MGMT 250 Notes August 26, 2004
Class Goals:
1. Syllabus and Class Expectations
2. Intro to Operations Management.
a. VIDEO and Brief Discussion.
b. Duties and functions within Operations
c. Systems Approach to Operations
d. Historical Perspective
1. Introducing Yourself - Tell us your name (I’ll be checking off), concentration(s), work
(or volunteering) experiences, and a general outline of your future (goals).
2. Syllabus.
CASES! MAY BE NEW TO YOU! READ OVER LATONA AND NATHAN. YOU GET MORE
OUT OF CASES BY CLASS DISCUSSION!
3. P/OM Intro.
A. Beyond the Classroom:
For those students interested in getting your organizations involved at all levels,
professional organizations exist. There is APICS, ASQC, INFORMS, SEE and SME as
professional organizations with some practical focus.
B. Definition and Summary Model of Operations Management Field.
What is Operations Management?
"Operations Management is the design, operation and improvement of the production
systems that create the firms primary products and services" or "Operations Management
deals with the design, planning, organizing, and controlling of resources, to provide goods
and services so as to meet customer wants and organizational goals"
Video - SERVICE OPERATIONS AND VARIOUS TOPICS - OVERVIEW OF TOPICS.
Operations Management’s role in the strategic hierarchy of organizations -
Operations within an Organization:
Summary Model of Field - see Exhibit 1.1 (overhead slide).
Strategic and Managerial Hierarchy Graphics (Figure 1.4) Provide another viewpoint.
What are decision making levels?
C. Systems Approach to Operations
What are the elements of a typical, generic system and what is meant by “Value Added”?
(Slide)
Inputs include resources.
Transformation types include?
Outputs Include Products and Services.
What are may be example inputs, transformations, outputs, feedbacks, controls for
university?
What are some differences in products and services?
Question: Dentist Puts Fillings in Teeth, Product or Service?
Answer? Any physical entity accompanying a transformation that adds value is a
“facilitating” good.
When no facilitating good exists, it is a “pure” service.
Services are bundles of benefits, some of which may be tangible, while others are
intangible, they may be accompanied by a good or facilitating good.
Brief History of Operations:
Adam Smith
Eli Whitney
