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Crew Trainer Exam Study Guide: McDonald's Operations and Procedures, Exams of Marketing Business-to-business (B2B)

This study guide provides a comprehensive overview of essential procedures and knowledge required for crew trainers at mcdonald's. It covers various aspects of customer service, food preparation, sanitation, and safety protocols. The guide includes multiple-choice questions and answers, offering a valuable resource for training and assessment purposes.

Typology: Exams

2024/2025

Available from 03/03/2025

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Crew Trainer Exam Study Guide | 100% Correct
Answers | Verified | Latest 2024 Version
What are the four steps to Customer Recovery? - ✔✔Listen, Apologize, Solve, Thank
Let's assume you are the only person stationed on front counter and you do not have a designated
runner. What steps would you take to clear the line of 3 customers? - ✔✔Take the first 2 customers
orders. Assemble and present the first customers order. Next, take the last customers order. Then,
assemble and present customer 2's order. Lastly, assemble and present customer 3's order.
What does G.E.L stand for? - ✔✔Guest Experience Lead
How many towels do you need in your possession when cleaning tables and chairs in the dining room? -
✔✔2
When cleaning the toilets in the restroom what do you use to wipe them clean with? - ✔✔Paper towel
Explain the first ASK in ASK, ask, tell. - ✔✔Repeat order and ask if that is correct
Explain what the second Ask in ask, ASK, tell. - ✔✔Verify the grill items or first item on order.
Explain the TELL in ask, ask, TELL. - ✔✔Tell the customer you have the grill item or the first item on list
Explain why it is import to ask, ask, tell - ✔✔To ensure the customers gets an accurate order.
Describe the process for Family Table experience. - ✔✔Front Counter Order taker determines if the guest
meet the criteria for a Family Table experience order. Customer Places order.Front counter order taker
gives guest a table tent and cups and explains that they will be brought their order when it is prepared.
GEL serves order to table with stocked apron and accommodates any further customer requests.
What is the holding time for French Fries? - ✔✔7 minutes
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Crew Trainer Exam Study Guide | 100% Correct

Answers | Verified | Latest 2024 Version

What are the four steps to Customer Recovery? - ✔✔Listen, Apologize, Solve, Thank Let's assume you are the only person stationed on front counter and you do not have a designated runner. What steps would you take to clear the line of 3 customers? - ✔✔Take the first 2 customers orders. Assemble and present the first customers order. Next, take the last customers order. Then, assemble and present customer 2's order. Lastly, assemble and present customer 3's order. What does G.E.L stand for? - ✔✔Guest Experience Lead How many towels do you need in your possession when cleaning tables and chairs in the dining room? - ✔✔ 2 When cleaning the toilets in the restroom what do you use to wipe them clean with? - ✔✔Paper towel Explain the first ASK in ASK, ask, tell. - ✔✔Repeat order and ask if that is correct Explain what the second Ask in ask, ASK, tell. - ✔✔Verify the grill items or first item on order. Explain the TELL in ask, ask, TELL. - ✔✔Tell the customer you have the grill item or the first item on list Explain why it is import to ask, ask, tell - ✔✔To ensure the customers gets an accurate order. Describe the process for Family Table experience. - ✔✔Front Counter Order taker determines if the guest meet the criteria for a Family Table experience order. Customer Places order.Front counter order taker gives guest a table tent and cups and explains that they will be brought their order when it is prepared. GEL serves order to table with stocked apron and accommodates any further customer requests. What is the holding time for French Fries? - ✔✔7 minutes

What is the holding time of hash browns? - ✔✔10 minutes What is the proper way to shake fries? - ✔✔Two hands lift out of vat and shake When can you place a second batch of fries in the vat? - ✔✔After the first batch has been dutied. What are the 6 enemies of oil? - ✔✔Carbon, Air, Salt, Heat, Detergent, Water Label the fryer vats in order to how batches should be cooked (1-6) - ✔✔See paper guide What is the target for Order End Present End for DT orders? - ✔✔120 seconds What is the total experience time for drive thru? - ✔✔300 seconds or 5 minutes How many inches high is a "Golden Standard" ice cream cone? - ✔✔3 Inches How long is coffee good for once brewed? - ✔✔30 minutes How many times do you stir an Expresso Drink? - ✔✔ 13 What should be handed out first food or drink? - ✔✔Food How many napkins are needed for each order? - ✔✔1 per item (drinks included) What is the most current proper greeting used? - ✔✔Welcome Back What id the standard receipt to present time on front counter? - ✔✔90 seconds What are the current add on sales items for Breakfast and Lunch? - ✔✔Pies and Slushies

If there are *** after a number within the UHC Chart what does that mean? - ✔✔Food is expired What if there is an up arrow next to the number with UHC chart, what does that mean - ✔✔ What is the cooking time for crispy chicken patties? - ✔✔5 minutes and 45 seconds What is the holding time for McNuggets in the UHC? - ✔✔20 minutes What is the UHC holding time for beef patties? - ✔✔15 minutes What is the four steps training process? Describe what is done during each step. - ✔✔1. See it

  1. Show it
  2. Try it
  3. Check it (answer not complete) There are 2 types of SOC's. What are they? - ✔✔1. Training
  4. Follow up What tool is used to train crew? - ✔✔FRED Where can you access this tool? - ✔✔Ourlounge.com, Fredatmcd.com What is the maximum number of grill towels you can launder at once? - ✔✔ 20 What is the maximum number of regular towels you can launder? - ✔✔ 40 What is the acceptable PPM of sanitizer solution in towel buckets? - ✔✔ 50 - 100

How long should dishes soak in compartment #3 (sanitize) before removal? - ✔✔1 minute The towel buckets should be checked minimally every? - ✔✔2 hours Where are the 4 areas that a danger could occur? - ✔✔1. Front Counter

  1. Kitchen
  2. Fries
  3. Drive Thru How often should a shift manager take a travel path minimally? (non-peak) - ✔✔Every 30 minutes How long should you take to wash your hands? - ✔✔20 seconds List 3 examples of when you should wash your hands. - ✔✔1. After picking an item off the ground.
  4. After cleaning
  5. After having blue gloves on for raw food. What are the five foundations that nay McDonalds employee should give guests? - ✔✔1. Fast
  6. Accurate
  7. Friendly
  8. Quality
  9. Clean