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The importance of staffing university libraries with individuals who possess traits such as flexibility, creativity, and a user-centered attitude, as well as the benefits of diversity and effective teamwork in library settings. It also explores the role of conflict in teams and provides strategies for conflict resolution.
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n interest and ability to learn constantly n flexibility n creativity n comfort with risk-taking n tolerance for ambiguity n a unshakeable user-centred attitude n skill at facilitating and fostering change n an understanding of when it is appropriate to lead and when it is appropriate to follow n the capacity to be a self-starter and to work independently n personal and professional confidence
Diversity implies including on work groups not only those individuals who differ with respect to characteristics such as age, gender, race and ethnicity but also those who differ in amount of experience, sets of skills or occupations, and hierarchical levels.
ADVANTAGES OF A DIVERSE WORKFORCE n Different points of view n Unique qualities n Innovation
KEY POINTS ABOUT TEAMS
INTERNAL ISSUES ¨ Conflict resolution, the ability of team to discuss and resolve differences ¨ Open communication and trust, the degree to which team members feel free to express their views Parker , Glenn. Cross-Functional Teams , p. 160
CONFLICT
TEAM CONFLICT
INTERPERSONAL TEAM CONFLICT
Jehn, Karen.“A Multimethod Examination of the Benefits and Detriments of Intrgroup Conflict”, p. 258
CONFLICT RESOLUTION n Difference is beneficial n Conflict = difference of opinion n Diverse opinion is beneficial
DEALING WITH TEAM CONFLICT
Parker , Glenn. Cross-Functional Teams, p. 163.