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Communication and Counseling FRHD 3400 Exam: Complete Solutions and Study Guide, Exams of Health sciences

A comprehensive study guide for the communication and counseling frhd 3400 exam. It includes complete solutions to exam questions, covering key concepts, theories, and practical applications in communication and counseling. The guide explores essential microskills, ethical considerations, and the importance of empathy and attending behavior in building effective client-counselor relationships. It also delves into attachment theory, positive psychology, and the indivisible self-model, providing valuable insights into human behavior and well-being.

Typology: Exams

2024/2025

Available from 02/12/2025

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Communication and Counseling FRHD 3400 Exam With
Complete Solutions 100% Verified
natural interviewing style is when____ - ANSWER you adapt and be yourself
counselling: getting to know the person's ____by listening and understanding
- the things they want to ______ - ANSWER wants/ goals
- change
therapy is the application of _________ when a problem is getting __ ___ ___ - ANSWER
- treatment
- in the way of daily life
interview: access ____ about the client - ANSWER - info
what is the first thing to talk about in a session?
- what ______ ____
- E____ explained - ANSWER what brought them there
ethics
microskills
1. E_____, M___________ competence (cant assume), wellness
2. A_______ behaviour- eye contact, listening skills, body ________, _____ tracking
3. _ and _ questions
4. C_____ observation skills
5. E______, p_____ and S________
6. Reflection of ______
7. _ stage ________ structure
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Download Communication and Counseling FRHD 3400 Exam: Complete Solutions and Study Guide and more Exams Health sciences in PDF only on Docsity!

Communication and Counseling FRHD 3400 Exam With

Complete Solutions 100% Verified

natural interviewing style is when____ - ANSWER you adapt and be yourself counselling: getting to know the person's ____by listening and understanding

  • the things they want to ______ - ANSWER wants/ goals
  • change therapy is the application of _________ when a problem is getting __ ___ ___ - ANSWER
  • treatment
  • in the way of daily life

interview: access ____ about the client - ANSWER - info

what is the first thing to talk about in a session?

  • what ______ ____
  • E____ explained - ANSWER what brought them there ethics

microskills

  1. E_____, M___________ competence (cant assume), wellness
  2. A_______ behaviour- eye contact, listening skills, body ________, _____ tracking
  3. _ and _ questions
  4. C_____ observation skills
  5. E______, p_____ and S________
  6. Reflection of ______
  7. _ stage ________ structure
  1. F_____: see clients cultural issues related to concerns
  2. C_______: critical for change
  3. reflection of ________ and interpretation/ Re____
  4. influencing skills and strategies: feedback and S___-_____, logical consequences
  5. skill I_______: sequencing skills in different theories - ANSWER 1. ethics, multiculturalism
  6. attending behaviour, body language, verbal tracking
  7. open and closed
  8. client
  9. encouraging, paraphrasing, summarizing
  10. reflection of feeling
  11. 5 stage interview structure
  12. focusing
  13. confrontation
  14. reflection of meaning, re-frame
  15. self-disclosure
  16. skill integration

5 stage interview structure

  1. E_______ relationship
  2. S____ and S______
  3. G_____
  4. R______
  5. A_____ - ANSWER 1. empathetic
  6. story and strengths
  7. goals
  8. restory
  1. T___ and p____ ethical practices
  2. protect clients by providing a______
  3. serve as mechanisms for improving p_____ - ANSWER 1. teach and promote
  4. accountability
  5. practice

HIPAA privacy (H-I_P_A_A)

  • protection of ______ info is covered for:
  1. any health care p_____transmitting health info electronically
  2. all individual's health info that relates to an individual's p____ or p_____ health concerns or treatment
  3. de-identified health info: info that makes it possible to i____ the client - ANSWER health insurance portability and accountability act
  • health
  1. provider
  2. past or present
  3. identify

diversity:

  • R______ model
  • N_____and B_____: normalizing clients feelings to calm them down
  • political correctness - ANSWER - RESPECTFUL model
  • naming and blaming

multicultural competence- a____, k---,s----

  1. providing service without d----
  2. aware of you b------
  3. knowledge on how you and your client view the w----

skills: have b---- -- responses, knowing what you are doing - ANSWER awareness, knowledge and skills

  • discrimination
  • world
  • back up

positive psychology

  • want to change something
  • we remove o-----and help clients find s---- - ANSWER obstacles, solutions

strength and wellness based model

  • treats concerns and behavioural systems as responses to life changes
  • client plays a---- role
  • builds on client's s---- leading to empathetic relationships - ANSWER - active
  • strengths

humanism: we have a perspective about what h------, what will h--- and what wont - ANSWER happened, help

optimism: hope, confidence, trust, personal power

  • key aspect of r------- and can better cope with d------ - ANSWER - resilience, difficulties

brain, stress, wellness approach

  • reptilian complex: brain stem, cerebellum, basal g----= physical body movements
  • limbic area: e-------center
  • cortex: d------ maker, stress impacts area
  • amygdala: stores n------ feelings such as, anger, sadness and f---

e-----, dont disregard bad stuff but v----- it - ANSWER expressing, experience, validate

client-interviewer relationship is based on a-----, e-----, trust and expectations - ANSWER alliance, empathy

attending behaviour and empathy is essential to establish a w------ relationship w clients

