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Unit R022 – Communicating and working with
individuals in health, social care and early years
settings
Communicating well
Instructions and answers for Teachers
These instructions should accompany the OCR resource ‘Communicating well’, which supports Cambridge Nationals in Health and Social Care Level 1/2 Unit R022 – Communicating and working with individuals in health, social care and early years settings
Associated Files: Communicating well
Expected Duration: Task 1 - 15 minutes Task 2 - 30 minutes Task 3 - 60 minutes
Having good communication skills are especially important when working with vulnerable people in a variety of health and social care settings. Therefore, it is very important that you develop a thorough understanding of these skills and practice implementing them.
Task 1
Find the six skills in the word search below.
Words to find: body language, clarity, empathy, gestures, pace, tone
Task 3
In the table below, write a definition of each of the skills that you have found and give an example of how and why they could be used in a range of health and social care settings below;
Verbal Skills Define How & Why Clarity This means ensuring that one is clear when communicating. This means ensuring that the recipients can see, hear and understand the message that is being conveyed.
This could be used in a doctor’s surgery in order to ensure the patient understands his/her condition. For example, in order to ensure clarity the doctor may give the patient an information sheet to read through to ensure that he/she understands his/her condition.
Tone This refers to a sound that could be of a particular quality or pitch.
A nursery school teacher may use varying tones dependent on the circumstances. For example, he/she may use a sharp tone to stop children from behaving in a particular way. In contrast she may use a more calm tone when talking to a parent. Pace Pace refers to the speed at which a person may communicate.
Doctors who work in a hospital’s Accident & Emergency may use a faster pace to speak than those who work in a general practice. This maybe because doctors who work in A&E are faced with emergency situations more frequently than those within general practice. Empathy This refers to the power of understanding and imaginatively entering into another person’s feeling.
Health visitors may use empathy to encourage their patients to ‘open up’ to them in order to build a bond with them. This will then help them to build a relationship with their patient and support them more effectively. Para verbal Skills
Para verbal refers to tone, stresses on specific words, volume, and rate of speech. This is distinct from non- verbal skills, because you can sound angry but have non-verbal behavior that suggests that you are happy.
This could be used by care practitioners with their elderly patients. They may consider all four skills and act appropriately when conveying meaning and ensuring understanding from their clients.
Non- Verbal Skills
Define How & Why
Body Language
This is a non-verbal way of imparting information by means of conscious or subconscious bodily gestures, posture, etc.
Body language could be used to convey concern amongst practitioners within a setting. For example, a doctor may reassure a patient about their illness by sitting close to them and offering their hand to hold. Gestures This is a series of movements to emphasise speech or help express thoughts.
A nursery teacher may use gestures during a lesson to control the behaviour of his/her children. For example, if the teacher places her finger on her mouth, this may indicate to the children that it is time to be quiet. Facial Expressions
This refers to the feelings expressed on a persons face.
Nurses may use facial expressions to convey concern and empathy when working with individuals who have been admitted to hospital.
These activities offer an opportunity for English skills development.
