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CSBI-Certified Specialist Business Intelligence
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Sophisticated business intelligence and analytics would be required to enable proactive management of key performance indicators. However, in this process, it is important that: - ANSWER A thorough understanding of the key performance metrics be developed by consulting with stakeholders.
Define the phenomenon big data - ANSWER understanding and using combinations of large data sets, both clinical and non-clinical, which are generated by healthcare industry organizations in the course of doing business
Define and illustrate the applicability of and need to engage and use small data - ANSWER
Identify the internal components of healthcare service delivery - ANSWER -Medical Care Services
-Types of Health Services
-Providers and Locations
-ACA providers
-Provider Organization Ownership Status
-Supplier and Supply Chain
-Payers
-Insurers
-Education and Research
-Government
List the major external determinants of the healthcare delivery environment - ANSWER -Economic Factors: economy, elasticity
-Social Values: diversity, religion
-Global Influences: immigration, epidemics
-Population Characteristics: SDOH
-Political Climate: elected officials, interest groups
-Technology Development
-Physical Environment
Describe three areas where there might be a lack of congruence between hospital components and health service users - ANSWER -lack of coordination
-healthcare users on their own
-service coordination
Identify services that take place at different points in the health continuum - ANSWER preventative
-curative treatment
-chronic treatment
-restorative
-palliative
facility hierarchy - ANSWER preventative care
-primary care
-acute care
-specialty care
-sub-acute care
-rehab care
-chronic care
-long term care
-end of life care
Identify what is strongly influencing medical care decisions in terms of supply sensitive
Acknowledge dimensions of changes in the work and relationships of players in the business of providing healthcare services - ANSWER -role of nurses: integrated role within team-based model of care; focus on standardization and improving outcomes
-role of case managers: minimizing 30-day re-admissions
-quality and performance improvement: work will be performed in direct collaboration with clinicians, clinical informaticists, decision support professionals and patient access team members
-operational management decision: more emphasis on procurement sourcing and management of suppliers and supply lines rather than managing inventory and processing orders
-decision support becomes a BI/Analytics function
-Internal Financial and Payer Experts
-Providers, Suppliers and Payers
acknowledge the stages of a stakeholder analysis process - ANSWER 1. identifying stakeholders
- analyzing stakeholders' profiles
- analyzing stakeholder relationships
- analyzing stakeholder participation
identify the three broad methods of productivity measurement - ANSWER-partial productivity: measures the efficiency of one particular characteristic; measures output against a specific input, for example, services rendered/employee
-multi-factor productivity: ratio of output to a group of inputs, such as labor and materials
-total: the most comprehensive measure, including all inputs
-revenues, profits/all inputs
define the term business intelligence - ANSWER set of methodologies, processes, architectures and technologies that encompass the three types of analytics. Broad category of applications and technologies for gathering and analyzing data,
transforming it into accurate, current and relevant actionable information and deploying it to users to be available for the purpose of helping enterprise users make better business decisions
Identify the three types of analytics ANSWER descriptive, predictive and prescriptive
Identify areas that may provide significant opportunities for improved organizational performance if analytics are applied ANSWER -data rich
-information intensive
-asset intensive
-labor intensive
-dependent on speed and timing
-dependent on consistency and control
-dependent on distributed decision making
-cross-functional and cross-business in scope
-low average success rate
three decision making viewpoints ANSWER hindsight, insight, foresight
Identify the three levels of automation levels related to any analytic type. ANSWER Fully automated: decisions are within a process flow that triggers subsequent processes and decisions; Partially automated: indicates exceptions, overrides desired outcomes and is specifically built in; Assisted prediction: reveals unpredictable or unprecedented variables and mathematical models to indicate what should be done
identify the fundamental goal of business intelligence analytics - ANSWER goal is to obtain the information that addresses the questions or issues at hand. Needs to be clearly conveyed when it matters
identify the attributes related to database and report application usage and output in healthcare provider organizations - ANSWER -BI/analytics work traditionally
identify the primary purpose of sampling - ANSWER A sample is a data set used to make inferences about the entire population
identify key common mistakes made in business analytics - ANSWER -sophistication compensating for a lack of data
-difficulty isolating and explaining patterns shown by data
-equating correlation with causation
recognize the six steps that comprise the prioritization matrix method for high-level sorting - ANSWER 1. Develop a list of items in the following categories, the ASAA
- Each characteristic on the left should be weighted as a fraction of 1.0, so that item ratings can be compared
- Rate each item's performance related to each characteristic, 1 being low and 5 being high
- Multiply the ratings by the weight to get an item score
- Compare the scores to identify where to focus the priorities
- Make sure that analytics of each of the three types have been developed and in use
identify the elements of the iterative process of creative analytic thinking employed by BI/Analytics consultants - PREPARATION, immersion, incubation, insight
identify the critical resource allocation issues that must be addressed outside of the clinical services delivered - ANSWER directly linking and recognizing the interplay between healthcare user condition, service location, cost and coverage are critical resource allocation issues that need to be addressed outside of the clinical services delivered
identify the significance of the six leadership styles - ANSWER -authoritative
-democratic
-affiliative
-coaching
-coercive
-pacesetting
Performance would be viewed as: Identifying how performance in change management, external benchmarks and predictive analytics perform 'what if' testing and optimization analyses, and delivery of predictions regarding work volume, and the resources which are organization-specified, so as to cater to services with this volume.
