Docsity
Docsity

Prepare for your exams
Prepare for your exams

Study with the several resources on Docsity


Earn points to download
Earn points to download

Earn points by helping other students or get them with a premium plan


Guidelines and tips
Guidelines and tips

Patient-Centered Care: Principles, Communication, and Cultural Competency, Exams of Nursing

A comprehensive overview of patient-centered care (pfcc), emphasizing its core concepts, communication strategies, and cultural competency. It explores key frameworks like ripc and clas, highlighting the importance of effective communication, empathy, and cultural sensitivity in healthcare. The document also delves into health literacy and service recovery, offering practical strategies for improving patient experiences.

Typology: Exams

2024/2025

Available from 02/28/2025

catewilliams-smith
catewilliams-smith 🇺🇸

172 documents

1 / 11

Toggle sidebar

This page cannot be seen from the preview

Don't miss anything!

bg1
CPXP. Domain I Exam Questions with Complete
Solutions | 100% pass
PFCC stands for - ✔✔Patient & Family Centered Care
Describe PFCC (Patient & Fam Cntred Care) - ✔✔1. promotes health & well-being of individual & family.
2.approach to planning, delivery & evaluation of health care
3. grounded in beneficial partnership among healthcare providers, patient & family.
Emphasis of PFCC - ✔✔collaboration, all levels of care, in all health care settings.
Who defines PFCC - ✔✔patients and families.
What is goal of PFCC? - ✔✔promote health & well-being of individual & family AND maintain their
control.
elements/core concepts of PFCC *** - ✔✔RIPC
Respect & Dignity
Information Sharing
Participating (NOT partnership)
Collaboration
What best describes PFCC - ✔✔RIPC: Respect, Info share, participation, collaboration
pf3
pf4
pf5
pf8
pf9
pfa

Partial preview of the text

Download Patient-Centered Care: Principles, Communication, and Cultural Competency and more Exams Nursing in PDF only on Docsity!

CPXP. Domain I Exam Questions with Complete

Solutions | 100% pass

PFCC stands for - ✔✔Patient & Family Centered Care Describe PFCC (Patient & Fam Cntred Care) - ✔✔1. promotes health & well-being of individual & family. 2.approach to planning, delivery & evaluation of health care

  1. grounded in beneficial partnership among healthcare providers, patient & family. Emphasis of PFCC - ✔✔collaboration, all levels of care, in all health care settings. Who defines PFCC - ✔✔patients and families. What is goal of PFCC? - ✔✔promote health & well-being of individual & family AND maintain their control. elements/core concepts of PFCC *** - ✔✔RIPC Respect & Dignity Information Sharing Participating (NOT partnership) Collaboration What best describes PFCC - ✔✔RIPC: Respect, Info share, participation, collaboration

What is result of effective communication? - ✔✔pt & family feels listened to, supported, understood, validated 2) promotes trust 3) improve quality of care 4) improves health outcome What is fundamental component for patient experience & PFCC - ✔✔communication Is verbal & nonverbal a part of effective communication? - ✔✔Yes Key elements of communication: - ✔✔context movement appearance, eye contact use of space touch non-word sounds active listening tone of voice humor effective communication has key elements. They are: - ✔✔context movement appearance, eye contact use of space

sympathy implies - ✔✔sharing feelings of another empathy implies - ✔✔imagining feelings that one does not actually have ability to understand feelings techniques to communicate empathy & compassion include - ✔✔active listening being present verbal & non-verbal emotional cues interpret emotional message attunement ~ reflect back the feelings attending to mind/body/spiritual needs what is cultural competency? - ✔✔behaviors, attitudes, & policies that come together in a system at enables effective work in x-cultural situations How does cultural competency & diversity impact healthcare? - ✔✔? What is the value of knowing community demographics being served? - ✔✔? culture is: - ✔✔patterns of behavior (lang, thoughts, communications actions, customs, beliefs, valued & institutions of racial, ethnic, religious or social groups.}

competence is: - ✔✔capacity to function effectively as individual & organization within context of cultural beliefs, behaviors & needs of community cultural sensitivity is: - ✔✔recognition that there are differences between cultures. Differences reflected in ways different groups communicate & relate to one another & manner in which they interact with healthcare. cultural competence is: - ✔✔congruent behaviors, attitudes, & policies that come together in a system, agency, professionals that enable effective work in cross-cultural situations. cultural competent healthcare professional is: - ✔✔professional who views patients/families as unique individuals whose perceptions of clinical care are affected by past experiences, beliefs, values & language. CLAS stands for: - ✔✔Culturally & Linguistically Appropriate Servies Culturally & Linguistically Appropriate Servies (CLAS) Themes (4): - ✔✔1. principal standard

  1. governance, leadership & workforce
  2. communication & language assistance
  3. engagement, continuous improvement & accountability Culturally & Linguistically Appropriate Servies (CLAS) is: - ✔✔way to improve quality of services provided to individuals which will ultimately help reduce health disparities & achieve health equity.

methods to engage patient/families in their care: - ✔✔PFCC (pt & fam centered care) RIPC (respect, info share, participtn, collaboratn) effective communication compassionate care empathy/sympathy cultural competency & diversity health literacy what is meant by effective communication in empathy/sympathy? - ✔✔fundamental aspect of + experience & essential for delivery of quality care. More than transmission of info ~ involves transmitting feelings, acknowledging feelings & letting pt know their feelings have been recognized. what is relationship between cultural diversity, & cultural competency & health literacy and the duties/techniques associated with good service recovery & resolution of complt/grievance? - ✔✔ health literacy strategies & techniques include (4) - ✔✔plain language clear & simple processes/publications cultural respect via culture competence framewk offer & confirm clear understanding what % of adults have proficient health literacy? - ✔✔12% health literacy is not related to: - ✔✔socio-economic status

formal education elements of plain language (4) - ✔✔organized info ~ most important points 1st breaking complex info into understandable chunks simple language & defining technical terms use active voice RIPC Respect & Dignity Information Sharing Participating (NOT partnership) Collaboration are: - ✔✔Core Concepts of PFCC strategies & tools to support experience efforts (2) - ✔✔equipping healthcare professionals to engage pt & fam, strategies for creating pt / fam exceptional experience 3 approaches to equip healthcare professions to better engage with pts - ✔✔px definition & understanding PFCC definition & understanding empathy 3 strategies for creating pt/fam exceptional experiences - ✔✔bedside shift reporting

  1. apologize
  2. respond/thank HEART Service Recovery benefits - ✔✔1 empowers quick action 2 creates loyalty 3 identify/correct on the spot 4 communication tool for listening/observing for dissatisfaction 5 improves px by showing every member team invested in pt needs strategies for service recovery - ✔✔develop plan/process ensure apology/resolution/thank you educate/train all staff leaders role model & provide resources brochure promoting plan create serve recovery kit staff to discuss difficult situations / build confidence/skill identify when needs escalate to manager grievance is - ✔✔1. written or verbal
  3. not able to resolve at time of complaint (24+ hrs)
  4. in writing
  5. abuse, neglect, pt harm or hospital compliance

complaint is - ✔✔1. verbal,

  1. voiced by pt or pt rep,
  2. resolved quickly by staff present de-escalation tips - ✔✔empathetic clarify message aware of body position ignore challenging Qs permit verbal venting set & enforce reasonable limits keep nonverbal cues non-threatening short & simple