



Study with the several resources on Docsity
Earn points by helping other students or get them with a premium plan
Prepare for your exams
Study with the several resources on Docsity
Earn points to download
Earn points by helping other students or get them with a premium plan
Community
Ask the community for help and clear up your study doubts
Discover the best universities in your country according to Docsity users
Free resources
Download our free guides on studying techniques, anxiety management strategies, and thesis advice from Docsity tutors
A comprehensive study guide for mcdonald's crew trainers, covering essential topics such as brand promise, training methods, feedback techniques, and operational procedures. It includes a series of questions and answers designed to reinforce key concepts and prepare trainees for practical application. The guide is valuable for individuals seeking to understand the fundamentals of mcdonald's training program and enhance their knowledge of restaurant operations.
Typology: Exams
1 / 7
This page cannot be seen from the preview
Don't miss anything!
What are the keys being an expert? - ✔✔Accuracy, and Speed What is the first station taught in McDonald's - ✔✔French Fries Name 2 reasons why it is critical that we deliver Brand Promise to all customers - ✔✔
Step 4) Follow Up
What steps of the process do we use Station Observation Checklists? (SOC's) - ✔✔Follow-Ups How do we know what station a trainee is learning that day? - ✔✔Their training schedule CTP? - ✔✔Cash to Present RDM? - ✔✔Restaurant Department Manager Who are the 4 department managers - ✔✔Ms Tabb; Kitchen Jason; people/crew Brandi; service Raymond Which department am i in and what is my equipment (trent only) - ✔✔Service, Pie merchandiser What is the newest initative called? - ✔✔Ask, Ask, Tell What is now considered a full run of 4:1? - ✔✔4 patties What is considered a full run of 10:1? - ✔✔8 patties How long is grilled chicken good for in the UHC cabinet? - ✔✔60 minutes/ 1 hour How long are fries good for after being cooked? - ✔✔7 minutes How often is the shake machine completely disassembled, cleaned, and put back together - ✔✔2 weeks/ 14 days
What is the LAST method and what is it used for? - ✔✔L-Listen A-Apologize S-Solve the problem T-Thank the customer For the time an order appears on the KVS monitor, how long should it take to assemble a sandwich? - ✔✔35 to 55 seconds How often should hands be washed - ✔✔Once an hour When using the resteoom hands must be washed where? - ✔✔The bathroom How often should all UHC trays and utensils be washed&sanitized? - ✔✔Every 4 hours The initiatior stays with the sandwich until it is ______ by the assembler - ✔✔Pulled Holding time for Mcnuggets? - ✔✔30 minutes When a customer orders 2 or more drinks what should be given to them? - ✔✔A drink carrier What goes out or the present window first? The bag or drinks? - ✔✔The bag What is the 1st thing a new restaurant employee must do before working a station - ✔✔Wash + Sanitize hands Who is the founder of McDonalds - ✔✔Ray Krock What is the rule for parking/ pulling up a customer in the drive thru? - ✔✔15 seconds and go What should a crew do if a $50 or $100 bill is given by the customer? - ✔✔Call management
Where on the assembly table should sandwich sleeves be stocked? - ✔✔Near initiator Next to sandwich boxes