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Unit 1. Name the 4 levels in the CPI Crisis Development Model ✔✔Level 1 - Anxiety = Supportive Level 2 - Defensive = Directive Level 3 - Acting out person = CPI Level 4 - Tension Reduction = Theraputic Rapport Unit 1. What is Level 1 in the Crisis Development Model? ✔✔ANXIETY- A noticible change in someones typical behavior Unit 1. What is Level 1 in Crisis Dev. Model Approach to Anxiety? ✔✔SUPPORTIVE- nonjudgemental, empathetic Unit 1. What is Level 2 of Crisis Dev. Model? ✔✔DEFENSIVE- Beginning stage of loss of rationality Unit 1. What is Level 2 of Crisis Dev. Model Approach to Defensive? ✔✔DIRECTIVE- Set Limits, Persuasion, Choices
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Unit 1. What is Level 3 of Crisis Dev. Model? ✔✔ACTING OUT PERSON- Total Loss of Rationality Unit 1.What is Level 3 of Crisis Dev. Model Approach Acting Out Person? ✔✔NON VERBAL PHYSICAL CRISIS INTERVENTION- A set of safe, non-harmful techniques that are to be used as a last resort when their is danger to self or others, disruption to atmosphere Unit 1.What is Level 4 of Crisis Dev. Model? ✔✔TENSION REDUCTION- decrease in energy Unit 1. What is Level 4 of Crisis Dev. Model Approach TENSION REDUCTION? ✔✔THERAPUTICE RAPPORT- Re-establish Communication Unit 2: Nonverbal Behavior- What is Proxemics? ✔✔Areas surrounding the body that is considered an extension of self Unit 2: Nonverbal Behavior- What is Kinesics? ✔✔Communication, posture/motion. the non verbal message transmitted by motion and posture of the body. Unit 2: Nonverbal Behavior- What are the for Reasons for using CPI Stance? ✔✔1. Safety
- Less Threatening
Unit 4:Verbal Escalation Intervention- Name some Verbal Intervention Tecniques. ✔✔1. Offer Choices
- Stay in the present
- Make Client part of the Process Unit 4:Verbal Escalation Intervention- What is Empathic Listening? ✔✔Active Process to find out what a person is trying to communicate
- Nonjudgmental
- Listen Carefully
- Undivided Attention
- Allow Silence for Reflection
- Use Restatement to Clarify Unit 5: Precipitating Factors, Rational Detachment, Integrated Experience- What are Precipitating Factors and how can knowing these factors help?? ✔✔Internal / External factors on which staff have little or no control over. (homelife, finances, work, health, diet)
- Be Proactive
- Help staff not to be a precipitating factor
- Don't take it personally Unit 5: Precipitating Factors, Rational Detachment, Integrated Experience-
What is Rational Detachment? ✔✔The ability to stay in control and not take acting out personally. (Eat, work out, sleep) Unit 5: Precipitating Factors, Rational Detachment, Integrated Experience- What is Integrated Experience? ✔✔Knowing that my behavior an attitude can effect my clients attitude and behavior Unit 6: Staff Fear and Anxiety Give examples of productive an unproductive reactions to staff fear and anxiety. ✔✔UNPRODUCTIVE= Freezing, Inappropriate Actions, Over reacting PRODUCTIVE= Decrease our reaction time, Increase in speed / strength, Increase in sensory acuity Unit 7: CPI Personal Safety Techniques- What is the definition of a SRIKE and how should you react? ✔✔object or weapon making contact with a target (Block / Move) Unit 7: CPI Personal Safety Techniques- What is the definition of a GRAB and how should you react? ✔✔attempt to control or destroy a body part (Identify physiological and psychological weak point) Physics and Strength
Team Interventions- Crisis Response Team ✔✔1. CPI suggested numbers 2 - 5 people
- Characteristics of Members (has rapport, physicallyb able, professional, non-gossipers, self detach What are the benefits of using a Team Versus Solo Intervention? ✔✔Team is better because
- safety in numbers
- leagal issues
- professionalism How do you determine a team leader? ✔✔1. First on the scene
- Has rapport
- Is competent, confident What are the team leader duties? ✔✔1. ASSES the situation
- PLAN
- DIRECT and Cue team
- COMMUNICATE with acting out individual What are your auxiliary team members duties? ✔✔1. CHECK
- ADDRESS
- RECOGNIZE
- ENGAGE
Unit 10: Postvention C O P I N G What does C O P I N G stand for? ✔✔The CPI Coping Model- Control, Orient, Patterns, Investigate, Negotiate, Give What does C stand for in the CPI Coping Model on the client side? ✔✔CONTROL- the client needs to be in both emotional and physical control What does O stand for in the CPI Coping Model on the client side? ✔✔ORIENT- orient the basic facts from the clients perspective What does P stand for in the CPI Coping Model on the client side? ✔✔PATTERNS- looking for behaviors or triggers in the clients behaviors What does I stand for in the CPI Coping Model on the client side? ✔✔INVESTIGATE- alternatives and or resouces What does N stand for in the CPI Coping Model on the client side? ✔✔NEGOTIATE-behavior contracts What does G stand for in the CPI Coping Model on the client side? ✔✔GIVE- encouragement and support
3. SHOW HONOR AND RESPECT
What is the vlaue of using a team versus intervening alone? ✔✔Team is safer, litigation, promote professionalism When should you use Nonviolent Physical Crisis Intervention? ✔✔1. Last Resort
- Danger to Self and Others
- Disruption to Atmosphere What is the purpose of this course? ✔✔TO PROMOTE
- care
- welfare
- safety
- security of the people the we work for and with. What are 3 ways we can take CPI back to orgamization? ✔✔1. Teach the program
- Do periodic Rehearsals and drills / practice
- Retain every 12 to 15 months Give 2 examples of Due Care ✔✔1. No Hoarseplay
- Don't teach other techniques
- Be safe
What can cause the space to widen in proxemics? ✔✔Size, Odor, Gender, Hygene What are examples of Kinesics? ✔✔Pointing, Leaning, Arms Crossed What are interventions for questioning? ✔✔Give a rational answer, redirect, refocus What are interventions for refusal? ✔✔Set Limits What are interventions for Release? ✔✔Isolate and let kids vent What are interventions for intimidation? ✔✔Take verbal and nonverbal threats seriously and get help What are interventions for Tension Reduction? ✔✔Time and space until you reestablish communication What are unproductive factors of fear and anxiety? ✔✔1. Freezing
- Inappropriate Actions
- Overreacting What are productive factors of fear and anxiety? ✔✔1. Decrease our reaction time
- Increase speed and strength