  • ANSWER working

3 Vs+B

  1. V----: look at person, match them
  2. V----tracking: track story, dont change subject to positive side right away
  3. V----- qualities: communicate warmth and interest, throat clearing is a way of clients showing uneasy
  4. B--- language: be yourself, introvert vs extroverts - ANSWER 1. visual
  5. verbal
  6. vocal
  7. body

empathy: experience client's story as if. - ANSWER you were there, understanding the issue and saying is back with out judgment

  1. subtractive empathy: distort what was said and give back l---than what was s---
  2. basic empathy: responses interchangeable to clients, a --------to what client said
  3. additive empathy: repeating back and a-----something perhaps from p--- (linking) - ANSWER 1. less, said
  4. accurately
  5. adding, past

essential to empathy

  1. understand experience nonj------ and compassionately
  2. seek to communicate u------ the cient - ANSWER 1. nonjudgementally
  3. understanding

mirror neurons: fire when humans observe actions by a-----, people who have additive e---- have inc heart rate when hearing stories - ANSWER another, empathy

open questioning: deeper e-----of client issues, el----- closed questions: obtain specifics with few w---, good to e------ clients to say out loud what they already hinted at - ANSWER exploration, elaboration, words, encourage

open:

  • s--- session and s---- responses, test understanding - ANSWER - start, shape

what? leads to f--- how? exploration of f----- why? discussion of r--- - ANSWER facts, feelings, reasons

problems with questioning

  1. grilling: gives too much control to ------, client gets d------
  2. multiple questions: c----- clients, but enables that to pick one to answer
  3. questions as statements: can be j--------
  4. w-- questions - ANSWER 1. interviewer, defensive
  5. confuse
  6. judgmental
  7. why

closed:

children: attending- avoid looking ----on them, be at their ---- short s-----, simple encouraging, s---, p---- are important - ANSWER down, level sentences summarizing, paraphrasing

john bowelby on attachment: early social attachment babies have i---- tendency to form a----- Mary Ainsworth: Differences in security attachment influence p---- and social relationships in infancy and beyond - ANSWER innate personality

Secure base: responsive caregiver provides s-----to explore environment If successful child will gain c------- Strange experiment- child will be d-----when parent comes back into room - ANSWER security, confidence delighted

Insecure avoidant: believe caregiver will --- protect or provide, not s--- with caregiver

  • responds by ignoring parent upon return, doesnt care if parent ------ - ANSWER not, leaves

insecure resistant: uncertain whether parent will p----- them, remain c--- and wont explore, clings to parents and a---- when they return - ANSWER protect them, close, angry

disorganized/ disoriented: no consistent way of coping with s----, contradictory behaviour when parent leaves, result of a---- or n---- - ANSWER stress, abuse, neglect

attachment depends on:

  1. caregiver s----- to needs
  2. family s---: exposed to verbal a-----=insecure
  3. parental psychopathology: depressed mothers= less quality in-----
  4. infants temperament: if irritable and mother does not provide s---, child will develop ins--- attachment - ANSWER sensitive, stress, aggression, interaction, support, insecure

predicts subsequent dev: s___-e____, sociability, s---- activity - ANSWER self-esteem, sexual

attachment system: child needs caregiver there when p-------- comfort or will be overwhelmed - ANSWER protecting

secure base--> s_______ exploration---> watch, help, enjoy

safe haven--->p_____, comfort, organize f______---> welcome me - ANSWER support, protect, feelings

my difficult behaviour means i need you to:

  • take -----
  • be k----
  • stay with me until i u------ my feelings
  • give me a new o---- to play with - ANSWER charge, kind, understand, option

maternal attributions fixed: beliefs that a mom has about a ----- positive: sees ----- child allows her to put up with their difficult times

  1. e------relationship
  2. s--- and s----
  3. g----
  4. restory
  5. a----- might bring in some CBT and stress m----------therapy when handling depression and anxiety involves emotional c-------- - ANSWER empathetic, story and strengths, goals, action, management, component

cognitive and emotional balance sheet

  • possible gains and losses for m-
  • what are the possible e----- gains and e---- losses for m-
  • what are the positive gains and losses for o----
  • emotional gains for o----vs losses - ANSWER me, emotional, emotional, me, others, others

planning first session 5 stage structure to write down for session

  1. build w-------relationship
  2. story and s-------
  3. set goals- l------and i-------skills
  4. restory- c-------of incongruity and discrepancies
  5. action- give c------ areas to work on b/w sessions to begin working on n-- s-----, specific p----- - ANSWER - working, strengths, listening and influencing skills, confrontation, clients new story, plans

transcription and analysis

  • through the way you l-----and topics you select to r-----, you i----- what will happen in the

session - ANSWER listen, reinforce, influence

future planning:

