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Customer service End of Term Exam
final study guide with Answers.
1. When employers inhibit a CSR from utilizing their talents and
skills, this is the same as not allowing CSRs to advance in their
career - Correct Ans: โ
true
2. Address customer service problems immediately is better than
allowing the problems - Correct Ans: โ
true
3. Demonstrating teamwork amongst customer service
representative is the same as delegating to customer service
reprenstative - Correct Ans: โ
false
4. The best way to resolve conflicts is communication and having
an open mind - Correct Ans: โ
true
5. Listening to each other when having a conflict is a positive way
to understand where the misunderstanding may be in the
communication - Correct Ans: โ
true
6. Basic communication is when the receiver sends information to
the sender - Correct Ans: โ
false
7. A channel, when communicating, can be any device or object to
relay the information to another person - Correct Ans: โ
true