identify the payoff related to involving directors, managers or other staff members in the experiment design process - ANSWER -group will have a greater level of analytic understanding
-outcome will be defined in advance in terms the stakeholders understand
-policies and practices will become transparent for better or for worse
recognize the outcomes of working with clinical informacists - ANSWER -leads to richer experimentation and analysis, such as investigation of particular clinical factors, interventions, processes, outcomes, etc.
Which one of the options belongs to key Power Decision attributes? - ANSWER
Which of the following is NOT a purpose that should be remembered when displaying information in meaningful and usable ways to guide decision-making? - ANSWER
Developing and utilizing business intelligence as a professional carried a special obligation. This special obligation is: - ANSWER To teach and lead others in the power of the tools.
One specific reality in which consumers have played a role in the creation and maintenance of a flawed and disconnected healthcare delivery system is: - ANSWER Consumers are disconnected from the impact of their economic decisions.
A powerful vehicle designed to encourage coordination of provider services: - ANSWER Accountable Care Organizations (ACOs)
Any business organization, healthcare provider organization or not, is organized as three primary functional areas: operations, marketing, and finance. Why is it important to understand this basic structure for business intelligence/analytics? - ANSWER This structure encourages a holistic, systemic framework for business analytics
From the perspective of Decision Support (upper left in the diagram), what is the key lesson captured in the illustration? - ANSWER Decision support needs to discern cross-functional relationships, interconnectedness, and interdependencies when conducting analytics.
Business intelligence and analytics must take into account all stakeholders. By "stakeholders" we mean: - ANSWER All affected by or who can affect organizational efforts.
Following the foundational work of understanding the type of work done in different functional areas, learning who the stakeholders are and what their concerns and issues are, and developing a plan to address stakeholder concerns, the next step in business analytics is to: - ANSWER Develop an understanding of the processes and data that will be involved in analysis.
The concept of "standardized work" is important to analytics for: - ANSWER To fully exploit analytics in the management and planning of resources.
Prescriptive analysis is an emergent area using hybrid data for: - ANSWER Indication of what ought to be done.
Predictive analysis is the practice of: - ANSWER Providing the probability of outcomes in the future based on what is known from existing data and selected rules.
Descriptive analytics is generated by querying, reporting, and online analytical processing (OLAP) tools and techniques that can help answer the questions: - ANSWER
Fundamentally, analytics can be considered: - ANSWER Work that simplifies data to amplify meaning
Continuous, iterative exploration on individual aggregate situations (for example, patient lengths of stay, resource management, revenue cycle acceleration, supply chain management) throughout a course of care over time that answers certain questions, what actions are needed, and what is the best that can happen, is known as: - ANSWER Prescriptive analytics
Descriptive analytics functions by: - ANSWER Summarizing and comparing patterns found in historic data
Predictive analysis refers to the skills, technologies, applications, and practices for exploration that answer the question(s): - ANSWER What if a trend continues? What will happen next?
Which of the following belongs to the iterative process of creative analytic thinking? - ANSWER
