which checkbox in the Advanced test will help you attain the desired outcome? - CORRECT ANSWER=>
Detailed mode" "A customer is getting a "No bootable device found" message while powering on the system. Which
option under the BIOS would help to fix this issue? - CORRECT ANSWER=> Boot configuration"
"Identify the statement that is TRUE about Intel Optane Memory? - CORRECT ANSWER=> It is a system
acceleration solution for 7th Gen (or newer) Intel Core-I processor and Chipset platforms." "Which of these are a part of the recommended practices while attending service calls? (Select 2) -
CORRECT ANSWER=> 1- Hard drive/SSD failures can be confirmed by running ePSA or SupportAssist |
Onboard Diagnostics Quick Test. 2- Whenever possible, swap with a good known part to test functionality."
"When would you run the RMA Shim tool on a Chromebook? - CORRECT ANSWER=> In the event of
system board replacement."
"What should a user do to preserve BIOS settings before recovering the system? - CORRECT
ANSWER=> Set the "Reset NVRAM" option to "Disabled" before starting the recovery process."
"Which is the easiest way to verify the functionality of motherboard during memory failure? - CORRECT
ANSWER=> By removing the memory module."
"If you are attending a service call and see faint white lines on the screen, which process will you
initiate? - CORRECT ANSWER=> LCD BIST"
"How do you perform a Latitude Self-Heal Recovery? - CORRECT ANSWER=> Unplug the AC adapter &
remove primary battery --> Disconnect coin-cell (CMOS) battery --> Release the flea power --> Plug-in the AC adapter." "What is the status of the power LED when a motherboard failure has occurred in Vostro 3710? -
CORRECT ANSWER=> Amber, white (2, 6)"
"What are the common reasons affecting memory performance? (Select 2) - CORRECT ANSWER=>
Defective memory socket Improper seating of memory module"
"When should you use RTC Reset? (Select 3) - CORRECT ANSWER=> To recover from:
No POST No Boot No Power"
"Select the BIOS options which support in preparing a device for encryption. (Select 2) - CORRECT
ANSWER=> BIOS in UEFI mode
Core isolation enabled." "Which of these is the recommended combination for cleaning electronic components of the system? -
CORRECT ANSWER=> Isopropyl alcohol and lint free cloth"
"How do you initiate RTC reset? - CORRECT ANSWER=> Connect System to an AC Power -> Keep the
system in a power off state -> Press & hold the power button for 30-35 Seconds -> Release the power button to initiate RTC Reset."
"Dell2023 - CORRECT ANSWER=> sandeep"
“NIC Activity LED is off and Link indicator is green. This indicates NIC is connected to a valid network at its
maximum port speed but data isn't being sent/received - CORRECT ANSWER=> True"
"When the side cover of Precision Tower 7920 is not assembled, the system will still power on. -
CORRECT ANSWER=> False"
"The BIOS can be accessed in a Dell System using which of the following keys: - CORRECT ANSWER=>
F2"
"What steps must be taken if there is a fan-related error message displayed at the Start up, but the
system boots to the OS? - CORRECT ANSWER=> NOT Check for Dust or debris on the Fans, clean them
Check the System Event logs for any thermal messages or fan failures?"
"Select the statements which are right concerning RAID 5 - CORRECT ANSWER=> not It stripes the data
among the drives with a parity bit"
"Check all that applies when troubleshooting PSU issue in a Dell Precision Rack - CORRECT ANSWER=>
If a PSU indicates Blinking amber, this indicates Power supply is operational NOT AC PSU indicator blinks green five times at a rate of 4 Hz and turns off to indicate PSU mismatch ?" "Which screwdriver is recommended for removing PHM (Processor Heat Sink module) used on a
Precision Rack 7920? - CORRECT ANSWER=> Torx #T30"
"Under what scenarios can we clear the NVRAM by moving the PSWD jumper to the RTCRST pins? -
CORRECT ANSWER=> NOT post, power, boost
not vidEO"
"Which RAID mirrors the data between the two drives without parity? - CORRECT ANSWER=> not
raid0, Raid1?"
