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COMMON SALES RESOURCES EXAM
FINAL QUESTIONS AND ANSWERS.
Which Delivery resource has been shown to raise KPI and customer satisfaction scores by 30 to 40 points? - Correct Ans: ✅ NCAR 2.
Where can you find a Nissan Owner's Manual? - Correct Ans: ✅ Manuals & Guides section of NissanUSA.com
Vehicle glove compartment
Nissan Virtual Academy
What is an effective use of the electronic Quick Reference Guides (eQRGs)? - Correct Ans: ✅ Enhance your explanation of a system or feature
Where can you find a Nissan vehicle MSRP? - Correct Ans: ✅ Monroney Label
Which sales resource provides training and certification materials? - Correct Ans: ✅ Virtual Academy
Which sales resource can be accessed with a QR code on the back of its print version? - Correct Ans: ✅ eQRG
Which resources can help when you are performing a Needs Assessment? - Correct Ans: ✅ Interactive Brochures
Monroney Label
NCAR 2.
What is true of NCAR 2.0? - Correct Ans: ✅ It can be used to schedule a new owner's first service appointment.
Features shown during delivery are tailored to the VIN-specific vehicle you're viewing.
Where can you find NCAR 2.0 to bookmark the program? - Correct Ans: ✅ At a dedicated website: ncar.nissan
Which sales resource would be the most efficient use of your customer's wait time during the transition to F&I? - Correct Ans: ✅ QRG/eQRG
What do the electronic Quick Reference Guides (eQRGs) offer? - Correct Ans: ✅ Model-specific videos that explain how to operate features
Using NCAR 2.0, what can you help a customer sign up for during Delivery? - Correct Ans: ✅ First service appointment
NissanConnect® Services, if equipped
Nissan One To One Rewards (NOTOR)
MyNISSAN Owner Portal
Manuals & Guides section of NissanUSA.com
Why is it important to visit Nissan-sponsored and third-party automotive websites? - Correct Ans: ✅ To read news and watch videos
To discover information customers might have gathered
To learn about the competition
A customer left your Dealership without purchasing, but asked you to email information about trim level and package details. What's the best sales resource to send? - Correct Ans: ✅ interactive brochure
Using NCAR 2.0, what can you help a customer sign up for during Delivery? - Correct Ans: ✅ First service appointment
Nissan One To One Rewards (NOTOR)
MyNISSAN Owner Portal
NissanConnect® Services, if equipped
