What are the levels of crisis development/behavior levels in the Crisis Development Model?
✔✔1. Anxiety
2. Defensive
3. Risk Behavior
4. Tension Reduction
What are the staff attitudes/approaches in the Crisis Development Model? ✔✔1. Supportive
2. Directive
3. Physical Intervention
4. Therapeutic Rapport
What is the value of learning the four levels and corresponding staff attitudes? ✔✔Identify
responses most appropriate to prevent escalation or de-escalate crisis situations.
Complete the verbal escalation continuum. ✔✔1. Questioning
2. Refusal
3. Release
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