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CST 271 EXAM QUESTIONS AND VERIFIED ANSWERS., Exams of Advanced Education

Stanford UniversityAdvanced Education

CST 271 EXAM QUESTIONS AND VERIFIED ANSWERS.

Typology: Exams

2024/2025

Available from 07/06/2025

joyce-williams
joyce-williams 🇺🇸

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CST 271 EXAM QUESTIONS AND VERIFIED
ANSWERS
Theory - answer A theory is a clear, systematic, and predictive explanation of a
phenomenon.
Strategy - answer A strategy is a method, guideline, or technique for dealing with the
issues and problems that arise in groups.
Skill - answer A skill is a specific ability that helps a group engage in collaborative work to
achieve its common goal.
Primary Group - answer Purpose: to provide members with affection, support, and a sense
of belonging
Example of Membership: Family, best friends
Social Group - answer Purpose: To share common interests in a friendly setting or
participate in social activities
Example of Membership: Athletic team, college sororities and fraternities
Self-Help Group - answer Purpose: To support and encourage members who want or need
help with personal problems
Example of Membership: Therapy groups, Weight Watchers
Learning Group - answer Purpose: To help members gain knowledge and develop skills
Example of Membership: Study groups, ceramics workshops
Service Group - answer Purpose: To assist worthy causes that help other people outside
the group
Example of Membership: Kiwanis, charity or volunteer groups
Civic Group - answer Purpose: To support worthy causes that help people within the group
Example of Membership: Parent Teacher Associations (PTA), neighborhood associations
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CST 271 EXAM QUESTIONS AND VERIFIED

ANSWERS

Theory - answer A theory is a clear, systematic, and predictive explanation of a phenomenon. Strategy - answer A strategy is a method, guideline, or technique for dealing with the issues and problems that arise in groups. Skill - answer A skill is a specific ability that helps a group engage in collaborative work to achieve its common goal. Primary Group - answer Purpose: to provide members with affection, support, and a sense of belonging Example of Membership: Family, best friends Social Group - answer Purpose: To share common interests in a friendly setting or participate in social activities Example of Membership: Athletic team, college sororities and fraternities Self-Help Group - answer Purpose: To support and encourage members who want or need help with personal problems Example of Membership: Therapy groups, Weight Watchers Learning Group - answer Purpose: To help members gain knowledge and develop skills Example of Membership: Study groups, ceramics workshops Service Group - answer Purpose: To assist worthy causes that help other people outside the group Example of Membership: Kiwanis, charity or volunteer groups Civic Group - answer Purpose: To support worthy causes that help people within the group Example of Membership: Parent Teacher Associations (PTA), neighborhood associations

Organizational - answer Purpose: To achieve specific goals on behalf of a business or organization Example of Membership: Management teams, committees Public Group - answer Purpose: To discuss important issues in front of or for the benefit of the public Example of Membership: Open-to-the-public panel discussions, governance groups An ideal group succeeds because it achieves BALANCE - answer a state of equilibrium in which extreme approaches neither dominate nor interfere with the group's ultimate ability to achieve its common goal. Relational Dialectics Theory - answer A theory that claims that relationships are characterized by ongoing, dialectic tensions among the multiple contradictions, complexities, and changes in human experiences. Group Dialectics - answer The inevitable contradictory tensions group members experience as they collaborate with one another to achieve a common goal. (Next four terms are Ways to Resolve Dialectic Tensions) #1 Do Nothing - answer A group and its members ignore, deny, or pretend to fix dialectic tensions. In other words, they do nothing. If the tensions are trivial or diminish with time, this strategy can work. Suppose a person invited to join the group because of a specialized expertise or talent dominates discussions and belittles less-informed group members; the group may tolerate the resulting tension, hoping that group pressure eventually will modify the new member's behavior. Ways to Resolve Dialectic Tensions #2 Select Only One and Ignore the Other - answer A group chooses only one of the dialectic behaviors, such as stick to a strict agenda or rely on creativity. For example, even though a group knows that two absent members would vote against a proposal, they go ahead and make the decision anyway—all in the name of avoiding tensions. Ways to Resolve Dialectic Tensions #3 Choose Different Options for Different Situations - answer Say that a group's monthly meeting usually adheres to a highly structured agenda. When group members have difficulty coming up with new ideas or a range of solutions to a problem, they may choose a dissimilar approach: set aside the agenda and do some unstructured brainstorming. Switching back and forth may work when the group carefully chooses techniques compatible with the group's task and member traits.

unique needs and characteristics of individual communicators. We condemn communication that degrades individuals and humanity through distortion, intimidation, coercion, and violence, and through the expression of intolerance and hatred. We are committed to the courageous expression of personal conviction in pursuit of fairness and justice. We advocate sharing information, opinions, and feelings when facing significant choices while also respecting privacy and confidentiality. We accept responsibility for the short- and long-term consequences of our own communication and expect the same of others. Which competency was rated by employers as an essential learning outcome needed by college graduates entering the workforce? - answer Demonstrate teamwork skills and the ability to collaborate with others in diverse group settings Which answer best represents the most accurate depiction of group communication? - answer A nominating committee choosing candidates for organization officers Which term or phrase in the definition of group communication is characterized by coordinated work among members who share a purpose, respect others' perspectives and contributions, and cooperate with one another to create a successful group experience? - answer Collaboration Researchers, group members, and their leaders claim that the most advantageous size for a working group is _______ members. - answer 3- Which of the following best describes the process phase of Systems Theory when applied to group communication? - answer Planning; leadership; cohesiveness; conflict resolution; decision

Which of the following types of groups seeks to assist worthy causes that help people outside the group? - answer Service Which of the following items was rated by virtual team members as the greatest challenge they face compared to working in face-to-face groups? - answer The inability to accurately interpret the meaning of text-only messages. In general, a group has the potential to outperform an individual working alone when a - answer task is complex, unclear, and/or requires multiple perspectives. The term synergy comes from the Greek word synergos, which means - answer Working together What does noise refer to in the communication process? - answer Factors that interfere with how well members express and interpret messages to and from others What approach does Baxter and Montgomery's Relational Dialectics Theory recommend when trying to resolve dialectic tensions? - answer Both/and In dialectic terms, effective groups balance leadership and - answer followership Which group dialectic is depicted in the following proverb: "All work and no play makes Jack a dull boy; all play and no work makes Jack a mere toy."? - answer Task Dimensions ↔ Social Dimensions The guiding principle and ultimate goal of resolving group dialectics is - answer Balance