"How many intrusion switches are there in Dell Precision Tower 7920? - CORRECT ANSWER=> 1"
"In a scenario where the System Board is replaced, remove the Processor Heatsink Module (PHM)
together with the processor. There is no need to separate the PHM from the processor. - CORRECT
ANSWER=> True"
"We Import a Foreign configuration in a RAID Array, if: - CORRECT ANSWER=> The array containing
foreign configuration is in an Offline state" "USB Service Key is used for Windows OS installation and debranding (for OEM) in an Edge Gateway -
CORRECT ANSWER=> True"
"Overclocking is the process of making a computer or component in a computer operate faster than
specified by the manufacturer by modifying the system parameters - CORRECT ANSWER=> True"
"Onsite Services for Ruggedized Notebooks are limited to CRU parts and Service Assembly Parts. -
CORRECT ANSWER=> True"
"Diagnostics LED error codes in an Alienware Notebook don't always supersede the LED indication for
Low Battery indication - CORRECT ANSWER=> False"
"In an Alienware Notebook, which indicator is used to communicate error codes? - CORRECT
ANSWER=> Power button or battery LED"
"DPK stands for - CORRECT ANSWER=> Digital Product Key"
"In a Precision Rack, one PSU is faulty and other one is fine. After hot plugging the new PSU, it starts to
blink green and turns off. What do you think is the cause? - CORRECT ANSWER=> PSU has
Firmware/Voltage mismatch" "Where can the Field Service Manual containing Critical Callout, Disassembly and Reassembly
instructions be found? - CORRECT ANSWER=> Dell Support not
PRM / Educate Dell YouTube"
"In a PERC H730P controller, P stands for Performance - CORRECT ANSWER=> False"
"If an Edge Gateway is Blinking green after the diagnostics, what does it indicate? - CORRECT
ANSWER=> ePSA Pass"
"iDRAC with Lifecycle Controller can be used for: - CORRECT ANSWER=> Deployment NOT"
"What is not an example for IoT application? - CORRECT ANSWER=> Household furniture"
"The OEM Identity (ID) Module is a Utility used to replace the Dell Logo on the System Hardware like the
Bezel - CORRECT ANSWER=> FALSE"
"The following items are unaffected by the RTC reset: - CORRECT ANSWER=> Service Tag
Asset Tag HDD Password System Password"
"In the latest Precision Rack, the iDRAC Enterprise license is available by default - CORRECT ANSWER=>
FALSE"
"Before replacing any hardware, what is the recommended solution for the BSOD or system freezing? -
CORRECT ANSWER=> Reseat the DIMMs NOT
Check cable connections NOT"
"ePSA stands for - CORRECT ANSWER=> Enhanced Pre-Boot System Assessment"
"Tobii eye-tracker module enables user to perform the following: - CORRECT ANSWER=> all"
"what does idrac stand for - CORRECT ANSWER=> Integrated Dell Remote Access Controller"
"Select all the LED codes for Memory related issues in a Dell Edge Gateway - CORRECT ANSWER=> 2,
"In Alienware systems, errors are indicated via the tricolor Power Button LED. - CORRECT ANSWER=>
FALSE"
"A CAN (Controller Area Network) bus is a vehicle bus standard designed to allow micro controllers and
devices to communicate with each other in applications without a host computer. - CORRECT
ANSWER=> true"
"Which RAID is defined as Striped set without Parity? - CORRECT ANSWER=> raid0"
"Customer's desktop (OptiPlex 5490 AIO) is flashing a 3,3 LED error code during the service call. Which section under the service manual will help you get the information about the Diagnostic LED behavior? -
CORRECT ANSWER=> Troubleshooting"
"BIOS Recovery from Hard Drive option can be disabled in ____________. - CORRECT ANSWER=>
BIOS"
"You are fixing a computer running on Windows 10 or later and it is not booting. Which BIOS settings will
you change? (Select 2) - CORRECT ANSWER=> Change Boot Mode to UEFI
Enable Secure Boot" "The BIOS Recovery (via HDD) does not support recovery from _________ and ______. (Select 2) -
CORRECT ANSWER=> Hard Disk Drive with password set &
Encrypted Hard Drive" “When do you select the BT Disabled setting in Service Menu of Manufacturing Mode (SMMM)? -
CORRECT ANSWER=> If BT Disabled label is present inside the bottom door or chassis."
"Which of the following is the correct way to trigger BIOS Recovery? - CORRECT ANSWER=> For
desktops, power on the system and hold down "CTRL + Esc" Key."
"Which of the following are the Pre-boot system diagnostics? (Select 2) - CORRECT ANSWER=>
SupportAssist | On-board Diagnostics & ePSA" "You replaced the system board of a Latitude 7530. Which method can you use to enter the laptop's
service tag? - CORRECT ANSWER=> Input the service tag in the Service Menu (SMMM)."
"How should the technicians handle the PCBs while dismantling or repackaging them? - CORRECT
ANSWER=> From the edges/sides only without touching any other area."
"For Vostro 5890, under which option of the BIOS Setup Utility can one find the 'BIOS Recovery from
Hard Drive' option? - CORRECT ANSWER=> Update, Recovery"
"You are at the customer's place to service XPS 9315 system board. Which digit represents the series of
the laptop in the model's name? - CORRECT ANSWER=> 9"
"Which of the following statements are true about Latitude Self-Heal recovery? (Select 3) - CORRECT
ANSWER=> 1-Self-heal can be used to recover from a no POST / no Power / no Video situation.
2-Self-heal can only be initiated when the coin cell battery & primary battery are not connected to the system.
3-When self-heal is triggered, system will auto power-on with a blank screen, reboots a couple of times (watch for the LED lights, Power, Wi-Fi, HDD Etc...." "Customer's desktop (OptiPlex 5490 AIO) is flashing a 3,3 LED error code during the service call. Which section under the service manual will help you get the information about the Diagnostic LED behavior? -
CORRECT ANSWER=> Troubleshooting"
"BIOS Recovery from Hard Drive option can be disabled in ____________. - CORRECT ANSWER=>
BIOS"
"You are fixing a computer running on Windows 10 or later and it is not booting. Which BIOS settings will
you change? (Select 2) - CORRECT ANSWER=> Change Boot Mode to UEFI
Enable Secure Boot" "The BIOS Recovery (via HDD) does not support recovery from _________ and ______. (Select 2) -
CORRECT ANSWER=> Hard Disk Drive with password set &
Encrypted Hard Drive"
