CPI Verbal Escalation Continuum ✔✔1. Questioning
2. Refusal-set limits
3. Release (isolate/call aside/allow to vent)
4. Intimidation
5. Tension Reduction
Keys to Setting limits ✔✔1. REasonable 2. Simple 3. Enforceable
Verbal intervention tips (Dos) ✔✔1. Set limits / 2. consistent / 3. Calm / 4. allow for silence / 5.
Fair / 6. Listen / Monitor Paraverbals
Verbal intervention tips (Don'ts) ✔✔1. back into corner // 2. dismiss 3. make assumptions / 4. be
Insincere/phony
Empathetic listenting (5) ✔✔1. Undivided attention 2. non-judgemental 3. Allow for silence 4.
listen for real message 5. restate / paraphrase
Precipitating Factors Internal/external ✔✔Internal -- causes of behavior
CPI (2025) Exam With Actual
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