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CPI Training (2025) Exam With Detailed & Verified Questions with 100% Correct Answers | 100% Latest Updated | Graded A+
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all behavior is a form of communication ✔✔True The Directive Staff approach is a response to which Crisis Development Model behavior level? ✔✔Defensive When a person is in a tension reduction, what is an appropriate response? ✔✔Re-establish the relationship Which of the following statements best describes rational detachment? ✔✔Remain professional by managing your own behavior and attitude Precipitation factors are underlying reasons for behavior ✔✔True You can influence the crisis by controlling another persons attitude. ✔✔False What is something to keep in mind when listening with empathy? ✔✔Give your undivided
attention
The Decision Making Matrix assesses risks based on likelihood and ✔✔severity During the control phase of the COPING Model you want to ✔✔Ensure all parties have returned to a calm, controlled state How can you support staff after a crisis ✔✔Ask the person if they want to talk about the incident The COPING Model helps your organization support staff and the people in your care with a restorative approach ✔✔True What is the goal when de-escalating crisis behavior? ✔✔Tension Reduction Once someone reaches tension reduction, no further action is needed. ✔✔False