  1. r-----: someone with specific skills
  2. t------------: form of written goals ad objectives
  3. c--- m----------: coordinate community services for the benefit of the client and very often their family
  4. maintain c-----: relapse prevention (CBT therapy) - ANSWER referral treatment case management maintain change

body language: movement complimentary- similar not i----actions movement desynchrony- sub-----counselling, subtle conflicts - ANSWER identical subtractive counselling

concrete styles: clients provide specific examples of c----might have difficulty reflecting on themselves and situations, children good at telling m----by m------stories - ANSWER concerns moment by moment

abstract/ formal operations- good at s--- analysis but hard to find specific e---- - ANSWER self examples

acculturation extent to which individual has adopted norms of b--------in each culture assuming - ANSWER behaving

techniques for paraphrasing

  1. sentence stem-p------it
  2. feeling label- add an e------word
  3. context/ brief paraphrasing: broaden r-------
  4. tense and immediacy: reflection in p------tense tend to me more useful than the p----
  5. checkout: make sure you were accurate about f------, many unspoken f----- - ANSWER personalize emotional reflection present past feelings feelings

4 basic emotions 4 social emotions - ANSWER sad, mad, glad, scared guilt shame, pride, embarrassment

brain and feelings

  • prefrontal TAP regulates f------
  • TAP activated when p-----cortex recalls gladness and the a-------energizes this process - ANSWER feelings, prefrontal, amygdala

EFT: emotion focused therapy helps people accept, e----, regulate and make sense of e---- skills: acceptance, genuineness, e----- attunement - ANSWER express, emotions empathetic

explore and reformulate emotional experience

  1. reflecting emotional experience: focus on therapy process, maintain a----- clarifying e------responses
    1. validation: legitimized r--------and support clients to explore how they construct their experience, build a------
  2. evocative responding: e--------, open ended questions
  3. heightening: using r---------, images and metaphors, highlight e-------that organize responses and new formulations of experience that re-organize the interaction
  4. empathetic conjective or interpretation: explaining new meanings concerning i--------- relationships and definitions of s---- - ANSWER 1. alliance, emotional
  5. responses alliance
  6. expanding
  7. repetition, experience
  8. interactions, self

restructuring interventions

  1. tracking, r-----and replaying interactions
  2. reframing in the context of the cycle and a----- processes, shifts meaning, fosters more p------perceptions of relationships
  3. re-structural and shaping interactions: enacting present p-----, enacting new behaviours based upon new emotional responses, expands on n------patterns, creates n--kind of dialogue - ANSWER reflecting attachment, positive negative, new

3 tasks of EFT

  1. create a------
  2. e------and r----------emotional experience
  3. restructuring i------- - ANSWER alliance explore and reformulate
  1. the observing s---: experience own thoughts and feelings
  2. values: what is most i----
  3. committed action: set g---, guided by your values and take a---- - ANSWER flex present self importance action

stages

  1. creative hopelessness- bring client towards new a----
  2. control is the problem not the s-----
  3. acceptance as alternative agendas
  4. trancendant sense of s---- safe to expose yourself to f----
  5. diffusing language and cognition- here and n--, repeat the thought over and over again in a funny voice so becomes de-------
  6. values- choose l---directions in different domains while undermining verbal processes that might lead to choices based on a---------, social compliance (a good person would do x)or fusion (my mom wants me to do X)
  7. willingness and commitment: develop larger pattern of effective action linked to chosen v-----, identify b------ - ANSWER action solution self, fears now detached avoidance values, barriers
  8. focusing- selective a----- to focus session on client i----, sig others, highlight green but don't ignore the negative
  1. theme: s-------from memory, listen to fine d------ to understand unique issue - ANSWER attention, issue strengths, detail

types of family therapy

  1. strategic
  2. human v--------process
  3. experiential h---- therapy
  4. structural- boundaries, hierarchies, collaborative presenting one problems may mask more important issue - ANSWER validation human

family therapy steps

  1. invite whole fam to session
  2. build c------- relationship
  3. assessing problem from other p-----------
  4. assess family r-----, v------, language patterns and goals
  5. assess cultural issues and family of origins for p-------across generation
  6. track interaction patterns- process comments, it takes b----- away and encourages responsibilities
  7. encourage typical environment- reframing assigning tasks - ANSWER collaborative perspectives rules, values patterns blame systems focus
  • a person is t-------- in the context of relationship. usual focus on persons f------, thoughts and internal struggles
  • relationship is guided by f---------in which each person continually responds to the other