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CPI Nonviolent Crisis Intervention (2025) Exam With Actual Detailed & Verified Questions and Answers| 100% Confirmed Latest Update | Graded A+
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Crisis Development/Behavior Levels ✔✔Anxiety, Defensive, Acting-out , Tension Reduction Staff Attitudes/Approaches ✔✔Supportive, Directive, Nonviolent Physical Crisis Intervention, Therapeutic Rapport Anxiety ✔✔A noticeable increase or change in behavior. Ex: pacing, finger drumming, wringing of hands staring. Supportive ✔✔An empathic, nonjudgmental, approach attempting to alleviate anxiety. Defensive ✔✔The beginning stage of loss of rationality. At this stage an individual often becomes belligerent and challenges authority. Acting-Out Person ✔✔Total loss of control, which often results in a physical acting-out episode. Nonviolent Physical Crisis Intervention ✔✔Safe, non-harmful control and restraint positions used to safely control an individual until he can regain control of his behavior. These techniques
should be used as a last resort.
Components of Paraverbal Communication ✔✔1)Tone-Try to avoid inflections of impatience, condescension in attention. 2) Volume - Keep the volume appropriate for the distance and the situation. 3) cadence - deliver using an even rate and rhythm. Empathic Listening ✔✔is an active process to discern what a person is saying. 1)Be nonjudgmental; 2)Give undivided attention; 3)Listen carefully to what the person is really saying (focus on feelings, not just facts); 4)Allow silence for reflection; 5)Use restatement to clarify messages every one is on the same page. Verbal Intervention Do's ✔✔1) Remain Calm; 2) Isolate the situation; 3)Enforce Limits; 4)Listen; 5)Be aware of nonverbals; 6)Be consistent Verbal Intervention Don'ts ✔✔1) Overreact; 2)Get in a power struggle; 3)Make false promises; 4)Fake attention; 5)Be threatening; 6)Use jargon(words they may not understand) Keys to setting limits ✔✔Be simple/clear; reasonable; and enforceable