Crisis Development Model ✔✔(1) Anxiety ----- > Supportive
(2) Defensive ----- > Directive
(3) Risk Behavior ----- > Safety Intervention
(4) Tension Reduction ----- > Therapeutic Rapport
What is the value of learning the four levels and corresponding staff attitudes? ✔✔Identify
behaviors that indicate an escalation of behavior and learn appropriate staff responses and
approaches.
Complete the verbal escalation continuum. ✔✔1. Questioning
2. Refusal
3. Release
4. Intimidation
5. Tension Reduction
Describe three reasons you should use the supportive stance ✔✔- communicates respect
- appears non threatening
- maximizes safety
CPI Study Guide (2025) Exam
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